The Phoenix Hotel Yogyakarta - MGallery Collection

Pesan informasi

The Phoenix Hotel Yogyakarta - MGallery Collection bintang 5

Catatan tamu Avis (Peringkat ALL) 4.1/5 23 ulasan

Hotel yang disetujui ALLSAFE

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Keistimewaan hotel

  • Lokasi unggulan di pusat kota, dekat Tugu dan Malioboro, kawasan perbelanjaan ikonis.

  • Kamar dengan balkon menghadap ke kolam renang memukau.

  • Aktivitas budaya gratis, seperti Kelas Jamu, Yoga, dan Tur Hotel.

  • Koneksi WiFi gratis tanpa batas.

  • Momen check-in unik dengan minuman sambutan dan camilan lokal tradisional.

Lokasi hotel

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9

  • Dengan pesawat

    YOGYAKARTA INTL AIRPORT Pada 15km / 9,32 mil - Antar Jemput bayar

  • Dengan kereta

    TUGU STATION Pada 1km / 0,62 mil

GPS:-7.782697, 110.368393

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat


Terletak di samping kolam renang di halaman udara terbuka: tersedia masakan Indonesia, China, dan Eropa.

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Peringkat ALL  4.1/5  23 ulasan

Peringkat TripAdvisor  4.5/5  4.226 ulasan

Lovely vintage hotel in central Jogja

Catatan Tripadvisor 5.0/5

G-Veldhuizen Ulasan TripAdvisor tersertifikasi

Great old hotel in a well preserved heritage building in central Jogja, close to main railway station and Malioboro. Great staff, good restaurant and facilities. It's worth paying extra for pool view room, they are located in quite back side of hotel away from busy Sudirman road. Nice gym available. Rooms ,and especially bathrooms are starting to feel a bit dated, bit decor is very charming still.

Dear G-Veldhuizen, Thank you very much for sharing your experience during your stay at The Phoenix Hotel Yogyakarta. It is a pleasure to read your excellent review of our hotel and that you enjoyed your time with us. We also thank you for highlighting our facilities, style, and location. Your kind review has truly boosted the spirit of the entire team here and indeed it is what travelers are looking for in the right place to stay. Thank you for helping us. We surely look forward to welcoming you back in the near future for more memorable experiences. Sincerely, Suhardi Assistant Front Office Manager

Very Old buildings, needs to ensure the Hygiene in the covid time

Catatan Tripadvisor 3.0/5

supinaryo Ulasan TripAdvisor tersertifikasi

Phoenix is nicely located in Jogya City, however one point must be aware that this hotel is a very old building/properties, and more importantly the receptionist staff needs to understand that in the hotel business (hospitality), the words "cannot, can't do" is a very deal maker, so try to avoid these words when serving customers. I just kindly ask can I have someone wash my car after a long drive from Jakarta, finally I managed to get it done and arranged by myself.

Dear Mr. Supinaryo, We very much appreciate the time you have taken to share your experience following your stay at The Phoenix Hotel Yogyakarta. We are glad that you found the hotel is in a beautiful location in the city. Yet we are very sorry that your experience related to customer services offered by receptionist staff did not meet your desires. We did our best to provide the solution of car wash services by the local people surrounding it although it might not fully comply with your expectation. We hope that there will be another opportunity to serve you better in the next future. Thank you very much. Best Regards, Suhardi Assistant Front Office Manager


Catatan Tripadvisor 4.0/5

fyan1821 Ulasan TripAdvisor tersertifikasi

Book 2 rooms for 2 nights for room no 155 AC can't adjust to cold temperature also there is any puddle in the room. And slow respond to take solve our problem. Breakfast doesn't have much variety for 5 stars hotel.

Dear fyan1821, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. We are sorry to learn that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We understand how disappointed you were with the room assignment. We appreciate your highlight on breakfast variety, your feedback has been shared with our team for improvement and encouragement to keep our service and facilities better. Thank you for helping us. We hope that there will be another opportunity to serve you better in the next future. Sincerely, Suhardi Assistant Front Office Manager

ok but some things could be improved.

Catatan Tripadvisor 3.0/5

JakaIndrawan Bisnis - Ulasan TripAdvisor tersertifikasi

if the hotel is a 4 star or lower maybe I would have given a higher rating but since this is a 5 star then I give a rating between average - good. Several things i like about the hotel: 1. strategic location with easy access, not far from Jalan Malioboro and the train station. 2. Beautiful buildings relics of the past. There are courtyards and ethnic ornaments. 3. The facilities are good, love the beautiful and relaxing pool area. The fitness room is sufficient with quite a variety of equipment. 4. The staff is polite and hospitable. 5. Breakfast tastes good with lots of variety. Several things to improve: 1. checkin went smoothly but for priority members there should be a special area for the checkin or at least not (standing) in queue. For example, in some 5-star Accor hotels, they have a priority checkin area or at least there is a dedicated priority checkin desk with seating. 2. I like the fact that some rooms have a balcony with a view to the pool but the deluxe type rooms don't look like you are in a 5 star hotel room. The suite room is spacious but can be designed to make it more attractive. The tv needs to be updated, it is too small and the tv program is not satisfactory. The wifi is not good. Moreover I think slippers in the deluxe room is cuter than in the suite room. 3. Suddenly a group of hotel guests came to make the Gym too crowded, the attendant should have controlled the number that came in because we were still in a pandemic situation, especially many who came not wearing masks. 4. I saw people who had finished the gym immediately went swimming without showering first and many were swimming using t-shirts that were not meant for swimming, in my opinion this was unhygienic and many dive (jumped) into the pool even though the prohibition is clearly written yet the staff were indifferent to this. 5. it's a good idea to increase your security by maybe adding a gate in the corridor leading to the guest rooms that can only be accessed using the key card. Regarding the benefits of (platinum) accor members: no complimentary minibar (mgallery should have this), however they did upgrade me to a suite on the second day, quite a hassle to pack my things. Late checkout granted until 5pm. The welcome amenities on the first day were poor, only a plate of fruit with a few unappealing choices, but they make it up on the second day, where I was given a plate of cake and few samples of bakpia (which I ended up buying more)

Dear Mr. JakaIndrawan We really appreciate the time you have taken to share your staying experience with us. We are beyond glad to find that you enjoyed our hotel’s location, building, facilities, breakfast, and staff services. It also becomes our interest to read your feedback on the check-in process, room setting and facilities, wifi, fitness center, security level, and the benefits of loyalty members. On behalf of the Phoenix Hotel Yogyakarta, we would like to apologize for some points that we are unable to provide and in which they did not meet your expectations. We do take all the points you have shared as our concern and our improvement. Please rest assured that we have shared your comments with the team where action plans have been put in place to address your remarks. We also ensure our standards are being met and all our guests' experience is flawless. We hope to have the opportunity to welcome you back with a much better experience. Best Regards, Suhardi Assistant Front Office Manager

4 points out of generosity, but many declining aspects

Catatan Tripadvisor 4.0/5

yudytjahjono Ulasan TripAdvisor tersertifikasi

I am giving 4 points out of generosity even though The Phoenix’s hotel service this time was significantly declined. I am a repeater guest, stayed at this hotel for about 3 times since 2018. The only things which I found unforgettable and heart-warming was the double upgrade (from deluxe to executive room) for my parents and one-step upgrade for me (from deluxe-to-deluxe pool view). As an Accor Plus-Platinum member, I felt recognized. I enjoyed the room ambience. But, for staying again at this hotel, especially with my family who want to enjoy the Yogyakarta’s elegant and calm ambience, i must reconsider carefully. This hotel is intended for business purpose. The “M-Gallery” brand just showed about the hotel’s heritage building value, not the service attitude. For grading this hotel as a 5-star hotel, it is too excessive. The staffs should be trained properly. several aspects should be considered carefully: 1. The breakfast was extremely overcrowded. There are many events, and the regular guests did not feel the “boutique-hotel” ambience. No seat distancing, no seat limit, everything was in a messy situation. Very dangerous. The hotel just mixed up the regular guest with event-guest. I even saw a pregnant lady (foreign tourist) standing while waiting for some eggs, due to very limited staffs and very long cooking time. My parents felt somehow uncomfortable due to overcrowded and disarranged breakfast situation. 2. the breakfast choice during my recent stay was very limited. I could not find the traditional herbal medicine “Jamu” corner, fresh juice corner, and very limited amount of Bacon.But their noodle soup was very fresh and delicious. A must-try food during the breakfast. 3.Very limited Room-service menu. I could not find any room-service menu books or any barcode in my room. I asked about some desserts and starters, but everything was unavailable. At the end, i just borrowed some bowl and utensils. 4. Impolite room-service attendant. On 29 nov 2021, I have ordered French fries (in-room dining), but i must go to the receptionist (away from room). The room-service attendant asked impolitely via telephone: “We have knocked several times, but why you did not open the door?”. I found this question was very insulting and spoken without deep thinking. The 5-star hotel service attendant should have the BASIC idea, how to reach me through consulting the receptionist about my whereabout (or even my handphone number).

Dear yudytjahjono, We appreciate the time you have taken to share your detailed comment and experience following your stay at The Phoenix Hotel Yogyakarta. First of all, we want to thank you for being our loyal customer for years. We are glad that you were pleased with our recognition of you and your family as our Platinum member. However, it is truly disappointing to learn that you had an unpleasant impression of us and that we failed to meet your expectation in the area that you had mentioned. We are sorry that your last stay experience was not the best one for you. Please allow us to express our sincerest apologies for the disappointment. We understand how disappointed you were with the breakfast situation, menu selection, room service availability, and our attendant services. Please rest assured that we have shared your comments with our team and taken action plans to address your remarks. We also have ensured the standards of our services so that our guest's experiences are flawless. We wish to have another opportunity to serve you much better in The Phoenix Hotel Yogyakarta. Sincerely, Suhardi Assistant Front Office Manager

Historical hotel since 1918.

Catatan Tripadvisor 5.0/5

Kelvinlim7021 Bisnis - Ulasan TripAdvisor tersertifikasi

Very good service. Room is clean. Value of money. Location is very good and in the heart of the city and easy to find transportation. Many cafes around. Have a very good sleep. Have a room upgrade as Platinum member.

Dear Kelvinlim7021, We really appreciate the time you have taken to share your experience stay with us. We are excited to read that you enjoyed the service, cleanliness and the location of the hotel also the room upgrade. It was our pleasure to read your kind words as it is our goals to always create the best place to stay with positive atmosphere and excellence service. Thank you for being a loyal member of Accor hotels , we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Best Regards, Suhardi Asst. Front Office Manager

I prefer modern vs traditional hotel, but really great location

Catatan Tripadvisor 3.0/5

gladys_putri88 Ulasan TripAdvisor tersertifikasi

It's one of not really pleasant stay, coz there's lots of events happened that weekend so make the hotel so crowded and my room not yet ready when I checked-in so I must waited also I cannot used the swimming pool because of the event, and my expectation after stay at M Gallery solo with spacious room this one is very small room, the shower not function so well too like not maintained well, and there's some ants in the desk. But the locations is good very near to some famous tourist spot in Yogya. So if you life traditional hotel this one is for you just make sure there's any event when you stay.

Dear gladys_putri88, Thank you for choosing The Phoenix Hotel and we do apologize for the inconvenience happened during your stay at the hotel. In our hotel, we have several room types such as Superior Heritage as the standard room with room size 25 m², Deluxe Legacy and Deluxe Pool View both 35 m², Phoenix Executive 46 m² last one is Legendary Suite the biggest room with size 60 m². All of the room here are maintained regularly. However we have taken note of your comments regarding the lapse of services. We do really appreciate it and will work to fix what lack from our service. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Best Regards, Suhardi Asst. Front Office Manager

Great for an overnight stay

Catatan Tripadvisor 5.0/5

Seaside276576 Ulasan TripAdvisor tersertifikasi

Wonderful trip back to one of my favorite hotels in this troubling time. Still a majestic hotel very safe for COVID. Limited food options but that there were delicious. Very nice check and check out experience.

Dear Seaside276576, Thank you very much for sharing your experience during your stay at The Phoenix Hotel. It is wonderful to read your review about our protocols during Covid-19 outbreak, the food and the check in also check out process. We are happy to know that everything that we provide truly lived up to your expectations. We surely look forward to welcome you back in the near future for more exceptional experience. Best Regards, Suhardi Assistant Front Office Manager

Visit heritage grandmother house

Catatan Tripadvisor 4.0/5

3MTour Bisnis - Ulasan TripAdvisor tersertifikasi

From door step entrance till backyard ... feel like 100 years ago .. ambience ... atmosphere... spiril ... soul ... really grandmother touch ...cultural javaneese tradition may find at every single detail ...

Dear 3MTour, Thank you very much for your kind feedback to us which means a lot to us. We are happy that you have enjoyed your stay at our heritage hotel, The Phoenix Hotel Yogyakarta. Once again, thank you and we definitely look forward to welcome you back very soon. Atur kinurmatan kulo, Francisca imas Soraya Room Division Manager

nice experience

Catatan Tripadvisor 5.0/5

Eva2601 Ulasan TripAdvisor tersertifikasi

(+) The hotel staffs were very friendly and excellent service. I really love the ambience of the hotel and it was very clean, and they ask us about the rapid test also. (-) still need improve on the menu and taste of the food

Dear Eva2601, What a pleasant feedback you gave to us! Thank you very much for your lovely words towards our service, the ambience and the cleanliness. We are very glad to hear that you have enjoyed your stay all throughout the hotel. We are ALL Safe certified, it means the hotel is safe to visit during Covid-19 outbreak because the safety protocols are implemented. One of it is asking the health declaration or rapid test result of the guest. More, thank you for your comment on our food, we will pass it to the Food and Beverage team to improve a better performance in the future. We hope to get the opportunity to welcome you back in your next visit. Atur kinurmatan kulo, Francisca Imas Soraya Room Division Manager

Old Hotel but Maintenance still good

Catatan tamu Avis 4.0/5

R S. Bisnis - Ulasan terverifikasi ALL

Resepsionis nya sangat ramah dan helpfull terutama mba” yg masih muda. Hotel ini dekat sekali dgn Tugu 0 kilometers yogyakarta. Dekat dengan Bank dan bisa berjalan kaki ke malioboro sekitar 15-20 menit tergantung cara anda berjalan.

Kualitas pelayanan menurun jauh

Catatan tamu Avis 2.0/5

Hary A. Bisnis - Ulasan terverifikasi ALL

Tidak ada masker di setiap kamar, ketika saya tanyakan, masker hanya ada di kamar tertentu (di atas standard room) . Seolah2, standars room dikesampingkan, padahal protokoler kesehatan tidak memandang jenis kamar. Kualitas pelayana resto pada saat breakfast juga menurun jauh. Dulu sebelum pandemi, ketika tamu naru datang ke resto selalu ditanyakan, "mau minum apa bpk/ibu? " sekarang saya tidak melihat itu lagi. Berbagai macam jenis keju dan makanan kecil lainnya tepat berada di depan kitchen/pintu masuk yg biasanya banyak, sekarang hilang sama sekali. Yg paling parah adalah ketika sudah booking breakfast takeaway jam 05.00,betapa terkejutnya saya, dalam penyajiannya, kotak makanan tanpa alas/tisu/tatakan makanan, isinya 2 croissant, 1 jus botol dan strawberry jam yg dimasukkan plastik bening secara tidak professional, penyajiannya tidak lebih baik drpd membeli jajanan pasar di kaki lima. Masih banyak lagi keluh kesah saya yg tidak bisa dijelaskan kecuali lewat telepon

Dear Bapak Hary A. Yang Terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Sementara saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari umpan balik seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini. Hormat Saya, Suhardi Assistant Front Office Manager

Lokasi strategis

Catatan tamu Avis 4.0/5

Rusdan D. Keluarga - Ulasan terverifikasi ALL

Tempat nyaman secara keseluruhan,mulai dari lobby,kolam renang,restoran,kamar tidur. Cuma mungkin untuk akses ke kamarnya yg agak kurang enak

Pelayanan memuaskan

Catatan tamu Avis 4.5/5

Gideon Bisnis - Ulasan terverifikasi ALL

Proses cek in dan cek out cepat, semua staf sangat ramah, sarapan juga variatif

Bapak GGSP yang terhormat, Terima kasih banyak atas waktu yang telah Anda luangkan untuk menulis review yang baik mengenai proses registrasi kami pada saat check in, pelayanan staff dan variasi makanan yang kami sajikan. Kami sangat menghargai semua tamu yang telah memilih The Phoenix Hotel Yogyakarta sebagai tempat menginap selama berkunjung di Yogyakarta dan merupakan suatu kebahagiaan bagi kami untuk membaca review dari Anda. Review ini pastinya akan memberikan semangat bagi staff kami untuk tetap mempertahankan pelayanan yang maksimal terhadap setiap tamu yang menginap. Kami tunggu kedatangannya kembali di The Phoenix Hotel Yogyakarta. Atur kinurmatan kulo, Front Office Manager

It Was Okay

Catatan tamu Avis 3.5/5

Anonim Keluarga - Ulasan terverifikasi ALL

Datang di atas jam 2 tapi belum bisa check in, saat check in dan mau mandi ternyata air di kamar mandi kotor sekali warnanya kehitaman krn lumpur. Staf Hotel bertindak cepat dan memindahkan kami ke kamar baru. Ternyata di kamar baru airnya pun agak kotor tapi kami memutuskan menguras sendiri karena sudah capek pindah2 lagi. Malamnya ternyata AC di kamar tidak berfungsi dengan baik. Not a really pleasant stay but we tried to understand mungkin krn sempat lama tidak ditinggali. Semoga bisa diperbaiki untuk ke depannya.

Ibu VN yang terhormat, Terima kasih atas waktu yang Anda luangkan untuk menceritakan pengalaman menginap di The Phoenix Hotel. Kepuasan tamu sepenuhnya adalah tanggung jawab kami. Kami sangat menyesal belum dapat memberikan pelayanan yang terbaik pada saat Anda tinggal bersama kami terkait AC dan masalah air dikamar. Komentar Anda telah kami sampaikan kepada departemen terkait untuk peninjauan lebih lanjut. Besar harapan kami hal tersebut tidak akan terjadi kembali dikemudian hari dan kami sangat berharap dapat menyambut Anda kembali di Phoenix Hotel Yogyakarta dengan pelayanan yang lebih baik. Atur kinurmatan kulo, Front Office Manager

Highly Consistence

Catatan Tripadvisor 5.0/5

simonhoedoyo Bisnis - Ulasan TripAdvisor tersertifikasi

Have several stays before, the accomodation quality is very well maintained and the service is not decreasing even during pandemi. Yes they don't offer any buffet breakfast, but the ala carte definitely above expectation. Their room upgrading service event getting more personalized, they will surely note your preference. Good job team

Dear simonhoedoyo, Thank you for staying at The Phoenix Hotel Yogyakarta. We are delighted to read your positive words mentioning the service, the breakfast and it is our pleasure to know that you very much enjoy the room that we prepare. For your information, during Covid-19 we serve buffet breakfast sometimes and don't worry because we still able to send it to the room if requested, For having breakfast at the buffet, guest must follow the health protocols and also our staff ready to serve your food in each food stall. It is our hope to be able to welcome you back whenever your travel brings you again to Yogyakarta. Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager

Phoenix Hotel M Gallery

Catatan Tripadvisor 3.0/5

HoseaGoen Ulasan TripAdvisor tersertifikasi

A hotel that does not deserve mgallery title. Historical yet not well maintained, dust everywhere, super small sink, low quality pillow, dirty bathroom. Fortunately, it was cheap (500,000 rupiah per night), otherwise it should be a 3 star hotel.

Dear HoseaGoen, Thank you for your feedback related to your stay at The Phoenix Hotel. We have taken note of your comments regarding the cleanliness and the bathroom issues. While about the room, we do a maintenance regularly to keep the beauty of this heritage building. We would like to express our sincere apologies as it is not meet your satisfaction. Your comment has been shared to the related department to give better performance in the future. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta. Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager

Lokasi strategis

Catatan tamu Avis 4.0/5

Anonim Bisnis - Ulasan terverifikasi ALL

Menyenangkan. Dapat kamar dpn kolam renang. Hanya pelayanan restaurant yg kurang, krn saat ramai tdk tercover dng pelayan yg hanya beberapa org.

Ibu EI S.S., MM yang terhormat, Kami ucapkan terima kasih telah memilih The Phoenix Hotel sebagai tempat Anda menginap selama berkunjung di Yogyakarta. Sungguh berita baik bahwa lokasi hotel yang strategis dan kamar yang kami siapkan membuat Anda merasa nyaman selama tinggal bersama kami. Namun kami mohon maaf apabila kami belum sepenuhnya mencapai kepuasan Anda terkait dengan pengalaman Anda di restoran kami. Selama pandemi, kami mengikuti standar yang sudah di atur. Jumlah karyawan terbatas untuk mengurangi kontak fisik antara staff kami dengan tamu. Kami mohon maaf bila hal tersebut kurang berkenan untuk Anda. Tentunya kami sangat berharap untuk dapat menyambut kedatangan Anda selanjutnya Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager,

Sangat Menyenangkan

Catatan tamu Avis 4.5/5

Yt Keluarga - Ulasan terverifikasi ALL

Fasilitas hotel lengkap, saya sangat menyukai desain dan suasana kolonial yang diusung oleh The Phoenix Hotel. Pelayanannya juga cepat dan ramah, selama menginap semua berjalan dengan lancar.

Ibu NT yang terhormat, Sungguh berita baik mengetahui bahwa Anda mendapatkan pengalaman menginap yang menyenangkan. Terlebih mengetahui Anda menikmati keunikan bangunan kami serta pelayanan yang kami berikan selama Anda tinggal bersama kami. Umpan balik Anda mengenai Wifi dan variasi makanan sudah kami bagikan kepada departemen terkait supaya kami mampu meningkatkan kinerja kami di masa mendatang. Besar harapan kami untuk dapat menyambut kedatangan Anda kembali tentunya dengan pengalaman menginap yang lebih luar biasa. Atur kinurmatan kulo, Front Office Manager

Menginap kedua kali tidak sesuai ekspektasi

Catatan tamu Avis 2.5/5

Fh K. Keluarga - Ulasan terverifikasi ALL

Pertama menginap 2-3 tahun yang lalu, ketika menemani anak ujian di UGM dapat dua kamar dgn connection door, namun karena keterima di Unpad, maka selama itu, hotel ini selalu menjadi bahan pembicaraan kita sekeluarga untuk kembali lagi : tentang atmosfer jawanese, breakfast yang full variety of Indonesa kuliner, kamar yang rapi kecil namun comfort, lokasi yg strategis, hingga karyawan yg ramah. Kemarin semua kebalikan yg terjadi mulai dari kamar yg ready jam 18, pas check in tidak di terapkan protokol covid jaga jarak, ngantri check in tidak beraturan shg yg datang duluan malah tidak di layani, breakfast kurang variasi, kamar yang kelihatan tidak terawat, hingga lift yang macet. Please di improve.

Bapak HK yang terhormat, Kami senang bahwa pengalaman menginap Anda sebelumnya membuat Anda kembali menginap di The Phoenix Hotel. Namun kami pun merasa sedih mengetahui bahwa pengalaman menginap Anda kali ini belum mencapai harapan Anda. Di The Phoenix Hotel, kami sudah terverifikasi sebagai tempat yang aman dengan penerapan protokol kesehatan sesuai standar dari Accor. Penerapan protokol kami lakukan dan untuk tamu sudah kami berikan pengingat di lobby dan di area hotel. Kami sangat berterima kasih kepada tamu kami yang sudah membantu kami untuk mematuhi dan menjalankan protokol kesehatan yang ada. Mengenai kamar, kami mohon maaf apabila kami membuat Anda menunggu lama pada saat check in. Kamar yang Anda tempati tentunya selalu kami cek kembali demi keamanan dan kenyamanan Anda selama menginap di masa pandemi seperti saat ini. Mohon maaf hal tersebut belum berkenan untuk Anda. Untuk masukan Anda mengenai variasi sarapan, lift dan kamar sudah kami sampaikan kepada departemen yang terkait supaya kami dapat terus meningkatkan pelayanan kami di masa mendatang. Sungguh kami sangat berharap untuk dapat menyambut kedatangan Anda selanjutnya tentunya dengan pengalaman yang lebih baik. Atur kinurmatan kulo, Front Office Manager

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