Novotel Brisbane South Bank 4.5성

고객 평점 (ALL 평가) 4.4/5 4,811 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Brisbane South Bank - Image 1
Novotel Brisbane South Bank - Image 2
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Novotel Brisbane South Bank - Image 4
38 Cordelia St, 4101 SOUTH BRISBANE, 호주

호텔설명

호텔 추가 정보

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

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호텔 위치

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
호주

GPS:-27.47748, 153.01734

전화
팩스 +61 7 3295 4145

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  4,811 리뷰

TripAdvisor 평가  4.5/5  795 리뷰

2025으뜸 시설

Ripped off

트립어드바이저 평점 1.0/5

TPR S TripAdvisor 인증 리뷰

A charge appeared on my account for food and alcohol at Spice Central Kitchen & Bar that did not belong to me. When I informed the duty manager, she was unable to produce a signed bill but refused to reverse the charge and insisted that my card was not charged. When the charge appeared on my bank statement, I emailed her but she ignored me completely!

Hi there, Thank you for sharing this information with us. When you have a moment, could you please email us directly at ha0x0-sl2@accor.com so we can look into this as promptly as possible? Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

고객 평점 1.5/5

Bo K. L. 가족 - 전체(All) 통지 확인

객실 상태는 좋았지만, 로비가 너무 협소해서 잠깐 앉아서 머무르는 것도 편하지 않았습니다. 조식을 추가로 해서 부페를 이용했는데, 39불이라는 가격이 너무 아깝고 서비스 또한 개선해야할 점이 많았습니다. 오믈렛도 주문한 것과 다르게 주셔서, 다시 주문해야했고, 소이라떼를 주문했는데 커피가 다 식은 후 전달받아 커피 또한 다시 주문해야 했습니다. 호텔에서 이렇게 다 식은 커피 가져다 준것은 처음이라 매우 당황스럽고 기분이 언짢았습니다. 부페에 손님이 적었음에도 빈 그릇이나 접시를 바로 치우지 않고, 치워달라고해야만 가져가는 게으른 서비스는 우선적으로 개선해주십시요. 조식 퀄러티 또한 3성급도 안되는 수준에 몇 가지 종류도 없는 과일은 리필도 안해주시고, 정말 너무 실망스러웠습니다. 매니저도 있었고, 수퍼바이저처럼 보이는 분도 있었으나, 그저 쳐다보기만 할 뿐 이었습니다. 리뷰가 좋다고 생각해서 예약했지만, 추천이나 재예약은 돈 낭비라 생각합니다.

Dear Bo K., We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to apologize for any inconvenience experienced during your stay. I made sure to forward your comments to our Food & Beverage Manager to review and address your concerns regarding the buffet breakfast service and offerings. If you would like to discuss this further please do not hesitate to contact us. Thank you again for sharing your experience, and we hope to have the chance to better serve you in the future. Sincerely, Novotel Brisbane South Bank

Very Poorly Managed Hotel

트립어드바이저 평점 1.0/5

RieMcD TripAdvisor 인증 리뷰

Very poorly managed hotel that is obviously cutting costs to bare minimum. The things I expect of a Novotel are sheets that are not scratchy, more than 1 towel each for an overnighter, particularly where there is a pool, and friendly service for Gold status members who also have paid Accor membership. You definitely get none of those at the Novotel at South Brisbane. If you ask for a later check out to 12 noon it’s an automatic and emphatic NO. I, therefore, had to check out and sit down at the Bar area trying to do some work while my husband attended a meeting elsewhere. I tried to order something to eat after 11 am from the Bar Menu but was told the onlything I could get was a drink. I ordered a lemonade / Sprite but got a soda water with a piece of lemon? There are no cafes close by / across the road so you have no choice and have to hike over the South Bank so you would think the Bar Menu would start earlier or you could at least get a toasted sandwich or something the Bar staff could handle. There is not enough parking. Never had that problem at the Sofitel in Brisbane or the Pullman, both of which are in the City. With this Hotel you have to Park over at the Convention Centre. The staff couldn’t have been more unpleasant and unhelpful if they tried.

Dear Guest, Thank you for sharing your feedback. I’m truly sorry that your experience with our team felt unkind and unaccommodating. This is not the level of service we strive to deliver. Your comments have been shared with our leadership team, and we are addressing them seriously to ensure a higher standard of guest care moving forward. I also apologise for the discomfort with the linens and any confusion regarding towels. Additional towels are kept in the cupboard, and we’re always happy to provide more upon request - this should have been made clearer to you. Regarding late checkout, while we always try to accommodate such requests they are subject to availability. Unfortunately, on this occasion we were unable to extend your stay, as we needed to prepare rooms for arriving guests. I’m sorry this left you in a difficult position. We understand your frustration with limited food service before midday and are reviewing our offerings to improve flexibility. As for parking, we regret the inconvenience; space onsite is limited, and we do our best to direct guests to the nearest available options. We truly appreciate you taking the time to share your experience with us. Your feedback helps us continue to grow and deliver a better experience for every guest. Kindest regards, Novotel Brisbane South Bank

Best hotel in Brisbane

트립어드바이저 평점 5.0/5

Fearless12416346793 TripAdvisor 인증 리뷰

The room is comfortable, cosy and clean. In addition the bathroom setup is amazing. The highlight of my staying is the friendly and helpful staff. Katie, the front desk was simply amazing.

Dear Guest, Thank you for your generous review and thoughtful feedback. We're delighted to hear that you found your room comfortable, cosy and clean, and that the bathroom layout was a highlight. We're especially pleased to know our team left such a positive impression. It’s always rewarding to hear when our service helps make a stay memorable. We hope to welcome you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

고객 평점 5.0/5

Kyunghwa K. 가족 - 전체(All) 통지 확인

직원들이 요청에 적극적으로 대응하고 해결해줌. 아이에게 선물로 준 코알라 인형을 아이가 너무 좋아함.

Dear Kyunghwa, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales & Marketing Coordinator

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,719 리뷰 8.9/10 위치
  • 2,617 리뷰 8/10 객실
  • 2,501 리뷰 8.4/10 서비스
  • 66 리뷰 3.5/10 인터넷 가격
  • 1,077 리뷰 7.5/10 안락함
  • 1,028 리뷰 7.6/10 청결도
  • 806 리뷰 7.3/10 레스토랑
  • 731 리뷰 7.6/10 조식

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주변에 있는 다른 시설

브리즈번 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.