머큐어 웰컴 멜버른 4성

고객 평점 (ALL 평가) 3.8/5 4,208 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 웰컴 멜버른 - Image 1
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머큐어 웰컴 멜버른 - Image 3
머큐어 웰컴 멜버른 - Image 4
265 Little Bourke Street, 3000 멜버른, 호주

호텔설명

호텔 추가 정보

  • CBD 중심 위치

  • 버크 스트리트 몰, 엠포리움, 멜버른 센트럴이 근처에 있습니다.

  • 빅토리아 주립 도서관은 걸어서 금방 갈 수 있는 거리에 있습니다.

  • 멜버른 크리켓 경기장 및 로드 레이버 아레나에 쉽게 접근 가능

  • 대중 교통 이용이 간편합니다.

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호텔 위치

머큐어 웰컴 멜버른

265 Little Bourke Street
3000 멜버른
호주

GPS:-37.812801, 144.964508

전화
팩스 +61 3 9639 0555

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  4,208 리뷰

TripAdvisor 평가  3.5/5  4,952 리뷰

Central CBD location. Good rate.

트립어드바이저 평점 4.0/5

Aussie Glenn B TripAdvisor 인증 리뷰

I stayed in a standard queen room. As an Accor member I got a pretty good rate. Secure Car parking is about 10 minutes away and is a reasonable $24 per night. The hotel is in Chinatown area. The room was satisfactory but very dark and gloomy. I requested a room with natural light so instead they gave me a very dark room facing a warehouse wall, even with all the lights on it was still dark and gloomy. The staff were friendly.

Well looked after as Accor Member

트립어드바이저 평점 5.0/5

Dean_Cer TripAdvisor 인증 리뷰

Hi all just a quick one here. First stay ever at this Mercure in Melbourne, Victoria, Australia. Parking up Chinatown on Russell st same parking as for the Hyde. $24 a night and only a short stroll down to hotel. There is 5 min parking out front if needed. Room and hotel touch dated but got a room upgrade as platinum to top floor and everything functional. Welcome drinks at Blossoms next door at the Pullman grabbed a pizza no problem. Great staff all round. Very busy hotel. Hi to reception staff Lisa, Julian and Anish. Had a wonderful chat with the chef at Blossoms Mr Edan! Hi to Angie, Sofia and Beth your all legends. You made my welcome drinks and pizza order too easy. Highlight staff member was Ms Karen at breakfast I see why you are supervisor and your attention to detail and looking after Accor members was very very appreciated. Breakfast was good, everything you need pretty much there. Overall I was very well looked after as Platinum and at the right price for a functional space in the heart of Melbourne the Mercure Welcome does the trick

Dear Dean_Cer, Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed your stay, appreciated the room upgrade, and felt well looked after by our team. We’ll be sure to pass on your kind words to Lisa, Julian, Anish, Karen, and the rest of the team. We look forward to welcoming you back soon. Regards, Alex Mihardja Executive Assistant

Lacks Service, care and maintenance

트립어드바이저 평점 1.0/5

Shannon D TripAdvisor 인증 리뷰

I have stayed at this hotel probably 15 - 16 times due to its location. The experience has never been outstanding but you for go the minor details in return for the convenient location. Unfortunately my stay there this year was dismal and will be my last. Their iron ruined a dress shirt I was about to wear. It was unfortunately full of rust and obviously lacking care/ maintenance, yep I know this can happen. However after this occurred I rang the front desk, I was hung up on 6 times ( I assume due to how busy they were) I rang house keeping 4 times, however there was no answer. I then took the iron down stair and lined up for 25 minutes at which point I was told they would get a new iron brought to my room and would have a manager call me to discuss the damage. 20 minutes later I had a knock at the door with staff delivering a wine glass, I explained I need an iron desperately as I am now late for dinner. 5-10 minutes later I received a replacement iron. I was hoping the manager would contact me to arrange to have house keeping clean the shirt and inturn hopefully be able to save it. I was promised on several occasions that a manager would call me. This has never occurred. This incident did occur at a busy time of the year, however due to this I did have to pay a premium to be there. As a customer there I understand that peak periods can increase response times. However as a customer I have still paid for a service and definitely deserve better than the disregard I have received. It's not hard to do the right thing, We never know when something on a trip may go wrong, but when it does you atleast want to stay somewhere that will reach and assist.

Dear shannondN2198QS, Thank you for your detailed feedback. We sincerely apologize for the poor experience you had with the iron, the lack of timely assistance, and the unfulfilled promises from our team. Your comments are taken very seriously and will be reviewed to ensure proper service, care, and maintenance standards are upheld in the future. We regret that your recent stay did not meet expectations. Regards, Alex Mihardja Executive Assistant

filthy room and unhygenic

트립어드바이저 평점 1.0/5

Catina F TripAdvisor 인증 리뷰

Disgusted with my 3 night stay . Checked in to room 0422 and was greeted with a filthy un vacumed dirty carpet . The bathroom shower was full of mould and had a musty smell. the aircon rattled so loudly that is was difficult to sleep. I had to ask reception for towels every morning along with a request t o have bins emptied .The corridor was also dirty and needed a good clean. And had to make up my own bed !Staff were pleasant and the location is the only aspect that was pleasing. I can see from other reviews that management replies just state that they will do better next time but clearly not much changes. For the amount of money paid for 3 nights i expect a decent clean room for health. Do not book this hotel very dirty.

Dear 317cathyf, We sincerely apologize for the condition of your room and the issues you experienced during your stay. Your feedback is taken very seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention. Regards, Alex Mihardja Executive Assistant

Small room

트립어드바이저 평점 3.0/5

gaurav_829 TripAdvisor 인증 리뷰

The Welcome Mercure, located near Chinatown, is a hotel with a high price tag relative to the services and room size offered. 👍 The Positives The location is exceptional. Situated in the heart of the CBD, everything is within easy walking distance. 👎 The Drawbacks • Noise and Size: The hotel is on a very busy street, and noise can be an issue. The rooms are very small, offering limited space for movement. • Housekeeping: Room cleaning is provided only after every three nights, which is surprising and inconvenient. • Service Delays: While fresh towels are available upon request, delivery by staff takes an excessively long time. It is advisable to place requests directly at the reception before leaving the hotel for the day. • Breakfast: The breakfast is decent but limited, operating on a complete self-service model. Guests must even collect their own cutlery, which feels below standard for the price point. • Membership: My Accor membership benefits were not honored during the stay.

Dear gaurav_829, Thank you for taking the time to share such detailed feedback. We’re pleased to hear you enjoyed our central location, and we appreciate your comments regarding noise, room size, housekeeping frequency, service delays, breakfast setup, and your Accor membership experience. Your insights are valuable, and we’ll be reviewing each point with our team to help improve future stays. Thank you again for being constructive with your feedback & apologies for the inconvenience experienced. Regards, Alex Mihardja Executive Assistant

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 3,401 리뷰 9.7/10 위치
  • 4,015 리뷰 4.8/10 객실
  • 2,700 리뷰 7/10 서비스
  • 67 리뷰 6.3/10 인터넷 가격
  • 2,353 리뷰 2.5/10 안락함
  • 1,439 리뷰 5.9/10 청결도
  • 834 리뷰 7.6/10 조식
  • 697 리뷰 2.6/10 편의 시설

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주변에 있는 다른 시설

멜버른 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.