The hotel itself would have been OK. But we were put in a room which overlooked outside all the air-conditioning fans for the building. How is anyone stupid enough to do such a thing. The noise was incredible that we could not sleep, and the output from these fans is extremely unhealthy. We will NEVER set foot in this hotel again. It was horrible. A shame for the people working there who have no influence on these things.

Its a good hotel with quality, good staff but very expensive for medium quality. The quality of internet is very bad for an capitol like london. Much noise of air conditionary out side the room. The breakfast is not good and not bad, just normaly breakfast. The beds are very amazin and the bathroom same. Not realy far of center of london. So a good hotel with a lot of good and bas quality for the price.

We stayed here for 3 nights while attending an exhibition at the Excel Centre. Rooms are a bit on the small side but you're only sleeping here! Excellent breakfast, staff all very friendly and helpful. Room very clean, hallway carpets a bit worse for wear but would definitely stay here again

The hotel is well overdue for a complete makeover. He beds are to hard. The door in the bathroom is rotted, toilet roll holder falling off. Bathroom wall & tiles had huge crack with sharp edges. Conflicting information from staff on need for a room change. Zero recognition of gold membership status. Plates in cupboard dirty with brown water in between them. Overall not really enjoyable nor up to Accor standard.

After checking in on-line we went through it all again when arriving. The room was not of good standard. There was a number to txt to and we did so immediately. No response. The shower tray filled to overflowing, the shaver socket did not work, air conditioning was broken, television had sound problems and due to positioning was unwatchable as picture was to dark with no adjustment. Bedside light worked only after twisting it around until connection made, bathroom sink took an age to empty and no way of raising the plug which was shutdown whenever water played on it. A lot of dust under the bed which caused problems with dust allergy. We complained and were told something would be done. The TV was moved. The next day we were offered a new room. We had to pack our bags take to reception before 7am. I went down next morning to be told no room change before 2:30. The room would be ready for our return at around 6pm. Upon return there was no record of change of room. The receptionist on duty at this time was very helpful and eventually found us a different room but she needed us out of existing room fast so it could be resold (without correcting any of the faults. The replacement room was excellent but 2 out of four nights had resulted in us deciding not to risk this hotel next year. Why 3 stars? The breakfast service was much better arranged than the last two visits and it was good to see the reintroduction of cooked food which was very good.

I'm a non- pretentious, solution-oriented and patient traveller but with this hotel, I was at to my wits' end, esp. in relation to the health hazards. - Damp, mouldy, old, smelly building - renovation/ construction going on for years. - Misleading photos when booking: you'll either be given an old, tiny, smelly room next to the ongoing construction or you'll be given a renovated problematic room where nothing is functioning. - Leaking bathrooms on the room floors and leaking faulty AC on room ceiling. In order to remove the offensive, incredibly strong odours, ozone generators are used, which as I was told by the staff are dangerous and huge health hazards. They are used as air purifier and in order to clean the air they produce toxic gases. I simply don't understand why would anybody let guest stay in the hotel, while these toxic machine are in use. -Air-conditioning does not work anywhere in the hotel. You'll be offered to change rooms (until you get tired to do so), and no AC will be actually working - and the staff knows that because there is a general AC issue. The AC will be blowing air yes, room-temperature air, sometimes hot and smelly air - if you try to change the settings, nothing will happen - that's because it's centrally controlled, and well because it's not working. -- Wifi simply isn't reliable, sometimes no internet for more than 8 hours; staff won't do anything about it, just shrug and blame the provider. - Staff is as rude as the comments suggest, esp. if you point their attention to faulty AC or lack of wifi. Be prepared to be laughed at and stared at, gossiping is a big activity at the front desk. - Small, non-standard beds: if you're a bit taller than average, you'll need to sleep with your feet outside the bed, which is very uncomfortable. - Breakfast is terrible:espresso is in fact instant coffee, powdered eggs, as are the juices. Sausages look and taste dodgy, nothing tasted fresh at all. Breakfast staff will be cleaning and constantly dragging the metal chairs around while you're having breakfast. The general idea is to clean and tidy up the breakfast room 30 min. before the end of breakfast - I was taken my coffee mug with coffee in it without being asked if I'm done with it. Someone just came from behind my back, took it and left without saying anything. - The room a lot smaller than the 15m² stated on the website. - Definitely not a 3-star hotel, not even close. Totally overpriced for what it is.

Next to a DLR station (and Crossrail whenever it opens....), breakfast OK, bar next door, staff friendly. The adjoining road gets noisy, adjacent to the ExCel centre. Lacks the quirky feel that other Ibis Styles have, nothing special about the decor or furniture.

This was a perfect place for a pre-Ride London stopover. It's on the doorstep of the Excel and only a three mile ride from the Olympic Stadium. Room was clean, bed comfortable and bathroom modern and very clean. No problem keeping bike in the room.

Loved the room decor and the fact that vthere was aproper bathROOM rather than a plastic pod that we've exprienced in other Ibis Hotels. Also, pleased they had a proper reception desk so that guests were dealt with speedily and in order of arrival. Fantastic breakfast. Excellent value for money.

We stayed at the Ibis Styles Excel due to its location to the O2 concert venue ,The hotel scores well in the staff helpfullness, cleanliness and value .sadly our romm was in a semi basement location and pretty dingey and smelled strongly of air freshner ,bathroom was clean but showing signes of its age .We only stayed one night so it was tolerable but would have asked to be moved if our stay had been longer! Breakfast was good lots of food and good quality. I have to say in fairness this was not an expensive night stay in a handy location so perhaps I am being too critical .

Good staff and tasty breakfast, poor wifi and room condition. Staff were friendly and willing to assist when I was unable to connect to wifi although they could not fix the problem. Room looked tired and unappealing. Breakfast was tasty.

Hotel is very easy to find right outside the Customs House DLR station. Receptionist was not friendly, not rude but not friendly either. She demanded to see my booking reference and gave me the scripted description of the facilities. When I checked the instruction about where to eat breakfast she repeated "floor one" like she thought I was a bit stupid. Get to room, it's clean but the bathroom smells damp. I fill the kettle anyway but there's no teabags. So I go back to reception and happily a cheerful young man was there who gave me teabags. But as I arrived in reception there was about 30 to 40 children . I asked the receptionist if they were on my floor and I was told no. But guess what? I'm in my room for 10 minutes and the banging of doors and running round the corridors begins. Anyway I put the TV on and eventually the children settled down. Went to the bathroom and the smell is dreadful now. It was late and I was only there for one night so I decided to put up with it. I slept well. Bed was clean and comfy but there are no plugs by the beds so I had to plug my phone in across the room which wasn't great as my phone was my only clock. Morning, very quick shower in that smelly bathroom and to breakfast. It was busy but food was in plentiful supply. The bacon was quite dried up and the scrambled egg was a bit grey looking so I stuck to cereal, yoghurt and fruit. Coffee was vile. Check out was fine. I told the receptionist about the condition of my room and he was vaguely interested. I tend to like Ibis Styles hotels. They are always good value with friendly staff - but not this one.

I've stayed at this hotel in the past, and was pleasantly surprised to find it has been refurbished to a high standard. Unlike some Ibis Styles I have stayed in, the room had been sensibly redecorated in a relaxed style. The mattress did seem a little hard but I still managed to sleep well, and the room was quiet despite overlooking the road and DLR station. One thing that hasn't changed is the all inclusive breakfast which unusually for Ibis Styles includes a selection of hot food items (scrambled eggs, sausages, bacon, baked beans and hash browns) which puts it on a par with Holiday Inn Express. Nicely refurbished shower room. Only the lifts which haven't been refurbished look a bit tired and let it down! Directly opposite Custom House DLR station, which one day will also host the heavily delayed Crossrail ('Elizabeth Line') at which time I guess the currently very reasonable (for London) room rates may increase!

Close to Excel Centre to collect London Marathon number and view Exhibition plus Custom House DLR station very close which ideal for getting to race start if a runner or getting to various viewing points if a spectator. Breakfast available from 5:30am on race day and linked to Custom House Pub and Restaurant for relaxing pre-race food and drink the night before and celebratory drinks afterwards.

Convenient location. Directly opposite Excel and Custom House Station. Rooms were clean and comfortable, mattress toppers on beds made them very comfortable. Good TV, nice breakfast. Parking bit pricey at £15 for 24 hours.