お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,203 件のレビュー
ファックス: +43 1 906162000
Flughafenbus: 2A Flughafenbus Schwedenplatz
Subway: U1, U4 Schwedenplatz
Tram: 1, 2 Schwedenplatz
FLUGHAFEN VIENNA 18.6km / 11.56 マイル
A23 Südosttangente 1.7km / 1.06 マイル
RAILWAY STATION 7km / 4.35 マイル
Westbahnhof 6.2km / 3.85 マイル
チェックインはからです - チェックアウトはです
Stunning hotel, in terms of location, design and services. I was upgraded to a Corner St Stephen's Cathedral View. One of the greatest hotel rooms I have stayed in. The staff were utterly charming, ther breakfast (and view) amazing.
Dear scottmurray007, Thank you for your stay at SO/ Vienna! It is a great pleasure to receive such excellent feedback. We are happy that you spent a wonderful time at our hotel enjoying the exceptional room design and our service concept. Hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna
remoo77789 Couples - トリップアドバイザー認証口コミ
This is the second time that i booked this hotel. It was to celebrate my birthday, the hotel is just amazing. This is one of my favorite place on Earth and will come back again for sure ! Do not hesitate to visit this place is really special, you’ve love it ! We had the black suite and again just more than expected was amazing. Breakfast in the rooftop still whouahhhh! The food @ das Loft is really good ! A big thank you to Beatrice F who made my stay just very special ! Once again thank la to you and your amazing Teams.
Dear remoo77789, Thank you for sharing your feedback after your stay at SO/ Vienna! It is a great pleasure to read that you had a wonderful time celebrating your birthday with us. Your nice words about the hotel's design, our service and especially the commitment of our Welcome Manager Béatrice are very much appreciated. We are looking forward to welcoming back soon at our hotel in order to prepare you again an enjoyable experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna
IT was a very warm welcome and an extraordinary Service. You feel the pleasure of the staff to be reopened and the pleasure to do a special Service to the customer. We enjoyed it to see the uincredible views from our room and also from the loft terrace
Dear pfeifferirene_63, Thank you for sharing your feedback! We are delighted that you spent a wonderful stay at SO/ Vienna enjoying the view of the city as well as our Das LOFT restaurant. Your nice words about our service concept are very much appreciated. The team is happy to prepare our guests a lovely experience again. We are looking forward to welcoming you back soon with us. Kind regards, Christian E. Klaus, General Manager SO/ Vienna
Couple nights in Vienna
hkniitty ビジネス - トリップアドバイザー認証口コミ
Stayed before also SO. Now realized the service was not so good. Not welcome drink. And some problems with the check in and check out. Finally made it. Bed was not good. Muggy. Perhaps old already? Next time consider other hotel in Vienna.
Dear hkniitty, Thank you for sharing your feedback about your recent visit at SO/ Vienna ! We regret that we didn't provide an attentive and personalized service during your last stay with us. Please be assured that our high service standards didn't change due to the lifestyle brand SO/. I have spoken to the operational managers for implementing the necessary actions to fulfill our host role. Besides, we are sorry for the poor experience you had with our "MyBed". We offer our guests the "MyBed" concept which consists of two mattresses and a cover made out of down. Due to the additional cover, the bed is extra soft and it feels like sleeping on air. Our Neat & Tidy team can remove this extra down cover for your next stay of course, so that you can enjoy again a good night’s rest. Furthermore, we will rely on new training sessions to ensure that the bed is correctly prepared. We kindly apologize for the inconveniences! We would be more than happy to welcome you back soon with us in order to prepare you a more enjoyable experience. Do not hesitate to contact us when travelling back to Vienna. Kind regards, Christian E. Klaus General Manager SO/ Vienna
great stff, strange rooms and interior
Funny hotel architecture - huge empty unused space. The studio room was very dark, black walls, little light in all respects. Maybe very avantguarde but not easy and cosy.. The staff was good. The spa - rather strange - jacuzzi with a sight of the town, but it is all steamed...
Dear anveis2020, Thank you for sharing your feedback after your stay at SO/ Vienna! We truly regret that you didn’t feel comfortable with the modern room design and the layout of different areas at the hotel. Indeed, the monochrome and puristic look is unusual and a matter of taste. Perhaps a brighter room would better suit your preferences. We would be more than happy to show you our different room categories at a future stay. Nevertheless, we kindly appreciate your positive comment about our staff. Of course, we would be greatly delighted to have again the opportunity to get you enthousiastic about your hotel. Do not hesitate to contact us for further advice regarding our accommodation. Kind regards, Christian E. Klaus General Manager SO/ Vienna