Mantra on Mary Brisbane 4성

고객 평점 (ALL 평가) 3.8/5 844 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mantra on Mary Brisbane - Image 1
Mantra on Mary Brisbane - Image 2
Mantra on Mary Brisbane - Image 3
Mantra on Mary Brisbane - Image 4
70 Mary Street, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

  • Convenient access to all of the great things Brisbane has to offer

  • Spacious, self-contained apartments offering Wi-Fi in every room

  • Experience our well-equipped gym, or find rejuvenation in our heated lap pool's serene water

  • Revel in stunning views of Brisbane's cityscape, providing a captivating backdrop to your stay

  • Enjoy a night of good food and relaxing with family and friends at hotel's BBQ area

숙박

호텔 위치

Mantra on Mary Brisbane

70 Mary Street
4000 BRISBANE
Australia

GPS:-27.472089, 153.026861

전화
팩스 +61 7 3102 5194

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 피트니스 센터
  • Wi-Fi
  • 에어컨

수영장

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  844 리뷰

TripAdvisor 평가  3.5/5  1,823 리뷰

Minimal Use.

트립어드바이저 평점 2.0/5

Ro H TripAdvisor 인증 리뷰

It’s a very central hotel. If you walk through the casino you can acces south bank on foot. At night you can listen to the intense construction workers and machinery or the police sirens. The shower is a high step up over the bath. There was mould in my bathroom and shower. The carpets are very dirty and stained. Crockery available a hit and miss. Uneven. The lift is wonky. Under renovation.

Hi Ro, Thank you for sharing your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. I’m glad you enjoyed our central location, but I apologize for the disturbances from the nearby construction and any noise that impacted your stay. We understand that these external factors can be disruptive and appreciate your understanding as we navigate this period of renovation. Regarding the cleanliness issues you encountered, including the mould in the bathroom and stained carpets, please accept my sincerest apologies. I will ensure that your comments are addressed with our housekeeping team to improve our standards. Your feedback about the crockery and the lift is also valuable as we work to enhance our facilities. Thank you for taking the time to provide your input. We hope to have the opportunity to improve your experience in the future. Kind Regards, Travis Barnes Front Office Supervisor

Nightmare - Do NOT stay here

트립어드바이저 평점 1.0/5

M W TripAdvisor 인증 리뷰

The carpet was visibly dirty and stained, the room key needed to be re cut 4 times to work, there was visible dirt on carpets, floors, surfaces. I would not stay here, parking is a nightmare - in the event that you do book/ secure it you will be met with tenants blocking the driveway/ access/ spaces/ driving dangerously. The staff were very friendly but couldn't do anything regarding the rooms not having having been cleaned. There is no food and construction work is 24/7. This was so bad i have asked it be removed from our corporate travel system. I've never stayed anywhere this dirty, i can now see multiple reviews regarding the need for cleaning to be reviewed - which means it's not been reviewed/ attended to after multiple pieces of feedback.

Hi Melinda, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the issues you experienced during your stay at Mantra on Mary. It is unacceptable to hear about the cleanliness of your room and the state of the carpets, as well as the challenges you faced with parking and access. We take your comments very seriously and will address them with our housekeeping and maintenance teams immediately. Your feedback about the room keys and the noise from construction is also important, and we will work on improving these areas to ensure a better experience for our guests. I understand your frustration, and I’m truly sorry that we fell short in providing the quality of service you expected. We are committed to making the necessary improvements, and I appreciate you bringing these matters to our attention. If you are open to it, I would love the opportunity to discuss your experience further and regain your trust. Please feel free to reach out directly. please email me at travis.barnes@mantra.com.au Kind Regards, Travis Barnes Front Office Supervisor

hotel of last resort especially if you are not fit and young

트립어드바이저 평점 2.0/5

dcahz TripAdvisor 인증 리뷰

Dont stay here unless there are no other options as it is soo noisy and next to a construction site. Parking is very limited and on a first come first served basis, The units are very old and tired. The bathroom is really dangerous being a shower over a bath. There are no antislip mats on the tiled floor or the bath and the residual cleaner in the bath makes it even more slippery. It is a very high sided bath so really hard to get into. There is no breakfast

Hi Dcahz, Thank you for sharing your feedback regarding your recent stay at Mantra on Mary. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the noise issues related to the nearby construction site and understand how disruptive this can be. We’re also sorry for the inconvenience with our parking arrangements. Unfortunately CBD Parking is quite scarce and we try to prewarn all of our guests prior to arrival. We appreciate your comments about the bathroom and the safety concerns you mentioned. We take these matters seriously and will review the current setup to explore possible improvements, including the addition of anti-slip mats. Your feedback helps us address these issues to enhance guest safety and comfort. Regarding breakfast, while we do not offer this service, we are always happy to provide recommendations for local dining options. Thank you for bringing these concerns to our attention. We hope you might consider giving us another chance to provide you with a more satisfactory experience in the future. Warm Regards, Travis Barnes Front Office Supervisor

Avoid at all cost!

트립어드바이저 평점 1.0/5

Dave S 비즈니스 - TripAdvisor 인증 리뷰

Massive construction site next door working through the night= ZERO SLEEP🤬. Having rooms open on that side of the building show a lack of respect for guests. When I quizzed reception they said that they worked “quite late”. DO NOT STAY HERE!

Hi Dave, Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you faced during your stay at Mantra on Mary. I understand how disruptive the noise from the nearby construction site must have been, and I apologize for the impact it had on your ability to sleep. We strive to ensure our guests have a comfortable and restful experience. The construction work is unfortunately beyond our control as it is a state development project who do not advise when they will have a heavier impact with noise. but we are exploring ways to mitigate its impact on our guests. We appreciate your comments about the room location and will review our procedures to better manage this situation in the future. We value your feedback and hope that you might consider giving us another opportunity to provide you with a more pleasant stay. Kind Regards, Travis Barnes

Worst stay ever

트립어드바이저 평점 1.0/5

louisemB7823EB Couples - TripAdvisor 인증 리뷰

Do not stay. The noise works go all night and it’s impossible to sleep. DO NOT STAY Didn’t notice it was all night although it says could end at 10. IT DOES NOT had to leave and then book another hotel. When I rang the lady on the phone was horrid and more or least advised I was an idiot. Mmm sorry from interstate I don’t know your building activity nor am i interested

Hi Louise, Thank you for sharing your feedback, and I’m very sorry to hear about the challenges you faced during your stay at Mantra on Mary. I understand how frustrating the noise from the nearby construction must have been. Unfortunately, the construction is part of a state government Cross River Rail project, which sometimes involves night work approved by the government and is beyond our control. We are aware of the impact this can have on our guests and are exploring ways to better manage and communicate this situation. I also regret to hear about your experience with our staff. We strive to provide excellent customer service, and I’m sorry if our response did not meet that standard. Your feedback about the phone call has been taken seriously, and we will address this with our team to ensure a more supportive approach in the future. We appreciate your comments and hope that despite this experience, you might consider staying with us again under better circumstances. We aim to provide a more restful and positive experience for all our guests. Kind Regards, Travis Barnes Front Office Supervisor

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 288 리뷰 8.8/10 위치
  • 557 리뷰 5.2/10 객실
  • 307 리뷰 8.8/10 서비스
  • 20 리뷰 4.2/10 인터넷 가격
  • 276 리뷰 2.7/10 청결도
  • 210 리뷰 5.1/10 안락함
  • 190 리뷰 3/10 편의 시설
  • 113 리뷰 2.7/10 분위기

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