Mercure Dartford Brands Hatch Hotel & Spa

As a group of girlfriends we were looking forward to our spa break to celebrate our birthdays, however, there were lots of things that were disappointing. We got a good deal so for what we paid we didn’t let it ruin our stay. The spa area is generally good and the staff are nice however, the drains smell very badly and other unpleasant smells in the corridor linger. The towels and robes also don’t have the best smell despite being wrapped from the laundry. The bar service in the area by the piano was terrible and often staff would just be disappear and you would wait for ages for someone to reappear to order a drink. We asked for interconnecting rooms which we were given but they couldn’t open the door and never returned to try again when they said they would. One of the rooms was not cleaned properly with hair/lashes in the sink and fingerprints over the toilet flusher showing it hadn’t been properly cleaned. There were also items of clothes left in the wardrobe. The rooms were very tired as was most of the hotel. The food was fine for dinner but service slow, breakfast was ok but not very hot. Would we return? Unfortunately not as there are better options for a short spa break out there.

We stayed at the hotel on Friday... the first impression matters... met a lovely lady Esther, she was very professional with a lovely smile and addressed us with our name through out, Comfortable bed, enjoyed the Spa aswell. We will definitely come back. Thanks Esther for making us enjoyed our stay

Het hotel ligt in een mooie landelijke omgeving. Je kunt je aoto gratis parkeren. De lobby ziet er ruim en mooi uit. De receptioniste ontving ons zeer vriendelijk. We kregen een prachtige grote kamer als upgrade. Het restaurant is goed met heerlijk eten. Kortom een aanrader. Het enige nadeel zou kunnen zijn dat er geen lift is.

We hebben hier op de terugreis vanaf Silverstone GP een nachtje geslapen. Lobby bij bar oogt wat simpel. Bar was prima. Kamer was prima en het bed sliep heerlijk. Douche was prima. Badkamer mag wel iets schoner maar voor Engelse begrippen wel keurig. Ontbijt was prima. Al met al prima bezoek gehad al was het maar kort. Heb verder geen idee van de faciliteiten.

Bij ontvangst vriendelijk personeel, aan de bar nette barman, bij het uitgebreide ontbijt (€ 10,-) aardige bediening. Koffie van het ontbijt kan mee naar kamer of lobby, keurig! Kamers zijn modern en schoon, goede douche en bedden, aanrader...