Dear Stefan S., Thank you for your wonderful feedback. We are delighted to know that you enjoyed our perfect city-centre location, spacious and clean rooms, great breakfast, and pleasant pool facilities. It is especially rewarding to hear that our friendly team made your stay even more enjoyable. We truly appreciate your kind words and are pleased that you found the hotel clean and well maintained throughout. We look forward to welcoming you back to Pullman KLCC for another fantastic stay. Kind regards, Devi.C Guest Experience

Dear Michael Gerbl, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are particularly sorry that your room was not ready upon arrival and that you encountered ants and dirt in the bathroom. This is certainly not the standard of cleanliness and readiness we aim to provide, and we will share your comments with our Housekeeping and Front Office teams for immediate attention. We also understand your concerns regarding the noise in the lobby and during breakfast. We appreciate how disruptive excessive noise can be, especially when you are looking for a comfortable and relaxing stay, and we will review these concerns with the relevant teams. Thank you for bringing these matters to our attention. Your feedback is important in helping us identify areas for improvement, and we hope to have the opportunity to provide you with a much better experience on your next visit. Kind regards, Devi.C Guest Experience

Dear Ojan Assadian, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, warm reception, and top-notch service. We sincerely apologize for the inconvenience you experienced with your Austrian American Express card. We understand how frustrating this can be, particularly during check-in or payment. We appreciate you bringing this to our attention and will share your feedback with the relevant team for review to help improve the payment experience for our international guests. Thank you again for choosing Pullman KLCC. We hope to have the pleasure of welcoming you back and providing you with an even smoother experience next time. Kind regards, Devi.C Guest Experience

Dear Thomas I., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your stay and appreciated our central location in Kuala Lumpur. It is also wonderful to hear your kind recognition of the efficient check-in experience at the Club Lounge and the consistently excellent room service. We are especially grateful for your detailed mention of Isa at Sedap Restaurant. His warm interaction with guests and attentive service truly reflect the hospitality we strive to deliver, and we will be sure to share your compliments with him and the team. However, we appreciate your constructive comments regarding service in the Club Lounge. Your feedback is valuable and has been shared with the relevant team for further coaching and improvement, particularly in maintaining consistent service standards across all interactions. Thank you once again for your continued support. We look forward to welcoming you back for an even better experience in the future. Kind regards, Devi.C Guest Experience

Dear Michael W., Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our central location, clean rooms, breakfast, and friendly team. Regarding the air conditioning, we regret any discomfort caused. However, we have no record of being informed about this issue during your stay. We always encourage our guests to let us know of any concerns while in-house so we can address them immediately. This concern has been highlighted to our Engineering team to be looked into. We hope to have the opportunity to welcome you back and provide an even more comfortable experience in the future. Kind regards, Devi.C Guest Experience

Dear Thomas E., Thank you for sharing your kind feedback with us. We are delighted to know that you enjoyed our convenient location and experienced excellent service during your stay. Your encouraging words mean a lot to our team, and it is always rewarding to know that our efforts helped make your visit enjoyable. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Devi.C Guest Experience

Dear Elmar K., Thank you for taking the time to share such detailed feedback. While we are glad that our central location was convenient for your visit to Kuala Lumpur, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We apologize for the check-in experience after your long journey. Clear, calm, and welcoming service is important, and we regret that the delivery of information felt overwhelming. Your comments regarding the lack of a welcome drink, the bread selection, and the speed at which information and invoice details were handled have been noted, and we will address these points with our team to ensure better hospitality and clarity. We are pleased to hear that Isa made a positive impression and brightened your mornings. We will be sure to share your kind words with him. Nonetheless, we will reinforce training with our Level 4 Club team to ensure consistency in service for all guests. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide a far more comfortable and polished experience. Kind regards, Devi.C Guest experience

Dear Volker K., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, friendly team, and breakfast offerings. Your feedback is much appreciated, and we look forward to welcoming you back soon. Kind regards, Devi.C Guest Experience

Dear Holger D., Thank you for your valuable feedback. We are delighted to know you enjoyed many aspects of your stay with us. However, we sincerely regret the inconvenience caused by the noise from the central air conditioning system and the proximity to the elevators. Please rest assured that your comments have been shared with our engineering and operations team for immediate review to minimize any disturbance for our guests. We appreciate your understanding and hope to welcome you back for a much more restful stay at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear Susanne H. C., Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We are delighted to know you appreciated our prime location, friendly service, and the spacious, clean rooms. We sincerely apologize for the shortcomings you experienced, particularly with the mattress comfort, the breakfast quality, and the wait times at reception. Your comments regarding the cheese, fried eggs, and fruit have been shared with our culinary team to ensure immediate improvements, with greater focus on freshness and quality over quantity. We also take note of your feedback on the mattress comfort and pool temperature, and we will review ways to enhance these aspects for a better guest experience. Regarding the wait times at reception, we regret the inconvenience and are working on improvements to reduce delays We truly value your observations, as they help us to improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind regards, Devi.C Geust Experience

Dear Reyhan K., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regards with your breakfast experience as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences.. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

Dear Sybille H., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to the age of the accommodation as it will help us to continually improve our guests experience. We have several on going upgrading projects to enhance our guests\' experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

Dear Robert W., Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city! Kind regards, Devi.C Guest Experience

Dear Alexandra B., Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC. It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your nearest visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

Dear Andreas F., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to the bathroom and wardrobe doors as it will help us to continually improve our guests experience. Your feedback has been highlighted to the maintenance team for prompt action. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

Dear Richard R., In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our rooms will be shared with the respective team, and we will determine how to best move forward in this area. We have channeled your feedback to the front office team in regard to your arrival experience for prompt action. Your feedback is much appreciated, and we look forward to getting even better for our future guests at Pulman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear Edith B., Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences. We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon. Kind regards, Devi.C Guest Experience