Not the fault of Accor Hotels but a complete waste of money as I could not cancel my room. Was warned by Eurostar not to travel from Gare du Nord on Sunday so I did not travel to Paris for my conference as planned

The hotel is located in the centre of the bustling Pigalle district, with easy access to many Metro stations and also very close to famous show clubs and restaurants , as the Moulin Rouge and the Chat Noir. The personal are very friendly and helpful. The rooms are very good furnished, with excellent beds but the shower cabins are not so good designed (with no proper protection to avoid the water to spread out to the toilets floor. I got the room 34 what have a nice view to the Place Pigalle. It's opposite to the side with view to Sacre Cour Church but, as an advantage, there has a very nice balcony good to smokers and people who like fresh air for their stay.

Room should have been ready for checkin at 12pm, but was not available still over 1 hour later, when we left the hotel without having checked-in, although every 10 minutes we were reassured the room would be available in the next minutes. This was very frustrating. The problem is: you policy is check-in 12pm, checkout 12pm. There is no time in between for the cleaning staff if the previous guest checks out at 12 and the next guest wants to checkin at the same time. You should have at least 1 hour in between. We were not the only guests waiting for the room, there were many others too. In that case the cleaning staff should be working faster. Why do they need 1,5 hours to clean a room? Maybe you didn't have enough cleaning staff?

The hotel is located in a very traditional area ,near le Sacré Coeur but also surrounded by night-clubs and sex shops No problems with noise or other disturbing facts. Nice people and very attencious.K

By far my worst experience of Mercure, and I am a Les Accors Club member. Abel on Reception shouted at myself and my partner twice. The first occasion was when he tried to demand I pay a second deposit even when I showed him email proof that I had already paid for the room itself and a deposit that was nearly as much as what I had paid for the room (280 euros). He refused to accept I had already paid one and kept saying it was a deposit and so did not see the issue. Once I got to the room, I saw there was no mini bar so I have no idea why he wanted me to pay a further deposit of 50 euros. The second time was when he refused to give an extra milk carton for tea in our room. Bearing in mind I had paid for a superior room, our tea making facilities consisted of one normal tea bag, 3 fruit teas, 2 coffees, and two thimbles of milk, which is the worst I have seen in any Mercure. When we got back to the hotel after a day out we asked for one more and he refused saying we were entitled to only two a day, and we could not buy any from the breakfast area as it had closed! I have never heard such a thing in my life in any hotel I have stayed at. I was disgusted both with the response and the way he spoke to myself and my boyfriend. In any event, the room was far from the superior room I paid for, having paid extra for a bigger and nicer room. We stayed in room 401 which was cramped, basic, and looked straight into two other bedrooms. We noticed this when we saw one of the other occupants staring into our room in the morning. Far from enjoyable. All in all, I thought the service was terrible; as was the value. As much as I loved Paris and had a great time in Pigalle/Montmartre, I left feeling ripped off by the hotel and questioning any loyalty I have to Mercure. May be time to try out a different hotel chain ...

Hotel in middle of Pigalle close to Moulin Rouge. Excellently situated for visit to Sacre Coeur and montmartre generally. Next to Pigalle Metro and Paris 'Big Red Bus' Stop. Poor bar facility and no restaurant. Otherwise excellent hotel.

Friendly staff greeted us and s room upgrade at no charge was provided. This was very much appreciated. The location was excellent and breakfast was satisfactory. No problem with the speed of the hotel wifi and all in all it was a comfortable and memorable stay.

Stayed last weekend and were guided up the wrong lift so couldn't find our room. Room wasn't cleaned at all, no fresh towels until we asked 4 times. Asked 3 times for an iron. Ended up late for our meal. Staff just told us they couldn't do anything about it and we should speak to some manager who wasn't even there

We chose this hotel as we used our Accor points otherwise there are plenty of hotels to choose from. Once checking into our tiny room, there was only one bath towel. Rang housekeeping which is front reception, he asked if we could come & collect it from reception as he was the only one there. The 2nd day we left mid morning & returned around 4, the room was not serviced. Reception organised it as we went out again. Came back & no towels at all. Again, we had to collect it from reception. Our trip in Paris was to celebrate our 25th anniversary, nothing at all was offered. Accor has much better service in Australia eventhough it's a French owned company! Also, keep in mind that this hotel is not far from Moulin Rouge so most shops around this hotel are sex shops. It was close to Montematre & Sacrecour & good restaurants too.

The hotel was good enough for 3 nights in Paris, a good price for the location and with very easy access to the Metro (across the street), to nice restaurants, bar and tourist attractions. The breakfast was also very nice and the rooms are comfortable.

Room had great atmosphere, but it was very small. Breakfast was poor, no vegetable was provided, so it was not worth the money we paid for it. Staff was helpful. In general the hotel was good, it has great location, although area is full of sex shops.

Good hotel to visit Moulin rouge or basilica Sacre Coeur. Few steps from Metro station Pigalle. Breakfast very simple (as in ibis) ... In total not bad hotel ... (be careful - a lot of sex shops around).

Booked a triple room, the room was a bit of a funny shape, as it was really long and narrow but it was fine. The room was also comically close to the lift, but didn't effect my stay as there was no nosie from it. Ony thing I would say is that it is in the red light district, I hadn't really realised this when I booked and there were quite a few adult shops and cinemas around, I was staying with my mother-in-law and could have been awkard if she was offended by stuff like that. Saying that it is very close to Sacre-Coeur and right outside a metro station.

Hotel is well located. Just ignore the fact that it is next to many sex shops. Hotel is clean (except for 1 day out of 5 nights where our room was not made - but after a call, we had it cleaned. Staff overall very friendly.

This is a wonderful property, with helpful, delightful staff, and amazingly comfortable rooms. The location is just across the street from a subway station (multiple lines) and quite close to Le Moulin Rouge. It's also maybe a 15 minute walk away from the beautiful Sacre Coeur. The bed is comfortable, the bathrooms are spacious, and there is a fridge in the room. We only stayed one night here, but I could have stayed a week!