ibis Kuala Lumpur City Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 208

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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malezja

Opis

O hotelu

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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Lokalizacja hotelu

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malezja

Pozycja GPS:3.163079, 101.714573

Telefon
Faks +60 3-2778 3300

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 208

Ocena TripAdvisor  3.8/5  Liczba opinii: 525

Basic but met our needs

Ocena na stronie TripAdvisor 3.0/5

Chrissie W Couples - Opinia zatwierdzona w TripAdvisor

A very busy hotel, quite basic but suited our needs. Rooms are cleaned everyday, must out your service the room light on. A good choice of food for breakfast options. There is a roof top pool but no outdoor space for sun lounges due to cubic space. It was nice to come back and cool off. Near to the twin towers and KLCC park which is beautiful. There is a great street food place/restaurant next door, very friendly staff and fantastic food.

Ms Chrissie, Thank you for sharing your experience at ibis Kuala Lumpur City Centre. We're delighted to hear that our hotel's central location, daily housekeeping, and breakfast offerings met your needs. Our rooftop infinity pool provides a refreshing retreat with stunning city views, and we're glad you enjoyed it. Regarding your feedback on the outdoor space for sun loungers, we acknowledge that our rooftop area is limited due to the building's design. However, we continuously strive to enhance guest experiences and will consider your suggestion for future improvements. We appreciate your kind words about the nearby street food restaurant. Indeed, the area offers a vibrant culinary scene, and we're pleased you had the opportunity to explore it. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay. Vivian Chu Hotel Manager

Housekeeping and room facilities need improvement

Ocena na stronie TripAdvisor 2.0/5

Connector23385635464 Opinia zatwierdzona w TripAdvisor

I stayed at ibis Kuala Lumpur City Centre during the Labour Day holiday. While the location is convenient, I was disappointed to find that the bed sheets in my room had not been changed before my arrival — they were visibly dirty. I informed the front desk, and they responded quickly by sending someone to replace them, which I appreciated. However, cleanliness is a basic expectation and should be ensured before check-in. Another downside was the in-room TV. It’s not a smart TV, the available channels were very limited, and screen casting was not supported. This made the in-room experience quite underwhelming. I hope the hotel can improve both its housekeeping and in-room amenities in the future.

Sir/Mdm Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely apologize for the issues you encountered during your visit, especially concerning the cleanliness of your room and the in-room TV experience. Please be assured that your comments have been taken seriously, and we are addressing the matter with our housekeeping and maintenance teams to ensure this does not happen again in the future. We understand that cleanliness is of utmost importance, and we regret that your room did not meet our usual high standards upon arrival. We are glad to hear that our team was able to respond promptly to resolve the issue, but we agree that this should have been addressed before your check-in. Regarding the in-room TV, we acknowledge that the limited channel options and lack of smart TV functionality can impact the overall guest experience. We are currently exploring ways to enhance the in-room entertainment offerings, including potential upgrades to our TV systems. Your feedback is invaluable to us, and we will work diligently to improve these areas to ensure a more pleasant stay for all our guests. We hope to welcome you back in the future and provide you with an experience that better meets your expectations. Once again, we apologize for the inconvenience caused and appreciate your understanding. Warm regards, Vivian Chu Hotel Manager

Bad house keeping or front desk service!

Ocena na stronie TripAdvisor 3.0/5

Vince L Friends getaway - Opinia zatwierdzona w TripAdvisor

I frequent patronise this property almost every month when I'm in KL. Today was quite upset on the service the hotel provided. (Knowing this property is 4 star and under Accor). My friend spills a packet of water with ice all over the floor and even affect the curtains. So I called the front desk (17 April 8.30pm) and Melissa answered and I told her the situation. She mention she will inform the housekeeping to attend. I waited 15mins and called back, and she mention she informed the housekeeping. I have waited for 45mins and there is still noone here. End up me and my friend clean the mess. We were hoping they help us in cleaning bcos they are sweet stuff and we can only use tissue and water to clean. Quite disappointed in this Accor property and I'm hesitant to come again.

Mr Vince, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. We truly value your loyalty and are very sorry to hear that our response fell short this time. What you described is certainly not the level of service we aim to provide, and we regret the delay and lack of assistance after your call to the front desk. We understand how frustrating this must have been, especially given your history of staying with us regularly. Please rest assured that we are addressing this with our team to ensure such lapses do not happen again. Your experience matters deeply to us, and we hope to have the opportunity to restore your confidence in our service on your next visit. Thank you again for your continued support, and we hope to welcome you back under better circumstances. Warm regards, Vivian Chu Hotel Manager

Awful!

Ocena na stronie TripAdvisor 1.0/5

Anthony P Opinia zatwierdzona w TripAdvisor

We stayed in Room 1301 for a long stay. The room was noisy with neighbours coming and going at all hours of the night 3 or 4 to a room. The shower had a rancid smell for all of our stay, as if a dead rat had atrophied in the drain. We did ask at reception and emailed in advance before our stay twice for a higher level room but was refused . The windows in the room were absolutely filthy with algae covered obstructed views, so we just shut the curtains permanently. We won't be staying again

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

Ocena na stronie TripAdvisor 4.0/5

Catwoman1105 Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed for 3 nights and its our first stay at this hotel. The guests are multi-nationalities so are the staff. Security wise is tip top. Buffet breakfast was delicious. Do note that this hotel only cater buffets for bf, lunch & dinner. No ala carte. There's a minimart just across. I felt the guy at the reception was unhelpful when we request for early check-in as we arrived at 2pm. When requested to check if the room is ready, he refused to check and told us the official check-in time is 3pm and take a walk. Well, we knew that. Too rigid. So we took a walk during the hot midday sun. Deluxe Room was slightly bigger in comparison however, not much storage compartments. No room service as well. Ours is a corner room and has zero view, just construction. Better bring ur own toiletries. Gym has no dumbbell. All in all, i've stayed at better hotels for a 4*.

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 184 Liczba opinii 9.1/10 Lokalizacja
  • 3 238 Liczba opinii 7.1/10 Pokój
  • 2 667 Liczba opinii 6.9/10 Obsługa
  • 157 Liczba opinii 5/10 Internet
  • 1 560 Liczba opinii 7.4/10 Czystość
  • 1 171 Liczba opinii 7.3/10 Śniadanie
  • 654 Liczba opinii 8.5/10 Klimat

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