Hotel Mercure Marseille Canebière

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,003 أراء

Hotel Mercure Marseille Canebière - Image 1
Hotel Mercure Marseille Canebière - Image 2
Hotel Mercure Marseille Canebière - Image 3
Hotel Mercure Marseille Canebière - Image 4
48 La Canebiere, 13001 Marseille, France

الوصف

خدمات الفندق الإضافية

  • Located in the city center, ideal for a stopover in Marseille

  • A 5-min walk from the Old Port and 10 min from Saint Charles train station

  • A bistronomic restaurant with chef Noël Baudrand

  • Dedicated spaces for seminars and business meetings

  • Green Key certification

الإقامات المتوفرة لدينا

موقع الفندق

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
France

نظام تحديد المواقع العالمي (GPS):43.296986, 5.379321

الهاتف
فاكس +33 4 65 58 56 92

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

LE CAPUCIN

On La Canebière near the Old Port, discover chef Noël Baudrand's refined cuisine using fresh & local products, in a Haussmannian setting blending traditional & modern. https://www.brasserielecapucin.com/

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تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,003 أراء

تقييم TripAdvisor  4.0/5  184 أراء

2024 شهادة تميّز

Deeply disappointing

ملاحظة Tripadvisor 1.0/5

Derek M Friends getaway - تقييم TripAdvisor المعتمد

The hotel looks fine, but I regret booking and staying here. The area immediately around the hotel is run down and feels dodgy, but the real issue is the hotel management. They claim the rooms (windows) are sound proofed. They are not. You can hear street noise from 6am. But the noise internally is just as bad. Those the room fitting are very new, when a room door along our corridor closed, our room door shook. The rooms look well but are impractical. There is very little clothes storage. No presses or drawers. No work desk, so impossible to do any work. Sockets inconveniently located. Reception staff and management are indifferent and we saw no security staff at night, though some reviews claim there is security staff. Too expensive for very poor service. Avoid this hotel.

Dear Sir, We would like to sincerely apologize for the disappointing experience you had during your stay at our hotel. We attach great importance to customer experience and regret that the soundproofing of the rooms did not meet your expectations. We will address this issue with our management team to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the lack of storage space and uncomfortable location of electrical outlets in the room. Your feedback is valuable to us and we will take it into consideration for future improvements. We are sorry to learn about your perception of the area surrounding the hotel and the service provided by our staff regarding your late check-out request. Please note that we have discussed these points in depth and discussed them with you directly. Please be assured that your comments on safety have been taken seriously, and we are strengthening our efforts in these crucial areas. We can assure you that we have an optimum security service with human and technical resources in place. We value your feedback and will work diligently to improve the overall customer experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Mercure Marseille Canebière Vieux-Port

Next to port

ملاحظة Tripadvisor 4.0/5

maria_krasa تقييم TripAdvisor المعتمد

We stayed in this hotel for one night. It has a good location, next to the port. And it's rather noisy but in the night we could sleep well. I liked the idea of a small breakfast for 9 Euro as I dont want to eat too much in the morning. I hope it will come in many hotels soon

Dear madame, thank you for sharing your experience. We are delighted to hear that you appreciated our hotel's location near the port and that you found our breakfast option suitable for your needs. We value your feedback and hope to welcome you back in the future. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

No shower?!?! Otherwise good hotel in great location

ملاحظة Tripadvisor 1.0/5

171DavidS تقييم TripAdvisor المعتمد

The hotel is situated in a bustling area a short walk from the old port. The location is ideal for most of the main attractions, including the port and Le Panier as well as the main shopping streets and plentiful restaurants and café’s. The Capucins Market is situated just behind the hotel and a lot of the local businesses are Moroccan or Turkish which lends a lovely ethnic vide and liveliness to the area day and night (very different to the usual French style, this part of Marseille really feels like a very different country). The hotel building has recently been tastefully restored. Given the bustling and lively surroundings the hotel entrance is kept locked and you will need your key to access. Given the great location and exciting area why am I only giving the hotel a 1 star rating? The reason is simple. In all the years I have been travelling I have never stayed to a hotel room without a shower (even if this was only a shower over a bath). To be honest I still can’t quite believe it, especially as this was the more expensive ‘privilege room’. In what can only be described as style over function the designer decided that a freestanding bath would look nice and presumably be more Instagramable? My morning routine was reduced to the undignified and frankly unpleasant experience of crouching in the bath and trying to wash myself using the hand held hair wash attachment (there is no hook to hang this on as the bath is fully freestanding and the water would, and does, go everywhere). Most unedifying and not something you look forward to. The last thing you want in a very hot country (and Marseille is the hottest city in France) is having to take a bath every morning. There was no mention of the lack of shower on the website (which actually shows a shower so perhaps it is luck of the draw and I was just very unlucky). Aside from the substandard washing arrangements the room was well appointed although not particularly spacious (except for a very long corridor which was quite useful for storing shoes and bags). The air conditioning was reasonably efficient but never seemed to cool the room particularly quickly. The privilege rooms have a coffee machine, very small kettle and a mini bar (standard rooms get a fridge which is probably just as useful). A minor point but I ended up having to obtain a new toilet roll from reception as the roll in our bathroom dwindled to just a few remaining sheets but was never replaced. Breakfast was adequate but not exceptional, the bread always seemed a little stale (this is France so you expect amazing bread not simply okay bread). There’s a decent selection of cold meats and local cheeses along with fresh pineapple and orange. Plenty of jams, cereals, nuts and of course croissants, pain au chocolates and cakes. The hot choices of bacon, sausages, scrambled eggs, beens, mushrooms, tomatoes and even the option to boil your own egg but they never looked that appealing ( I didn’t try them so I can’t really comment).

Dear David S, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the hotel's location and surroundings. We regret to learn of your disappointment with the bathroom facilities in your room. Rest assured, we take your feedback seriously and will address this matter internally. We apologize for any inconvenience this may have caused during your stay. Your comments regarding the room amenities and breakfast have also been duly noted for our continuous improvement. Next time try to ask us for an immediate change of room. Thanks again for the review which perfectly detail our establishment and its particularities. We strive to provide a comfortable and enjoyable experience for all our guests. Should you choose to stay with us again in the future, we will do our best to ensure a more pleasant stay. Thank you again for your review. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

Great option in the heart of Marseille

ملاحظة Tripadvisor 4.0/5

bystreetlight تقييم TripAdvisor المعتمد

We had a great 3 night stay at the Mercure Marseille Canebière - the location is easily accessible from the train station and metro, and has a tram stop right outside. It is also walking distance to Vieux Port and Marseille's attractions. The hotel is very modern and comfortable - rooms are on the smaller side and ours had an awkward layout due to the shape of the building (toilet was in a separate room on the opposite side to the bathroom) but otherwise the rooms are perfect for a short stay. Well insulated so you don't hear much from the street below at night. Buffet breakfast was great, however the restaurant is quite small so best to go early to beat the crowds. Many reviews mention that the hotel is in a 'sketchy' area however we didn't feel unsafe at all or experience any trouble, and besides some rough sleepers and general rubbish/dirt that you'd experience in any big city, I'm not sure what people are complaining about.

Central location, great staff, yet a number of 'buts'

ملاحظة Tripadvisor 4.0/5

vitorbabrazil تقييم TripAdvisor المعتمد

It's about 40min by taxi from the airport for the fortune of 80 euros and still one need to roll suitcases for 2 extra minutes - either that, or the taxi driver didn't want to drop us in front of the hotel... Location is really prime, right at Canebière and with a tram stop just opposite, less than 5min to the old port and with a number of shops and restaurants at walking distance. Amazingly one can't hear a pin drop despite the whole mess outdoors! The area around the hotel is just busy and lively, I never felt any sort of risk any time, and some of the reputation unfortunately has to do with ethnical prejudice. Nevertheless and like everywhere in the world nowadays, watch your belongings and behaviour. The whole staff is most attentive and friendly, they really do their best to accommodate your needs and even acknowledge the problems the hotel does have. They are the only reason why I didn't give the hotel three points only! Strangely no identification or credit card confirmation was needed upon check-in; I may appear to be the most trustworthy person in the world but that's not the case for everyone, and not only for my own safety in the house: IDs of whoever is checking in must be checked, as simple as that. They have different kinds of suites and the corner ones are compact yet functional, with one sitting room adjacent to a bedroom and separated by running door. That's better and more honest than many hotels, which don't even have that and dare to call what they have as a suite! Free space is minimal but it's all manageable in the rooms; however, the bathroom counts as a major design mistake! Despite its instagramability, it deserves zero in practicality and even offers a high risk of injuries for not having a proper shower and forcing the bathing in a slippery narrow bathtub. There are no hangers for towels nor shelves for putting toiletteries or whatever else away. The designer who dared conceive this must have his diploma cancelled! Breakfast is served in the mezzanine and offers delicious breads and jams, local honeys, hot dishes, cheeses and juices. It's all the same every single day and the presentation is not appealing, like the mushrooms looking completely burned. French cuisine is known for its delicacies and it wouldn't cost them much to introduce guests with some of them, changing the menu on a fairly regular basis. Internet works fine and even reaches the corner of the street. And housekeepers should learn to leave the key in the socket: if placed there, there must be a reason! The hotel doesn't offer any parking and unwisely doesn't have partnership with the closest one (Charles de Gaule), to grant us a better deal. It's a five-minute suitcase-rolling down the street. All that said, the feeling is that it costs way more than it should, not being at all a bad choice for your first or revisited time in Marseille.

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