Mercure London Hyde Park Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 935 ulasan

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Mercure London Hyde Park Hotel - Image 1
Mercure London Hyde Park Hotel - Image 2
Mercure London Hyde Park Hotel - Image 3
Mercure London Hyde Park Hotel - Image 4
8-14 Talbot Square, Paddington, W2 1TS LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • Hotel bersertifikasi Green Key yang ramah lingkungan

  • Hotel butik di sebelah Stasiun Paddington dan Hyde Park

  • Townhouse bersejarah bergaya Victoria menghadap taman

  • Bar, restoran, dan gym, beserta perlengkapan mandi mewah dan mesin kopi

  • Fasilitas rapat dan acara untuk hingga 50 orang

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Lokasi hotel

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
Britania Raya

GPS:51.515033, -0.174291

Telepon
Fax +44 20 7341 7676

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

RESTAURANT

Restoran bersantap sepanjang hari untuk sarapan, makan siang dan malam. Restoran kami sempurna untuk bersantai dan menyegarkan diri dengan suasana hangat, layanan istimewa, dan pilihan hidangan Italia yang lezat. Cita Rasa Klasik Italia di London.

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  935 ulasan

Peringkat TripAdvisor  4.2/5  1.063 ulasan

Sertifikat keunggulan 2025

Great value for money and very convenient

Catatan Tripadvisor 5.0/5

fishinwater Ulasan TripAdvisor tersertifikasi

This place whilst small in stature, punched above its weight in a number of areas: - Breakfast was AWESOME, one of the best I have experienced at a hotel. - service was attentive - interior design was on point - rooms were petite but well appointed - loved the heated bathroom mirror - loved the water pressure from the shower nozzle - super close to Paddington train station so very convenient

Dear Fishinwater, Thank you so much for your fantastic review. We are thrilled to hear that you felt the hotel exceeded expectations and offered great value for money. It’s especially wonderful to know that you found our breakfast to be one of the best you have experienced that truly means a lot to us. We are also delighted that you appreciated the attentive service, interior design, thoughtful room features and little details like the heated bathroom mirror and strong shower pressure. Our convenient location near Paddington station is indeed a big plus and we are glad it worked so well for you. Thank you again for your kind words, and we hope to welcome you back very soon. Kind Regards, Imed Chikhaoui

Nice hotel with friendly staff

Catatan Tripadvisor 4.0/5

1879fulham Ulasan TripAdvisor tersertifikasi

Have just stayed here for two nights in a family room. Room was clean with all amenities albeit the room was rather compact and in the basement! Have to say the staff were very welcoming and attentive and the breakfast provided was of a very good quality. Overall the hotel is in a great location and the communal areas are very well maintained. Would happily stay again as a single or in a couple however not sure I would bother to stay in a family room again particularly if my family room represented the norm. .

Dear Fulham, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the hotel clean, well maintained and in a great location and that our team made you feel welcome with attentive service. It’s also lovely to know you enjoyed the quality of our breakfast. We do appreciate your honest comments regarding the family room and understand that space and location can make a difference, especially when travelling as a family. Your feedback is very valuable to us and will be shared with the team as we continue to review and improve our room offerings. We are glad to hear you would consider staying with us again and we hope to have the opportunity to welcome you back in the future. Kind Regards, Imed Chikhaoui

Great

Catatan Tripadvisor 5.0/5

aleesha b Ulasan TripAdvisor tersertifikasi

Brilliant. Great location, lovely staff and great value. Room was really nice , free drinks in the mini fridge and plenty of extras in the bathroom.

Dear Aleeshab, Thank you for your brilliant review. We are so pleased to hear you enjoyed our great location, lovely staff and excellent value. It’s wonderful to know you appreciated the room, the complimentary drinks in the mini fridge and the extra bathroom amenities. We hope to welcome you back again very soon. Kind Regards, Imed Chikhaoui

Double booking, lack of response

Catatan Tripadvisor 1.0/5

ellen j Ulasan TripAdvisor tersertifikasi

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

Catatan Tripadvisor 1.0/5

Wajahat G Ulasan TripAdvisor tersertifikasi

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 808 ulasan 9.7/10 Lokasi
  • 1.067 ulasan 6.6/10 Kamar
  • 856 ulasan 8.4/10 Pelayanan
  • 15 ulasan 6.9/10 Internet
  • 654 ulasan 4.8/10 Kenyamanan
  • 358 ulasan 6.7/10 Kebersihan
  • 272 ulasan 8/10 Sarapan
  • 251 ulasan 3.8/10 Fasilitas

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