お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 664 件のレビュー
メルキュール ウィーン ファースト
Desider Friedmann Platz 2
アクセス: 3 km / 1.86 mi 15 min drive
チェックインはからです - チェックアウトはです
Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.
Good but can be improved
IrDiAn Couples - トリップアドバイザー認証口コミ
The only problem I had was the constant noise in the room - day and night (I must mention that we stayed here only during the weekend, maybe during the week things are better). Right outside the hotel there are a lot of bars and people are actually screaming, it’s like an ongoing party. And in respect to the hotel, the walls are so very thin that I could hear the neighbours sneeze and the water moving in their bathtub. This makes it difficult to have a good night sleeep. Also, in the morning, while we were still sleeping (approx 9AM) the cleaning lady literally walked inside the room.. I think that it’s kind of early for cleaning.. If you wake me up, I don’t care you leave afterwards. Pillows need to be completely changed, they are worn out and awful. Otherwise the hotel is located in the city center, close to everything - walking distance. It’s fairly furnished, and you won’t miss anything in the room.
Dear Mercure Guest, we deeply apologize for the bad experience about the loud noises and the behavior of our housekeeping team. Your feedback will be useful in order to correct our mistakes and do better in the future! Looking forward to welcoming you again soon, Best regards from Vienna Salvatore - Guest relations
Good hotel for the money if you want to be in this part of the city
A typical Mercure hotel, clean, comfortable, average size room and a decent price. Close to a metro station but in a busy and touristy part of town. We liked the bathroom which was modern and had a powerful shower.
Dear Brooni, we highly appreciate your very kind feedback. It`s great to hear that you had a good time in Vienna! We are happily looking forward to welcoming you again! Warm regards from beautiful Vienna Katharina
Excellent city hotel
My wife stayed here with 3 friends and the overall experience was excellent. Rooms are not the largest however that doesn't matter when the rooms are spotlessly clean and fully equipped. Friendly staff who are always ready to assist. Location is perfect for exploring Vienna.
Dear Mercure Guest, we thank you kindly for the fantastic feedback! We are happily looking forward to welcoming you another time with warm regards from beautiful Vienna Salvatore - Guest relations
Uncomfy and unfriendly
Maurice F Couples - トリップアドバイザー認証口コミ
The weird combo of pillows so soft they’re non-existent, a mattress so hard your ribs hurt in the morning and single duvets on a double bed that aren’t big enough to cover a grown man individually. Also there was some mix up at booking that should have been easily ironed out but when we tried to discuss this with receptionist she was so rude and dismissive - wouldn’t even entertain letting us discuss it with a manager. Hotel was including breakfast but only for one half of the couple! So one free, one paying €23 for breakfast a day?!? Clearly just burying the price of two in that. We did it - once. So take our tip and skip breakfast here: it’s an uninviting buffet of not-quite mix of offerings to make a meal served in the atmosphere of a library during a funeral. (That said, the breakfast team were the friendliest staff at this hotel). Location was good, ensuite was good, but bed comfort and friendliness sorely lets it down.
Dear Mr. Maurice, thank you for the time spent for your honest and critic review. We deeply apologize if your stay has been so unsatisfactory, if our staff has been unfriendly or our rooms are uncomfortable there is no excuse. Please contact via e-mail at firstname.lastname@example.org in order to understand what went wrong with the breakfast! Looking forward to your reply and wishing you a nice evening from Vienna Salvatore - Guest relations
Nice hotel in great (if sometimes rowdy) location
jinox Couples - トリップアドバイザー認証口コミ
Very nice hotel situated right in the junction between a peaceful maze of old town streets, the glitzy but also historic centre, and the more rough-and-ready party zone. We stayed here a few nights for a celebratory weekend and very much enjoyed ourselves. The staff were invariably friendly and helpful (although somewhat oddly, I don't think we ever saw the same person twice). We had an excellent room (suite) on the top floor, very nicely appointed and very clean and tidy. The bed was impressively comfortable. For once, the shower was actually positioned high enough for a tall-ish man (6'4") to use it without squatting, although some ducking to avoid exit signs was required in teh hallways. The windows (fairly high velux-type) opened in three different directions for excellent airflow, although in the evenings the nearby streets, packed with bars and revellers, could get a little rowdy for some tastes (closing the windows blocked the sound pretty much completely). Incredibly handy for just about anything you could want, and no more than a 10-15 minute walk from most of Vienna's main attractions. Didn't try the breakfast as it seemed a little pricey, and we were mostly off meeting friends at nearby cafes anyway, but did try the bar one evening only to learn that it closed for new business at 11pm, ruling out a post-opera nightcap. Confusingly close to another Mercure where our cab dropped us off, but literlly a one-minute walk. Will be our first choice next time we're in the city.
Dear Mercure Guest, we highly appreciate your wonderful, detailed and constructive feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Front Office
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