I stayed with family for one night but the experience is long term. I enjoyed the stay. Very recommended to stay without driving. Problem is parking area is limited and Malioboro street is always crowd. Other than that I will stay again with Novotel Suites.

So disappointed with the check-in process from the front desk team because the room was not available yet. Plus inconvenience & unhelpful from the frontline team - difficulty to get a car-parking space and to access to the hotel lobby because they allowed a driver to park the car literally in front of the lobby on the opposite direction which blocks other guests to drive in and out and at that time after check-out; I was in a hurry to get to the airport and almost late because of the waiting. But two-thumbs up for the food and beverages team (during breakfast).

Bad services event the duty manager already now that we are member platinum accor, they keep say already do the best but they only upgrade me 1 room from 2 room that i booked, welcome drink only give once and don't have executive lounge , they give me 2 room with smoking room only treat with ozone but the smoke smell is still have and the sliding door is jammed and the staff is no polite serve us with no choice they dont treat me well as platinum member , i am so dissappointed when i inly request late check out until 2-3 Pm , duty manager keep call me check out at 12:30pm , i've never treat like this, they don't want know about my parents need bed for take a rest before we go back to Semarang by car and my 2 childreen is still have online class. The duty manager keep call me to move into 1 room , i can't imagine how can they treat platinum member like that???? We pay expensive for the member fee !!!! Please treat us well!!! For you now the room have many mosquito and the pillow smell bad , no pillow cover protection , there is smell somebody sweat smell no good, and the towell smell no good and can not absorb water hotel changed the brand of the towell from accor standard dan the pillow too !!!! They think they still have many customer from goverment project and keep arrogant. And goverment project give their employee for free so nobody complain , but we are platinum member pay the cost for membership, please consider and apreaciate platinum member !!!!

Hotel located at the heart of Malioboro which is very great, however, we were not aware that there will be a road closure on that particular night and we had trouble trying to go back to hotel after eating out for dinner. The Hotel should informed us about this and provide us with map of alternate route in advance. Overall this hotel is really great, brand new, very clean, I like the little pantry with microwave in the hotel, with current covid situation, I can re-heat food before consuming it.

Usually accor always send confirmation email for me about my booking and if I have a special request or not and it's rare for me not to get one. I did get a WhatsApp text message and asked about my reservation in the morning. They have a special desk for special accor membership, which is not available in every accor hotel. We arrived around 1 pm but the room is not ready and we went out to grab some lunch and around 2 pm we returned and the room is not ready yet. They surprised us by upgrading our room, which is really great things from them. The minus thing that we found when we entered the room, there were an open vanity kit on the carpet, probably from previous guest and the cleaner might miss it. It's located next to malioboro mall and I could give 5 stars for the location. It's really close with center of the crowd (malioboro street) but for sure you could a quite and a nice rest in here. Variety of breakfast was less than what I expected in a suite hotel.