Dear Tiffany, Thank you for your positive feedback. We are pleased to hear that our location, value, and friendly staff contributed to your enjoyable stay. It is wonderful to know that your children appreciated the Easter chocolates and toys. We hope to welcome you back in the future. Best regards, ibis Melbourne Central

Dear J. Seon-hee, Thank you for your feedback. We’re glad to hear that you found the room compact yet well-suited for your needs and that our central location worked well for your stay. We also appreciate your comments regarding the self check-in process and early check-in fee, and we will take this into consideration as we continue to review and improve our guest experience. Thank you for staying with us, and we hope to welcome you back again in the future. Best regards, Baits Gerard Assistant Manager

Dear Yun Y. M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciate our location and find our hotel comfortable. It is always a pleasure to welcome back our returning guests. Kind Regards, Donna Nikolova Front Office Manager

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry to read about your experience and the serious concerns you have raised, particularly regarding your personal belongings, cleanliness, and overall comfort of the room. Please accept my sincere apologies, as this is certainly not the standard of service or condition we aim to provide to our guests. We take any report of missing items extremely seriously, and I regret the distress this has caused you. In addition, your comments regarding cleanliness, ventilation, and room maintenance have been shared with our Housekeeping and Maintenance teams for immediate review and corrective action. I also apologise that your interactions with the team and overall experience left you feeling a lack of trust. This is particularly concerning to us, as genuine care and sincerity are at the core of what we strive to deliver. We would greatly appreciate the opportunity to investigate this matter further. Should you be willing, please contact me directly so we can look into your concerns in more detail and work towards an appropriate resolution. Thank you again for your feedback. While we regret that your stay did not meet expectations, we do hope to have the opportunity to restore your confidence in us in the future. Kind regards, Donna Nikolova Front Office Manager

Dear Guest, Thank you for your kind words regarding our location and comfortable beds. We appreciate your feedback about the carpet cleanliness and the sink setup, and we will take your comments into consideration for future improvements. Best regards, Ibis Melbourne Central

Dear KyoungWon, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to know you appreciated our central location and comfortable accommodations. However, we sincerely apologize for the disturbances caused by noise from neighboring rooms and the inconvenience regarding the shower facilities. We also acknowledge your comments about the dining options and will take them into consideration. Your insights are valuable to us as we strive to enhance our guests' experiences. Thank you once again for your input. We wish you all the best and hope to welcome you back in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Kahee, Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our prime location and appreciated the provision of drinking water. It is wonderful to know you had a great experience exploring the area on foot. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Mina, Thank you for taking the time to share your feedback following your stay at ibis Melbourne Central. We’re pleased to hear that you enjoyed our convenient location, smooth check-in experience, and the service provided by our team. We truly appreciate your kind comments, especially as a valued ALL Accor Gold member. However, we sincerely apologise for the unpleasant smell from the shower drain in your room. This is certainly not the standard we strive to provide, and we understand how uncomfortable this must have been. Your feedback has been shared with our maintenance and housekeeping teams for immediate investigation and corrective action to prevent this from recurring. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Management Team ibis Melbourne Central

Dear Boreum, Thank you for your feedback. I apologize for the inconvenience you experienced during check-in and the absence of toiletries in your room. Your comments will be taken into account as we strive to improve our guest services. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Keonchoon, Thank you for your positive feedback regarding our location and facilities. We appreciate your comments on the water pressure issue, which will be taken into consideration. We are pleased that you enjoyed our complimentary water service. Goodbye and best regards, ibis Melbourne Central

Dear Ana, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our cleanliness, breakfast, and friendly staff, as well as our convenient location. We value your comments about the shower and will consider them for future improvements. We hope to welcome you back soon! Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Guest, Thank you for sharing your detailed review. We're pleased to hear that you found the location convenient and that the dining experience at Pretty Boy exceeded your expectations. Your feedback is valuable and will certainly help others considering a stay. We're glad you enjoyed stay with us and welcome you back very soon! Kind Regards Tsang Wah Novotel & Ibis Melbourne Central

Dear Narae, Thank you for your positive feedback regarding our facilities and services. We’re sorry to hear about the inconvenience caused by the Accor system error preventing you from using your points. Please rest assured that we are working closely with Accor to resolve this issue as quickly as possible. We appreciate your understanding and hope to welcome you back soon for an even better experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahaj Khalid Front Office Manager Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi Ju Assistant Manager Ibis Melbourne Central