There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed

Well what a lovely stay in an enormous superior double room in the old part of the hotel. Breathtaking views lovely grounds. A pool just big enough to cool down after the higher temperatures than usual for September. The staff were all extremely helpful- and especially Emily at breakfast who showed empathy to all those she helped and nothing was too much trouble. With the Covid restrictions although not now in place- it is important to realise hotels can’t just magic staff out of a hat and I must say they coped extremely well in what is still considered Covid times. Amazing couple of nights away for 2 essential workers. Thank you!

Great location but found the hotel very tired, needing a lot of maintenance or revamp. The window frames need attention etc. There seemed to be a lack of staff, only one person on the bar. He was very pleasant but needed some help. The breakfast was very good, lots of choice.

I needed a weekend break with family they spoilt by offering a room that smelling bad of dampness. We called them and someone came with an air freshener imagine. They ended up giving us another room but the bedroom standards are so low

How can a room described as privilege be in the oldest part of the property and farthest away from the general amenities ie bar and restaurant as it possible to be. Having taken a car ride from reception to the old part of the property we then found that the room had not been serviced. Having reloaded our luggage into the car we returned to reception to join the queue of guests requesting room change quite possibly for the same reason as ourselves. Having accepted a downgrade we were given a room in the main block and from then on things where fine. I willask a lot more questions before using a Murcure hotel in the future.

Hotel chosen as it was close for a family wedding. Problems from beginning of stay. Room booked not available (one bedroom apartment). Substitute cleanliness poor with door security problems. When room changed to booked apartment there was a pigeon nesting with young right outside front door and dive bombing exit. Moved again to ordinary room which was inadequate for our requirements and curtailed our booking by coming home after the wedding instead of staying another night. The Managers Jonny and Dale did their very best as did Sharon Wood the Operations Manager to sort out the problems. Sharon had only been in the position for 3 weeks. The hotel was very shabby and had a very uncared for appearance. Whilst the new part of the hotel and Walton Hall is showed on the website they do not show the outside of many of the older buildings which are in a poor state of repair and where the apartments are located.

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

We stayed at the Mercure Walton Hall Hotel for two nights, mid-week, on a bed, breakfast and dinner basis.The most striking thing about our visit was the courtesy, good humour and excellent service provided by all the staff that we encounted. Although, some compromises had been made due to the constraints imposed because of Covid-19, we thoroughly enjoyed our stay and every effort was made to provide the best possible experience for guests.

Service in restaurant and bar was good, not great food, breakfast was awful, a packed lunch! Reception compensated us only 10% of the bill because none of us were able to shower. It was broken! Swimming pool was nice and warm but facilities very dated.

I would not recommend staying until things are totally back to normal. We stayed 3nights and yes we were told that were some changes on cleaning routines however having requested a fan when we checked in and despite a second request I was told there was one at reception I could have, so had to fetch it myself. We requested clean towels for the next day, none were forthcoming so had to approach a cleaner that I was lucky enough to see and get some from her. Same thing for toilet rolls.Leisure facillities only the pool and gym were open with the pool limited to 13 people in hour slots , The pool is not the biggest so when I counted 16 it was time to get out. You can eat there but menu is VERY limited. We have stopped here about 8 years ago but taking Covid into account the standards has slipped immensly

I wasn't sure what to expect as we really hadn't been out even for meals since lockdown. I don't know why I worried everything felt so safe and organised, QR codes to scan for info everywhere. Social distancing everywhere and found guests all really respected the rules. The hotel is set is so much land that we ventured for walks and soaked ip the sun watching the world go by. Yes the menu was a bit limited but enough choice for a couple of days and how lovely was it to be looked after after months of cooking and cleaning! Well done team, we cant wait to return and thank you for looking after us!

I came up for a cycling weekend with friends but also booked a room for my disabled mum to stay in as she had had a tough few weeks. The hotel could not have been more helpful and even let her stay in the hotel room and rest past check out time whilst I finished my cycling event The location is very peaceful in the middle of a large plot of land with nice views from the rooms. The rooms are quite basic but comfortable and clean The young italian lady on the front desk was so helpful and a real credit to the hotel

Having booked an apartment for two adults and a child, it was disappointing to find only beds for two, this then meant a trip back to reception to arrange another bed. This then made it to late to use the pool as children not allowed in after 7 and not towel available if we could have. I then went to use the oven in the apartment to find no oven shelf or traps to cook with no knives for cooking. The apartment looked good but being an old building it was very noisy from the people above us. The hotel grounds were lovely to walk round, but a shame you can have afternoon tea or drinks in the old hotel build i

This is in dire need of refurbishment both in decor and especially SERVICE. The service in the restaurant and Bar was shocking. Slow, wrong food orders and staff that could not speak English and I do not mean they had strong European accents I am saying they didn't understand me! The waitress could not write my food order and returned twice with items not available. The woman at the Bar did not understand when I asked for a Gin & Tonic???? Hardly a rare request. The furniture in my room was old and peeling. The leather chairs had lost all their leather and exposed the under-fabric. This is a luxury hotel & Spa and it is everything but luxury.

For a four star hotel cleanliness poor bugs in window sill past residents toys and dummy under the couch. No blinds at the window of bathroom just the holders left up... No bed for our child in the apartment after booked 2 adults and a child no bath towel for child. No bath robes... Menus in restaurant on pieces of tatty paper. Staff untrained. Cheese board cheddar and brie only no other choice... Vsop brandy served in a tumbler. When asked for a brandy glass was told we only have one...which was on the side in the bar.i could go on and on.