풀만 멜버른 시티 센터 5성

고객 평점 (ALL 평가) 4.3/5 3,481 리뷰

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호텔 위치

풀만 멜버른 시티 센터

195 Swanston Street
3000 멜버른
호주

GPS:-37.812876, 144.96526

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
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고객 리뷰

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자세히 보기

ALL 평가  4.3/5  3,481 리뷰

TripAdvisor 평가  4.0/5  230 리뷰

2023으뜸 시설

Terrible service

트립어드바이저 평점 1.0/5

Shivvy775 가족 - TripAdvisor 인증 리뷰

No free breakfast for Accor members. We were waiting 5 hours to check in and other people that came later were able to check in if you had an Asian background.

Great hotel in the heart of Melbourne

트립어드바이저 평점 4.0/5

906alvaror 비즈니스 - TripAdvisor 인증 리뷰

Overall this is one of the best pullmans I have stayed in Australia. Check in and checkout through the machine was absolutely beautiful and super user friendly! The room was quite comfortable, and the amenities were lovely! Breakfast was quite simple for a continental breakfast at the cost of 25 dollars. Gym was excellent! A fully equipped gym ! Location can be a bit of a controversial point I’d say. I found it to be quite busy the area and to get an uber to and from just added a small layer of stress. Happy to come back to this hotel! Had a great experience overall!

Dear 906alvaror, Thank you for your wonderful feedback. We're thrilled to hear you enjoyed your stay and found our check-in process user-friendly. We're also glad you liked the comfortable room and our fully equipped gym. We appreciate your comments on the breakfast value and location, and we look forward to welcoming you back for another great experience. Best regards, Alex Mihardja Executive Assistant

could be a great experience and hotel

트립어드바이저 평점 3.0/5

jazzrix TripAdvisor 인증 리뷰

The hotel itself is a fantastic place to stay, with a perfect location that you couldn’t ask for more. The bars and restaurants on-site are excellent too. We booked six rooms for five days—four superior rooms and two premium executive rooms—and they were all modern, clean, and very comfortable. The breakfast included in our stay was really good and definitely worth it. Some of our group even used the gym and found it well-equipped. Unfortunately, the check-in and check-out experience was a letdown. The front desk staff seemed unsure and struggled to resolve issues, which really detracted from our overall experience. I would have rated the hotel a 5/5, but this was a significant issue, and we weren’t the only guests facing difficulties during our stay. If you’re looking for a great hotel, this is a solid choice. Just be prepared for potential frustration with the check-in and check-out process. I’d recommend they invest in staff training, as it would greatly enhance the guest experience and improve their ratings.

Dear jazzrix, Thank you for your detailed feedback. We’re delighted to hear you enjoyed our location, modern rooms, and amenities, including the breakfast and gym. However, we sincerely apologize for the challenges you faced during check-in and check-out. Your suggestions regarding staff training are valuable, and we will address this to enhance our guest experience. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Engaging Staff; Limited Dining Options; Upgraded Room improved our stay

트립어드바이저 평점 3.0/5

Peter A TripAdvisor 인증 리뷰

We arrived from an evening flight and Reception advised the hotel was fully booked with only offering L2 with unattractive ground views for our week's stay. No engagement and no concierge. Fortunately the next morning Allen (Duty Manager) acknowledged our long-standing AccorPlus status and relocated us to L10 with attractive views and usual welcome drink offerings. Staff were friendly and helpful during our stay including Eva's (especially Cyndi) and Blossum's dining, although the menus were very limited and not to usual Pullman standard, having to rely on Bar service. Great location and comfortable experience with v.g. lighting. Overall did not match other Pullman global experiences.

Dear 821PeterA, Thank you for your feedback. We’re glad to hear that Allen and our team were able to enhance your stay by relocating you to a room with better views and providing friendly service. However, we apologize for the limited dining options and any shortcomings you experienced compared to our usual standards. Your comments are valuable, and we will work to improve the dining experience. We hope to welcome you back in the near future. Best regards, Alex Mihardja Executive Assistant

Wonderful Melbourne Gem of a hotel

트립어드바이저 평점 5.0/5

Dean_Cer Couples - TripAdvisor 인증 리뷰

After reading mixed reviews on the Pullman any apprehension I had was quickly dispelled upon arriving at reception. Fast professional and extraordinarily friendly service from the most wonderful and knowledgeable front office gentleman called Janer. He beautifully explained and layed out our stay as Accor members with access to Elevate club lounge for evening drinks and morning breakfast. I usually prefer breakfast amongst the common people but having Brekky in the lounge gave me the most amazing early morning experience. Particularly loved the offerings and mango smoothie no end and all topped off with a glass of Tattinger! This is amazing. I can only base my review on my experience and our room which was spectacular! spacious, pristine, incredibly comfortable, well equipped and I have to say I absolutely loved the Bose speaker which we ended up relaxing to some very quiet chill music from our Spotify and a bottle of loyalty wine well into the evening! What a way to start our night. Dinner at Eva’s restaurant our first night was wonderful being a Monday the Blossoms rooftop pizzeria and bar was closed but on our second night we availed ourselves of opulent indulgence in both the Elevate club lounge yet again and then heading up to the Blossoms pizzeria for hand made wood fired pizza and brew house beers surrounded by just the most magnificent Melbourne skyline embracing you. WOW I just fell in love with the Pullman Melbourne Central. I have rebooked another visit in November and can’t wait. Staff were fantastic all round including club lounge staff Bob, Isha, Ralph, Tuan, Phillipine, Nicole and Daniel. Housekeeping Joy who was a true joy to meet and Karon and Allen in reception not to mention Mr Alex guest services. Again a huge shout out to Mr Janer who welcomed us upon arrival and who put up with my whims and questions during our two day stay. Great spot in Melbourne doesn’t get any more central and you can stay without any concerns we had an amazing time! Thank you team Pullman Melbourne Central.

Dear Dear_Cer, Thank you for your incredible feedback! We're thrilled that you had such a memorable experience and enjoyed everything from the lounge access to dinner at Eva’s and Blossom. We’re especially grateful for your kind words about Janer and the rest of the team—they’ll be delighted to hear this. We look forward to welcoming you back in November for another fantastic stay! Best regards, Alex Mihardja Executive Assistant

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,552 리뷰 9.4/10 위치
  • 1,858 리뷰 7.8/10 객실
  • 1,839 리뷰 7/10 서비스
  • 27 리뷰 4.9/10 인터넷 가격
  • 597 리뷰 7.1/10 편의 시설
  • 592 리뷰 7.4/10 청결도
  • 542 리뷰 8.5/10 분위기
  • 428 리뷰 7.6/10 조식

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