ソフィテルウィーンシュテファンスドーム

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,219 件のレビュー

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ソフィテルウィーンシュテファンスドーム - Image 1
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ソフィテルウィーンシュテファンスドーム - Image 4
Praterstrasse 1, 1020 ウィーン, オーストリア

説明

ホテルのその他の情報

  • すべての客室とスイートルームからは、ウィーンの素晴らしい景色を一望できます。

  • 市内中心部の理想的なロケーション

  • サウナ、スチームバス、ジャグジー、リラクゼーションエリア、フィットネススタジオを備えた豪華なスパ

  • ロフトレストラン、バー&ラウンジでは、街の景色をあらゆる角度からお楽しみください

  • 自然光が入る8室のミーティングルームは、あらゆる集まりに最適です。

当ホテルの客室

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ホテル所在地

ソフィテルウィーンシュテファンスドーム

Praterstrasse 1
1020 ウィーン
オーストリア

GPS:48.212654, 16.379287

電話番号
ファックス +43 1 906162000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DAS LOFT

街並みを一望できるウィーンの超一流レストランで、オートキュイジーヌ（高級料理）をご堪能ください。最良の地元食材を使って、革新的な料理をご提供します。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,219 件のレビュー

トリップアドバイザーの評価  4.5/5  2,885 件のレビュー

2024エクセレンス認証

好立地、快適な滞在

お客さまの声 4.0/5

C.y カップル - 確認済みレビュー すべて

旦那の誕生日で宿泊をしました。チェックイン後にケーキを持ってきてくれたりバルーンを置いていてくれてとても嬉しかったです。ですが、夕食をレストランの食事付のプランで予約していましたが、レストランの受付スタッフが把握しておらずスムーズな案内にならずに少し残念でした。後、SPA利用をさせてもらった際にマッサージの技術はとてもよかったのですが、予約の時間より遅くスタートし、マッサージの時間は少し短いサービスに表記があるよりも短いものでした。待合での待ち時間や着替え時間も含めたサービス時間の記入でマッサージの時間ではなかったようなので事前に教えて欲しかったです。 でも、総合的には満足しています。お料理はとてもおいしかったです。

Dear Ms. Y., Thank you for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the thoughtful gesture of a cake and balloons for your husband’s birthday. We regret the challenges you faced with communication at the restaurant and the reception, particularly regarding your dinner reservation. Your feedback highlights areas where we need to improve our internal coordination to ensure a seamless guest experience. We apologize for any inconvenience this caused. Regarding the spa, we appreciate your note on the massage timing and service structure. We will take this into consideration to provide clearer communication about how service times are structured in the future. Additionally, we are sorry to hear about the electrical issues and the condition of the towels in your room. We will address these matters promptly to prevent similar occurrences in the future. Your input is invaluable in helping us enhance our services. We hope to have the pleasure of welcoming you back and providing a flawless experience that meets your expectations fully. Kind regards SO/ Vienna Management

Great Location - Not Great Hotel

トリップアドバイザーの評価 3.0/5

PhilDoh トリップアドバイザー認証口コミ

Good location - our room was massive! if a little grey. Standard big chain trying to be trendy type hotel. Cathedral view room on 13th floor was very spacious and comfortable with built in furniture and fairly well appointed - if you are staying more than a few days you may struggle with storage space. The 'bathroom' has a folding divider from the the bedroom - in our room it didn't work very well and complaints to the front desk didn't get it resolved. TV and sound system were infuriating to try to use and we could not get the hotel menus from the TV to order room service as the signal kept cutting out. We did call room service and the did deliver a great bottle of wine (although it was a tad expensive) I liked the space of the room, but the technology in the room was a let down (we were woken up by the lights flashing in the middle of the night - complaint was not actioned on) Coffee bar in the lobby had inconsistent service - the male server made the coffee better than the female - the guy did art on the top and provided a chocolate, she just pushed a button on the machine and didn't give any treats. Roof top restaurant - terrible service. You felt really unwelcome as staff would walk past you and around you, and ignore you when you arrive and it takes a while to get service. We went for a drink one night but the music was so loud it was impossible to sit and enjoy the night time view of Vienna - Lost in Translation it was not. Great for a business hotel but no real soul.

Dear PhilDoh, Thank you for taking the time to share your detailed feedback about your recent stay at SO/ Vienna. We appreciate your comments regarding our great location and the spaciousness of your Cathedral view room. We’re glad to hear that you found the room comfortable, but we sincerely apologize for the issues you experienced with the bathroom divider and the technology in your room. It’s disappointing to hear that your complaints were not resolved, and we will address this with our team to ensure we provide better support in the future. Your feedback about the coffee bar and rooftop restaurant is also valuable to us. We strive for consistency in service, and we’re sorry to hear that your experience did not meet our usual standards. The ambiance and experience of Das LOFT should enhance your time with us, and we will review the concerns you raised regarding the staff interactions and noise levels. We appreciate your insights, as they help us identify areas for improvement. Thank you for sharing your thoughts, and we hope you might consider staying with us again to experience the enhancements we aim to make. Warm regards, Christian E. Klaus, General Manager

Impossible to sleep

トリップアドバイザーの評価 1.0/5

Mariya A Couples - トリップアドバイザー認証口コミ

Despite our late arrival after a long journey, we were unable to rest due to a hotel event in the restaurant that continued until 2 AM. The reception failed to inform us of this beforehand. The loud music made it impossible to sleep. Additionally, the restaurant was closed due to the event, and room service was unavailable as there was no table suitable for two people in our room. While one could eat at the work desk, the other person had no option. Furthermore, the room lacked a sofa.

1 star hostel level of service

トリップアドバイザーの評価 1.0/5

JorgeL トリップアドバイザー認証口コミ

There is no information whatsoever to the guest or waters in the rooms. By the way, the white suites look like and feel like an hospital room. During breakfast, you need to cover more than 50 meters across the area to find the different items, but no coffee. You need to ask for one and to make their life easier the waitresses do not even explain the different options you have. The same with the fact that you can order something from the kitchen (in fact almost everything since very little is displayed in the room). After10 min waiting and already late for my meeting I finally get a black coffee. Then I need to circle around the room again to find the milk. No lactose free option. Nice! Great view, nice music, but 1 star hostel level of service. I am definitely not staying in Sofitel again.

Dear JorgeL, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described during your stay at SO/ Vienna. Your comments regarding the lack of information in the rooms and the challenges you faced during breakfast are concerning, and we appreciate you bringing them to our attention. We strive to provide excellent service and a welcoming atmosphere for all our guests. Your feedback about the breakfast setup, coffee service, and dietary options is invaluable. I would like to clarify that we do offer lactose-free options, and we will ensure our team will communicate these offerings better to our guests in the future. We’re glad to hear you enjoyed the view and music, but we regret that the service did not meet your expectations. Please know that your experience is important to us, and we would welcome the opportunity to discuss this further if you are open to it. Thank you once again for your feedback, and we hope you will consider giving us another chance in the future. Warm regards, Christian E. Klaus, General Manager

Perfect

トリップアドバイザーの評価 5.0/5

Bojanka032 トリップアドバイザー認証口コミ

The skyline of town is stunning and atmosfere itself is perfect it was week day so they have let us in dough we didn't have a reservation. We have had the table near bar and enjoed the botle of wine. Perfect for couples perfect scenary for fotoes. The service and atmosfere were perfect.

Dear Guest, Thank you for your lovely review! We’re delighted to hear that you enjoyed the stunning skyline and atmosphere at our bar. It’s great to know that we could accommodate you on a weekday, and we’re thrilled you had a wonderful time. We appreciate your kind words about our service and setting, and we agree—it's a perfect spot for couples and memorable photos. We look forward to welcoming you back for another delightful experience! Warm regards, Christian E. Klaus, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,321 件のレビュー 9.7/10 ロケーション
  • 2,229 件のレビュー 8.4/10 客室
  • 1,866 件のレビュー 8.4/10 サービス
  • 11 件のレビュー 8.1/10 インターネット
  • 862 件のレビュー 8.2/10 朝食
  • 770 件のレビュー 7.8/10 快適さ
  • 731 件のレビュー 9/10 雰囲気
  • 533 件のレビュー 8.1/10 設備

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周辺の他の施設

ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。