Mercure Dartford Brands Hatch Hotel & Spa 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 346

Gwarancja
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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
Mercure Dartford Brands Hatch Hotel & Spa - Image 2
Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, Wielka Brytania

Opis

O hotelu

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Nasze pokoje

Lokalizacja hotelu

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
Wielka Brytania

Pozycja GPS:51.358815, 0.25235

Telefon
Faks +44 1474 853220

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 346

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 057

Stay for birthday

Ocena na stronie TripAdvisor 5.0/5

Brooke D Opinia zatwierdzona w TripAdvisor

Louise was absolutely fantastic all night in the racing bar, we couldn’t appreciate her more, so accommodating! Definitely made our trip so much easier !!

Good food, great barman, cold dining room and reception area

Ocena na stronie TripAdvisor 5.0/5

Karen R Opinia zatwierdzona w TripAdvisor

5 We came for the Elvis birthday weekender and have to say that the food was exceptional, I loved every course. Tom was an excellent barman, A contrast from previous years. Only downside, the dining room and reception area were extremely cold and was uncomfortable because of it.

Dear Karen, Thank you for the 5 star review! it is great to hear that you enjoyed your stay with us. we hope that we will have the opportunity to welcome you back again for another amazing stay. Kind regards

Shocking customer service

Ocena na stronie TripAdvisor 1.0/5

Pioneer48445557639 Opinia zatwierdzona w TripAdvisor

What a complete and utter shambles this hotel is. I booked three rooms for a Xmas party event on the 20th Dec and upon arrival I was greeted by Leah on reception, she booked me in and I told her my children (the other two rooms) were on their way and I would pay for all three rooms now which was done without any issues. Unbeknown to me, when me children turned up they were charged for both rooms! I was only notified of this when one of the receptionists mentioned it when checking out the following morning and she said that they will process a refund. After numerous phone calls and emails we have finally been refunded but this has taken nearly a month and during that month I requested to speak to the general manager numerous times but he was always unavailable and never returned my calls or responded to my emails. I have had dealings with Sara (Rooms Administrator), Mandy (Account Manager) and a pretty arrogant foreign lady on reception (unfortunately I can't remember her name). How can it be that you get charged twice for rooms and a refund takes 29 days! I was also told when checking in that it was free parking as we were staying the night and going to the Xmas party event so left my car details with reception. In early Jan I got a parking fine which just added to my stress so contacted the hotel and they said they will get it cancelled and so far no further letters about the fine.

Dear Pioneer, We sincerely apologise for the issues you experienced during your stay and for the frustration caused by the duplicate charges, the delay in processing your refund, and the lack of timely management follow-up. This is not the standard of service we aim to provide, and we fully understand the added stress this caused, including the parking fine. We’re glad the refund and parking matter have now been resolved, but we appreciate how disappointing the overall experience was. Thank you for bringing this to our attention, we are addressing these failures internally to ensure this does not happen again Kind regards Pankaj Walia

Avoid

Ocena na stronie TripAdvisor 1.0/5

Fearless16977016530 Opinia zatwierdzona w TripAdvisor

Stayed in room 104, asked for it to be deep cleaned due to allergies, room was dusty so spent most of the night sneezing, meaning I got virtually no sleep. Also when returning to the hotel from my day out there was an exposed curbing which was sticking out at the entrance and you could not see it, I hit this and burst my tyre. The hotel receptionist admitted she had hit the same curb and therefore were aware of it. I will be looking to recoup the cost for the replacement tyre and inconvenience caused.

Dear Fearless, We’re very sorry for the discomfort and inconvenience you experienced during your stay, particularly given your allergy concerns and the issue at the hotel entrance. This is certainly not the level of care or safety we aim to provide. We have contacted you directly to address the issues with your stay. Kind regards

Amazing and friendly staff!

Ocena na stronie TripAdvisor 5.0/5

Fayline W Opinia zatwierdzona w TripAdvisor

Tom, Amy and Karys were amazing, so funny, kind and attentive. Will definitely be coming back for them! Food and drinks were amazing

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 315 Liczba opinii 8/10 Lokalizacja
  • 825 Liczba opinii 5.8/10 Pokój
  • 829 Liczba opinii 7.6/10 Obsługa
  • 14 Liczba opinii 5.2/10 Internet
  • 419 Liczba opinii 5/10 Jedzenie
  • 368 Liczba opinii 5.3/10 Czystość
  • 336 Liczba opinii 5.6/10 Komfort
  • 270 Liczba opinii 5.4/10 Udogodnienia

Zarządzane przez Trustyou

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