Mercure Brisbane King George Square 4성

고객 평점 (ALL 평가) 3.9/5 4,107 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

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호텔 위치

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

전화
팩스 +61 7 3229 9618

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  4,107 리뷰

TripAdvisor 평가  4.0/5  1,427 리뷰

Unpleasant hotel visit.

트립어드바이저 평점 1.0/5

janelleb488 Couples - TripAdvisor 인증 리뷰

Unfortunately, it is one of the worst hotels that we have ever stayed in. It took over 30 minutes to check in even though we had made a reservation. The staff whispered, which made it hard to hear them. They had enormous trouble processing credit card. Finally worked but they were totally out of their depth. Room was not ready as promised. Bag not delivered as promised. Bathroom sink cracked, chipped paint, broken door on refrigerator. Check out next morning also inept. Tried to overcharge us for parking. Very frustrating experience.

Dear Janelle B, Thank you for your feedback. I sincerely apologize for the frustrations you experienced during your stay. We take your comments about the check-in process, room readiness, and maintenance issues seriously, and I will be addressing these matters with the team to ensure we improve our service and avoid similar situations in the future. I also regret that the check-out process did not meet expectations, and I apologize for the inconvenience with parking charges. Please know that your experience is not the standard we aim for, and I hope we can have the opportunity to welcome you back under better circumstances. Sincerely, Roshit Manmohan - Front Office Manager

Does not meet the minimum standards

트립어드바이저 평점 1.0/5

Go801945 비즈니스 - TripAdvisor 인증 리뷰

I'm surprised that this property meets the regulation standards for hotels. Rust in the bathroom, malfunctioning air-conditioning, unpleasant odour in the rooms. Overall, the feeling of rooms being unhygienic is the sentiment I left with. One or two select staff members assisted where they could, but there is not much that can be done when the hotel has multiple structural defects. Other than a complete renovation of the hotel structurally, i.e. a complete refit rather than superficial face lift, this property will always have issues. There are numerous other problems but they pale in comparison to the accommodation facilities being far from adequate.

Dear Go801945, Thank you for taking the time to share your feedback. I am truly sorry that your stay did not meet your expectations, and I apologize for the issues you encountered with the bathroom, air conditioning, and overall room condition. We strive to provide clean, comfortable, and well-maintained accommodations, and your experience highlights areas where we need to improve. Please know that I will be addressing these concerns with the team to ensure future improvements. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future. Sincerely, Roshit Manmohan - Front Office Manager

Disgusting

트립어드바이저 평점 1.0/5

78jillf Couples - TripAdvisor 인증 리뷰

Old,smelly & in need of a face lift. Beware of $50 deposit that is meant to be paid back the following day. Still waiting after 14 days & many phone calls. Shifted 3 times as air-conditioning didn't work. Third room still didn't work. Management would be the worst I have ever encountered . Not only unprofessional but extremely rude. This dump should be avoided

Dear 78jillf, I'm truly sorry to hear about your frustrating experience. This is certainly not the standard of service we strive to provide. I regret the inconvenience caused by the air-conditioning issues and the delay in the release of the pre-authorization on your credit card. Your concerns about management's professionalism are especially concerning, and I sincerely apologize if you felt unheard or mistreated. Please know that I will personally follow up on your deposit refund and ensure that these matters are addressed with the team. We appreciate your feedback and take it seriously as we work to improve our service. Sincerely, Roshit Manmohan - Front Office Manager

Great Experience and Stay at Brisbane!

트립어드바이저 평점 5.0/5

hemanth201190 TripAdvisor 인증 리뷰

Our stay at Mercure Brisbane King George was excellent! The location of the hotel is perfect and very close to the downtown areas, train stations, bus stops and right opposite the shopping streets. It is walkable from the Brisbane bridge, kangaroo point and the ferry stops as well. The hotel accommodated an early check-in for us, which was very helpful. The rooms are spacious and clean. The hotel staff are very polite and helpful. Definitely recommend staying at this hotel if you are visiting Brisbane.

Dear hemanth201190, Thank you for sharing your wonderful feedback! We are delighted to hear that you had an excellent stay with us. It’s great to know that you enjoyed our central location, spacious rooms, and the service from our staff. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Brisbane. Sincerely, Roshit Manmohan Front Office Manager

Not the best experience

트립어드바이저 평점 3.0/5

LoveTravel564752 Couples - TripAdvisor 인증 리뷰

Sadly no acknowledgement of gold membership, no upgrade of room, and no welcome gift. Couldn't use the complimentary drinks voucher because the roof top bar was closed. And very disappointed that I was not informed that the roof top bar was closed, as that was our main motivation for staying at the mercure. Accor properties are certainly not at the standard as they used to be

Dear LoveTravel564752, Thank you for your feedback. We sincerely apologize for not meeting your expectations, especially regarding your gold membership benefits and the closed rooftop bar. We understand that this was an important aspect of your stay, and we regret that you were not informed about the bar's closure beforehand. Your comments are valuable to us, and we will work on improving communication and ensuring that our services meet your expectations moving forward. Sincerely, Roshit Manmohan Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,606 리뷰 9.2/10 위치
  • 2,524 리뷰 5.1/10 객실
  • 2,019 리뷰 7.8/10 서비스
  • 53 리뷰 5.8/10 인터넷 가격
  • 1,018 리뷰 4.3/10 청결도
  • 995 리뷰 4.7/10 안락함
  • 611 리뷰 4/10 편의 시설
  • 561 리뷰 3.9/10 분위기

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.