Mercure London Hyde Park Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 905 görüş

En iyi fiyat
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Mercure London Hyde Park Hotel - Image 1
Mercure London Hyde Park Hotel - Image 2
Mercure London Hyde Park Hotel - Image 3
Mercure London Hyde Park Hotel - Image 4
8-14 Talbot Square, Paddington, W2 1TS LONDRA, İngiltere

Açıklama

Otel ekstraları

  • Green Key sertifikalı çevre dostu otel

  • Hyde Park ve Paddington İstasyonu'na yakın butik otel

  • Bir bahçeye bakan tarihi Victoria dönemi konağı

  • Bar, restoran ve spor salonu ile lüks banyo malzemeleri ve kahve makineleri

  • En fazla 50 katılımcı için uygun toplantı ve etkinlik tesisleri

Konaklama olanaklarımız

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Otelin konumu

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDRA
İngiltere

GPS:51.515033, -0.174291

Telefon
Faks +44 20 7341 7676

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

Bella Italia Paddington

Her gün kahvaltı, öğle ve akşam yemeği için tüm gün açık restoran. Sıcak atmosferi, istisnai hizmeti ve lezzetli İtalyan yemeği seçenekleriyle restoranımız dinlenmek ve yenilenmek için ideal bir yerdir. Klasik İtalyan Yemeğini Londra'ya getiriyor.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  905 görüş

TripAdvisor Derecesi  4.2/5  1.057 görüş

2025 mükemmeliyet sertifikası

Double booking, lack of response

Tripadvisor puanı 1.0/5

ellen j TripAdvisor onaylı yorum

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

Tripadvisor puanı 1.0/5

Wajahat G TripAdvisor onaylı yorum

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

First time and very handy.

Tripadvisor puanı 5.0/5

Justin H TripAdvisor onaylı yorum

I stayed in the Mercure London Hyde Park Hotel for 3 nights while visiting London for work. I had originally booked the Hotel Indigo, but there was an issue with access to rooms in that hotel due to unforeseen maintenance. I was kindly accommodated in the Mercure (which is physically connected to the Indigo and has the same owner). My room was London-sized but clean, comfortable and well-appointed. Staying in Paddington is so convenient to Heathrow, the GWR and an easy walk to 'town'.

Avis müşterileri puanı 3.5/5

Umit Y. Aileler - ALL için doğrulanmış yorumlar

14:00 check-in saati iken 16:00 da oda hazır değildi. 20 dakika bekletildik. Resepsiyondaki personeller güler yüzlü ve yardımseverdiler.

Dear Umit Y., Thank you for your feedback. I apologise for the inconvenience you experienced regarding the room readiness upon your arrival. I appreciate your kind words about our reception staff and I will ensure your comments are noted for future improvements. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Good stay in the Paddington area, some improvements to be made

Tripadvisor puanı 4.0/5

SwissAirTraveler TripAdvisor onaylı yorum

Stayed 2 nights for a weekend trip arriving by plane and by train from Heathrow, the hotel was a good choice near Paddington station. Many bars and restaurants around the corner within 5 minutes walk. Tube and bus station also nearby so it’s easy to travel around the city. Hyde Park is also reachable by foot easily. The hotel room was nice, large and mostly quiet. Only the cleanliness could have been better (dust mostly), and more mirrors in the room to use the hairdryer properly. The WiFi signal was too low to be used in the room. King bed is really comfortable, bathroom was good and the shower power was good too. The sink wasn’t working properly. Minibar with free drinks upon arrival (for Executive room booked). Breakfast was included in my rate and I enjoyed it as the Bella Italia restaurant adjacent to the hotel (small buffet and a la carte choice). My recommendation would be to welcome the club members guests in a better way (wasn’t greeted at all as a Silver All Accor member). Overall, a good stay. I can recommend.

Dear SwissAir Traveler, Thank you very much for sharing your detailed feedback following your recent stay with us in the Paddington area. We are delighted to hear that you enjoyed our convenient location near Paddington Station, the comfort of the king bed and the breakfast experience at Bella Italia. We sincerely regret that certain aspects did not meet your expectations, particularly regarding room cleanliness, WiFi strength and the sink issue. Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We also appreciate your suggestion about adding more mirrors for convenience and we will take this into consideration. We are especially sorry that your Silver ALL Accor membership was not acknowledged upon arrival. Recognizing our valued members is very important to us and we will reinforce this with our front desk team to ensure a warmer welcome in the future. Your constructive feedback helps us improve and we are pleased to know that overall you had a good stay and would recommend us. We look forward to welcoming you back and providing an even better experience next time. Kind Regards, Imed Chikhaoui

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 762 görüş 9.8/10 Konum
  • 1.025 görüş 6.8/10 Oda
  • 821 görüş 8.4/10 Hizmet
  • 14 görüş 6.5/10 Wifi
  • 630 görüş 4.7/10 Konfor
  • 348 görüş 7/10 Hijyen
  • 241 görüş 7.8/10 Kahvaltı
  • 229 görüş 4.6/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Londra şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.