Mercure Haydock Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 557 أراء

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

الوصف

خدمات الفندق الإضافية

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

نظام تحديد المواقع العالمي (GPS):53.472972, -2.637943

الهاتف
فاكس +44 1942 559940

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  557 أراء

تقييم TripAdvisor  4.2/5  1,336 أراء

2024 شهادة تميّز

Quality at Affordable Prices

ملاحظة Tripadvisor 5.0/5

Saffronspokes تقييم TripAdvisor المعتمد

We have used the hotel for a number of years now for several group bookings. The hotel facilities, staff and management are great. Everyone is always happy to help and the service we receive is top class. The hotel is also very good value for money.

Dirty rooms

ملاحظة Tripadvisor 1.0/5

michael s تقييم TripAdvisor المعتمد

I think this may be the dirtiest hotel room I have ever had filthy bedding, curtains and bathrooms with a toilet that clearly hadn't been cleaned you would think it was a one off but sadly no we had various rooms and most of them were dirty reception didn't seam to be able to handle complaints and it took several attempts to clean the room to any sort of standard really appalling the least you can expect from a hotel is that it's clean and hygienic this was not the case.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the issues you encountered with the cleanliness of your room. As the General Manager, I strive to ensure that our guests have a comfortable and enjoyable experience, and it’s clear that we fell short during your visit. I understand how important a clean and hygienic environment is for our guests, and I regret that we did not meet your expectations. Your comments regarding the cleanliness of the bedding, curtains, and bathrooms are concerning, and I will be addressing these matters with our housekeeping team immediately to ensure this does not happen again. Additionally, I apologize for any difficulties you experienced while trying to voice your concerns to our reception team. This is certainly not the service we aim to provide, and I appreciate you bringing it to my attention. I would like to ensure that your next experience with us is a much more positive one. If you are open to it, I would love the chance to welcome you back for a future stay and provide you with the quality experience you deserve. Please feel free to reach out to me directly on ion.gavrilas@accor.com so I can personally assist with your booking. Thank you again for your valuable feedback. We truly appreciate your insights as they help us to improve our services. Warm regards, Ion Gavrilas General Manager

Needs a revamp

ملاحظة Tripadvisor 2.0/5

Lizzie J Couples - تقييم TripAdvisor المعتمد

Our room was clean but needed a complete revamp: - The air conditioning didn’t work, so the room was boiling - The curtains were ripped so we were woken by the sun very early - The bathroom door didn’t close properly - There was a broken sofa bed in the room - we weren’t using it as a bed, but as it was broken we couldn’t use it as a sofa either - There were lots of carpet moths in the room - The bins had no liners in, which felt unsanitary - The bed was very uncomfortable We addressed the issues with the team at reception who were apologetic. Unrelated to the issues - James and Ellie were very helpful and welcoming.

Dear Lizzie, Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience you experienced due to our loss of power at the hotel. I understand how frustrating this situation must have been. Please know that our team made every effort to contact our guests and inform them about the issue as quickly as possible. We also sought to assist in helping you find alternative accommodation during this unexpected event. Your understanding in this matter is greatly appreciated. We hope to have the opportunity to welcome you back in the future under better circumstances. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Amazing staff!

ملاحظة Tripadvisor 5.0/5

Jenny W تقييم TripAdvisor المعتمد

Sam,ashish,abi thank you for being so kind and compassionate when we turned up in a state! I was given a glass of water and a hug from abi.... the room was amazing nice size bath beds so comfy mercure is definitely a good hotel to stay in didn't have breakfast but it smelt good 🙂

Thank you so much for your kind words regarding your recent stay at Mercure Haydock Park Hotel. We are thrilled to hear that you had a wonderful experience and that our team exceeded your expectations. Your positive feedback means a lot to us and serves as a great motivation for our staff to keep providing exceptional service. We truly appreciate your support, and we can't wait to welcome you back for another memorable stay. Wishing you safe travels until then! Best regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Very disappointing this time

ملاحظة Tripadvisor 3.0/5

bennyboom99 Friends getaway - تقييم TripAdvisor المعتمد

Disappointed overall. We have stayed here a few times now as a group of friends attending the races, albeit the last time was 2 years ago. It turns out that in that time, they have decided to start charging guests for using the pool facilities. £10 per person, per visit is a joke for a full paying guest! We had planned this stay around the fact that it has a pool and would allow us to have a relaxing afternoon but simply out of principle we refused to pay. This is the first hotel I’ve come across who charge for using their own facilities for staying guests. Breakfast on the first morning was absolutely shocking, never any food there. When the bacon arrived, there were no sausages or eggs, when the eggs arrived then no bacon etc etc. To get a full breakfast took me 20 minutes and by the time I could eat it all together it was cold. Yes, someone came around to apologise saying they were busier than usual - you know how many guests you have, you cater and staff accordingly!! Pros Close to Haydock racecourse Plenty of parking Large spacious rooms Courtyard Comfy beds Cons £10 pool use charge!!! Very dated property especially in the rooms and bathrooms Constantly waiting for breakfast Certain reception staff not really bothered (some good) Expensive for what we received on this occasion

Thank you for sharing your feedback regarding your recent stay at Mercure Haydock Park Hotel. I sincerely apologize that your experience did not meet your expectations, and I regret any inconveniences you faced during your time with us. Please rest assured that we take your concerns seriously, and your comments will be reviewed with our team to ensure we make the necessary improvements. We value your input and are committed to enhancing the experiences for all our guests. I hope you will consider giving us another chance in the future. We would love the opportunity to provide you with a much-improved stay. Best regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Haydock

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.