ibis Styles Londres Excel (anteriormente Custom House Hotel) 3 estrelas
Classificação TripAdvisor 3.5/5 2.002 comentários
An ALLSAFE certified hotel
Opposite the ExCeL centre and Custom House DLR Station
London City Airport is a 10-minute journey from the hotel
On-site parking available for all hotel guests
272 Victoria Dock Road
E16 3BY LONDRES
Reino Unido
LONDON TRANSPORT: 147 241 325 FREEMASONS ROAD
CUSTOM HOUSE DLR: BECKTON C HOUSE BY EXCEL
LONDON CITY A 1,9 km / 1,18 milhas
LONDON CITY AIRPORT A 2,61 km / 1,62 milhas
LONDON HEATHROW A 41 km / 25,48 milhas
LONDON HEATHROW A 41 km / 25,48 milhas
LONDON WATERLOO A 11,25 km / 6,99 milhas
STRATFORD INT A 6,8 km / 4,23 milhas
GPS:51.510033, 0.027282
Check-in a partir das - Check out até as
Um conceito novo levado ao ibis Styles London Excel, onde você pode escolher entre a seleção dos melhores cortes de carne com hambúrgueres de carne caseiros. Para vegetarianos e pessoas que gostam de comidas leves, também há diversos pratos disponíveis.
Café oferecendo uma seleção de sanduíches, paninis e batatas recheadas com uma variedade de bebidas quentes e frias. O café também dispõe de uma grande TV e conta com área para crianças.
Relaxe com um café, saboreie um sauvignon gelado ou uma cerveja ou duas. Nosso elegante bar no local é perfeito para descontrair e relaxar ou passar o tempo com qualidade com seus companheiros de viagem.
Lutando para sair da cama? Das 6h30 às 10h e até 11h no fim de semana, o café da manhã quente do ibis Styles lhe dará a energia necessária para começar seu dia com o pé direito. Saboroso, fresco e incluso na tarifa.
Aconchegante, acolhedor e moderno, com uma cama confortável e um banheiro prático, nossos quartos oferecem tudo o que você precisa para uma estadia prazerosa.
Sala/quarto acessível
Sala/quarto acessível
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação TripAdvisor 5.0/5
arnoka75 Negócios - Avaliação certificada TripAdvisor
Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.
Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
Classificação TripAdvisor 1.0/5
nhs-adventurer Negócios - Avaliação certificada TripAdvisor
A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.
Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.
Classificação TripAdvisor 3.0/5
lydia_sophieb Avaliação certificada TripAdvisor
This hotel was fine until the morning. My partner and I had been to a concert at the O2 the night before so the location was really good for this hotel. Unfortunately we were woken up at 8am by a drill, which continued until we checked out. We had been placed on a corridor which had maintenance work being carried out and the workers were shouting at each other. Not really what we needed on a Saturday morning after we'd been at a concert the night before. The staff at reception did not inform us of any works in the hotel but I would have appreciated it if they told us when we checked in so we could have requested another room. I would have liked to have said something upon check out however the one receptionist on duty was busy with other customers. I have contacted the hotel but I am yet to hear back.
Dear lydia_sophieb Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
Classificação TripAdvisor 3.0/5
Mark W Negócios - Avaliação certificada TripAdvisor
Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.
Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
Classificação TripAdvisor 5.0/5
Rafaeldona Família - Avaliação certificada TripAdvisor
The hospitality and service were great! And the pub beside the hotel was lovely surprise!! The staff are friendly, hotel is very clean. Breakfast was simple, but satisfactory. We will visit again soon!
Dear Rafaeldona Happy to hear that you enjoyed your stay and the services. Our staff will be delighted to hear they were able to assist you with your needs. We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London. regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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