Mercure Brisbane King George Square 4성

고객 평점 (ALL 평가) 3.9/5 3,948 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

호텔설명

호텔 추가 정보

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

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호텔 위치

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

전화
팩스 +61 7 3229 9618

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  3,948 리뷰

TripAdvisor 평가  3.7/5  1,432 리뷰

Great stay

트립어드바이저 평점 5.0/5

Faye2306 Friends getaway - TripAdvisor 인증 리뷰

Dear Guest, Thank you so much for your kind feedback. We’re delighted to hear that you had a smooth check-in experience and that Luke and Eden made a positive impression during your stay. We’ll be sure to pass along your compliments to them, they’ll be thrilled to know their efforts were appreciated. It is also wonderful to hear that you found your room very clean and enjoyed our buffet breakfast. Your satisfaction means a great deal to us, and we’re so pleased we could contribute to a comfortable and enjoyable stay. We hope to have the pleasure of welcoming you back again soon! Sincerely, Cecile Pellegrino - Guest Relations Manager

AC stuck at 14C, no maintenance people. Very tired hotel.

트립어드바이저 평점 1.0/5

davej1000 TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your feedback, and please accept my sincerest apologies for the disappointing experience you had during your recent stay with us. I am truly sorry to hear that your room was not clean, that the air conditioning was stuck at an uncomfortably low temperature, and that there was no timely support available in the evening to assist. Please know this is not reflective of the standards we aim to uphold, and we are addressing your concerns internally with both our front office and maintenance teams to ensure immediate improvements. We deeply regret that your experience was so unsatisfactory, but we truly hope you will give us another opportunity to provide the level of hospitality you should have received from the beginning. Sincerely, Cecile Pellegrino - Guest relations manager

Only good for the location.

트립어드바이저 평점 2.0/5

Giveson King M TripAdvisor 인증 리뷰

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

트립어드바이저 평점 2.0/5

Cherie B TripAdvisor 인증 리뷰

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

트립어드바이저 평점 1.0/5

GrantM254 TripAdvisor 인증 리뷰

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,621 리뷰 9.2/10 위치
  • 2,530 리뷰 4.9/10 객실
  • 1,994 리뷰 7.5/10 서비스
  • 34 리뷰 5/10 인터넷 가격
  • 1,004 리뷰 4.3/10 청결도
  • 981 리뷰 4.6/10 안락함
  • 608 리뷰 3.7/10 편의 시설
  • 523 리뷰 5.5/10 가격 대비 가치

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