Mercure Warwickshire Walton Hall Hotel & Spa 4 estrelas
Nota clientes Avis (Classificação ALL) 3.8/5 1.878 comentários
Hotel aprovado por ALLSAFE
Set in 65 acres of unspoiled Warwickshire countryside
16th century Grade II listed building with original features
22 fully-equipped function rooms which hold up to 180 guests
Orangeries and Lemons Brassiere
Leisure facilities including gym, swimming pool and sauna
Os quartos no Hotel são confortáveis e com um design moderno. Os quartos no Salão são espaçosos e com um design individual a pensar no seu conforto. Todos os quartos têm WIFI gratuito, TV e utensílios para fazer chá e café.
CV35 9HG WALTON
Fax: +44 1789 470418
STAGECOACH FROM STFORD: 18A WELLESBOURNE
BIRMINGHAM A 45,06 km / 28 milhas
WARWICK PARKWAY A 16,09 km / 10 milhas
Check-in desde as - Check-out até às
Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.
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Nota Tripadvisor 1.0/5
GerryM1 Avaliação com certificação TripAdvisor
Other than the room itself being comfortable, every other part of the experience was terrible. Chaos in the bar and restaurant, unhelpful and at times rude staff, general untidiness in public areas, no real system for accessing the spa and a general sense of having strayed onto the set of a ‘Carry On’ film. I could go on but let’s just leave it at that. No more Mercure Hotels for us.
Best apartment so far
Nota Tripadvisor 5.0/5
jmdev2022 Avaliação com certificação TripAdvisor
We've been several times before and stayed in different apartments. Some of the apartments are better than others. The big attraction for us is the pool & the grounds. Both are fantastic. Can't wait for our next visit.
Dear jmdev Thank you for your score and comments which will encourage us to continue in our efforts to maintain and improve on our services and facilities. We delighted you enjoy our apartments and look forward welcoming you back in the near future Yours Truly Herman Muller General Manager
Nota Tripadvisor 3.0/5
Nick H Avaliação com certificação TripAdvisor
We had an enjoyable stay with some highlights and some downsides.Highlights included an excellent steak one evening, downsides were broken door fastenings to the exterior (less than secure), broken plumbing controls in 1 of our 2 rooms, curtains detaching from the curtain rails and a lack of EV chargers. The location would probably benefit from more signposts on the surrounding network of lanes. But staff friendly and helpful, prices reasonable and we are confident a refurbishment cannot be far away - so we'll probably stay again.
Thank you for your honest and balanced review. I am pleased to hear that the team looked after you really well and that you will hopefully joining us again soon. Please email me directly next time to enable me to handle your reservation personally. Kind regards Sharon Wood Operations Manager
Nota Tripadvisor 3.0/5
holidays08England Avaliação com certificação TripAdvisor
Stayed in Falcon apartment as spa weekend.5th -6th March 2022 The spa was wonderful, had some treatments and use of pool, etc. Initial thoughts on apartment we thought were good for a girly weekend. We did have a good weekend, but there were a few issues that cropped up during the time we were there: 1; We could not use tv as no signal or aerial. 2; Bathroom fan not working in twin room. 3: Heating not efficient, apartment constantly cold. One heater in lounge not working; 4; Water in shower cubicle off the lounge does not drain properly, resulting in overflowing shower tray. 4;Inadeqate kitchen utensils. Also no items to be able to wash up. eg washing up liquid, dishclothes. 5; the oven and grill, we could not get to work. This apartment is marketed for families and self catering so would expect a minimum of facilities to be able to cook breakfast., and wash up afterwards As part of our weekend we had afternoon tea, We were looking forward to this, and as one of our party has allergies of nuts and anything grape based, we made a point of informing them on being sitted.The supervisor we think, complained when we said we had groupon vouchers, saying they dont know why hotel still takes them as they lose money and cause more paperwork. On recieving food we noticed that the scones had sultanas in also pickle in cheese sandwich, there were nuts on some of the cakes. We called waitress over and asked if they could be changed for something else with out allergens in. Waitress looked blank and asked what is a sultana! We explained that it is dried grape! We asked her to find out from chef if they had plain scones. She went off, but we were waiting so long for her to come back that we had to call her over a second time.She finally offered to get some more sandwiches instead as she didnt think they had plain scones. While we were not happy with this result we had the extra sandwiches. Overall service was poor. food was mediocre. With allergies the staff need more training and a chef that knows where ingredients come from. If management could address this it would be great for future guests. We are glad that we ate out that evening at a local restaurant with service that was first class.
I would like to sincerely apologise for your disappointing experience here at Walton Hall. we do value all of our customers regardless of where their booking originates. We are always seeking to improve the service that we offer, therefore all feedback negative or positive we are grateful for. We have a young inexperienced team at the moment, we sincerely apologise you didn't receive the high standard of service expected on this occasion, we do hope that this will not deter you from returning to us.
PERFECT x 10
Nota Tripadvisor 5.0/5
officeofwaterworks Avaliação com certificação TripAdvisor
WALTON HALL AND ALL OF THE STAFF ARE EXCEPTIONAL...special mention to ALL Reception Staff nothing was too much trouble especially Jack the youngest, bar staff, Events Manager who also did a night behind the Bar, she was great, restaurant servers and Management were great too, happy smiley and efficient Well, I stay in Hotels a lot, just come back from Barbados and Sandy Lane, followed by a week in Benidorm catching up on lost Covid Holidays! Then my house was attacked by three masked men with knives...so retreated to Walton Hall whilst being made safe, so it was vital i felt peace First I had three nights in an Apartment, in the STABLE block, highly recommended, two bedrooms upstairs and down, good kitchen, massive lounge, large bathroom, small Patio...everything you could want, great for our dog too with so much space Then I moved myself to a PRIVELIDGE ROOM for another three nights as my housekeeper went back to the house, huge bed super comfortable, balcony Thank You All Paul Warwickshire
Thank you for your 5 star review, we really do appreciate you taking time to say such kind words We look forward to seeing you again soon Kind regards Sharon Wood Operations Manager
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