Mercure Dartford Brands Hatch Hotel & Spa 4 gwiazdki

I would like to say that the staff did a really good job at making sure our needs were met.considering the changes that are happening at this present time. I was however a little disappointed with the TAKE AWAY breakfast. Had I of known it would of been a roll in a bag I would not of bothered.I was thinking maybe it would of been a room service breakfast!!

Over all the stay was ok, breakfast was a big let down, no one advised us of the breakfast arrangements. The pool was out of action and the room service was cold on arrival. The rooms needed some maintenance issues rectifying as well. The hotel was quite which was nice and the service was great.

I have stayed at this hotel many times and also been to conferences here. This time the room was very clean and well presented but was absolutely freezing when I arrived. It took me a while to work out the heater controls and an even longer while for the heater to warm the room up. I didn't feel warm until I got under the duvet. We actually stayed here three nights this time. Presuming housekeeping would be aware of this, they were really tight with the tea, coffee and milk sachets that they provided. This was rectified after I left a note for the cleaner. For the entire time of our stay, there was a really high pitched whine noise outside our windows. You could really hear when you were it outside in the car park, it was so annoying. I could hear faintly in the room it at night when background levels were quiet. I mentioned it to reception the next day and they said it was "something to do with the spa" -they did offer to move us, but as it was outside, I wasn't sure where else in the hotel would not be affected. It wasn't bad enough to stop me sleeping. But it needed attention - other guests might not be so tolerant. The meal in the restaurant was interesting. After ordering a £25 bottle of wine, it was just "plonked" on the table unopened, presumably for us to open it and serve ourselves? The food was presented on fancy, totally impractical platters, so much so that I had to ask for a proper plate! (Tuna steak - with chips in a basket and salsa in a separate dish on a piece of slate that had no sides to contain the food, and stop it going on the table). Most of the waitresses were very nice and kind and accommodated our requests - however we did laugh as one young waitress just seem to wander around the restaurant doing anything to avoid serving anyone or clearing any tables and was quite adept at avoiding the manageress. She walked pass our empty plates 3 times (She looked at them and carried on!) Food was very nice though. No doubt will stay again for race days, as its most convenient hotel for circuit.

We decided to use this hotel because it was conveniently located between family members and the garage where I needed to get my sports car serviced. I had previously stayed here about a year earlier and found it excellent. We were located in a first floor room with direct level access to the leisure suite and the swimming pool. The room was clean and warm, bearing in mind the time of year. We were provided with tea and coffee making facilities and during our stay provided with extra items as required. The breakfast was well laid out with a lot of variety from cereals, cooked, continental, fruit options and additional items from the menu on request. Tea and coffee was readily available. The food was good quality, warm and tasty. The staff were helpful, but with everything laid out we didn't need to ask for anything else. Staff were in the restaurant clearing tables, replenishing the foods and therefore available to help if required. We didn't have an evening meal because our family provided meals at their homes. Checkout was easy after our three day stay and we have made a note to stay again. The motorsport themed bar was interesting and appropriate given the location.

Just one big let down, had i realised they do not have Sky Sports at a hotel that claims to be a sports style place with a sports bar I would have stayed somewhere else... My fault, I will never again presume, in future check... Cup Final and no means of watching it, get your act together Mercure, get up to date with most other places... What are talking here ? 10 pence on all bills over a month would cover it... Move with the times... Thank you .

The hotel is adequate and well placed for Brands Hatch circuit. The room was a bit chilly and with no effective heating operational. The restaurant was also adequate but a little over priced for what was served.

Got up in the morning and the shower was only running cold water... tried ‘full’ cold and ‘full’ hot and... no difference. Left it running for 10mins and still nothing, so had to do the minimum and get dressed. Checked out and mentioned it to the receptionist and... nothing, not even a sorry, I waited for a comment or apology but... nothing. Driving from the car park it was apparent that round by the ‘spa’ entrance there was a ‘hot water container’ (from a hire company) so it would appear that the hotel knew there was a problem, didn’t say anything to the customer and still took the money... Customer service at its best?

Had a lovely stay at the mercure hotel. I booked dinner and breakfast and both were with fast service and very nice food. The one downer was the fact the pool table was out of order as we were really looking forward to a few games in the bar. the bar service was excellent and love the racing theme! Ill certainly be returning.

Short staffed, facilities need an update, Requested a menu in the room on the first night, wasn't received, breakfast was a disappointment, very slow to refill the items in the breakfast buffet, requested scrambled eggs, portions were woeful

This hotel is always impressive- the staff go out of their way to make you welcome and to ensure that your stay is pleasant and comfortable. The lady on reception is always welcoming and ensures that your stay is perfect. Love staying here

Lovely hotel great evening . I've been here often for work conferences as this hotel is in West Kingsdown about a mile from where I work. No Idea why they call it the Dartford Mercure as it's nowhere near Dartford ,but aside from bad location the hotel is excellent.

This hotel never gets any better. Service in the bar area over a VERY busy weekend which they knew about and should have been prepared for. Up to 20+ minutes wait at the bar with only one serving. Food was dreadful, chips overcooked and gammon salty and poorly presented. Twin bedded room and 2 occupants with only one tea bag all three mornings. Blocked sink most of the weekend and a broken lamp never attended to.Sunday night extremely busy and everyone buying 2 drinks at a time because of the wait time, tables never cleared to the extent where late evening they ran out of glasses and were serving beer in plastic glasses. If it wasn't for the convenience of the hotel to the race track I would NEVER stay again, especially at the price they have the nerve to charge. Appallingly run for a 4 star hotel and has been in the past too which is why they are clearly NOT listening.

Entering the hotel from the road was confusing due to strange traffic directions, Even the hotels taxi driver the company use was complaining. The hotel is clean, the food good, The rooms and restaurant are very tired and need updating, Our shower leaked, the phone did not work, no bedside cabinets and very poor lighting. The little things like complimentary biscuits were missing, There was only enough tea, milk and coffee for one drink each. One of the two bars was closed, despite a coach load of guests (Which they must know was coming.) and many other guests. All-in-all it cast a shadow over the visit.

I stay very often at this HOTEL. It is convenient as I am an official at the BRANDS HATCH MSVR Motor Racing Circuit. As I live in LONDON I find it an excellent location to avoid traffic jams at the DARTFORD THAMES CROSSING ,because a journey on a busy Sunday evening from KENT to ESSEX can be very uncomfortable, especially in the Summer months when traffic from the south coast to LONDON is heavy and causes conjestion.

Lovely room with aircon which was very welcome as it was warm when we visited. Fantastic breakfast with so much to choose from. Really nice restaurant for an evening meal with a great selection of food. Extremely handy location for visiting Brands Hatch, entrance just 100 yards away.