ソフィテルウィーンシュテファンスドーム

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,185 件のレビュー

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Praterstrasse 1, 1020 ウィーン, オーストリア

説明

ホテルのその他の情報

  • すべての客室とスイートルームからは、ウィーンの素晴らしい景色を一望できます。

  • 市内中心部の理想的なロケーション

  • サウナ、スチームバス、ジャグジー、リラクゼーションエリア、フィットネススタジオを備えた豪華なスパ

  • ロフトレストラン、バー&ラウンジでは、街の景色をあらゆる角度からお楽しみください

  • 自然光が入る8室のミーティングルームは、あらゆる集まりに最適です。

当ホテルの客室

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ホテル所在地

ソフィテルウィーンシュテファンスドーム

Praterstrasse 1
1020 ウィーン
オーストリア

GPS:48.212654, 16.379287

電話番号
ファックス +43 1 906162000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DAS LOFT

街並みを一望できるウィーンの超一流レストランで、オートキュイジーヌ（高級料理）をご堪能ください。最良の地元食材を使って、革新的な料理をご提供します。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,185 件のレビュー

トリップアドバイザーの評価  4.5/5  2,892 件のレビュー

2024エクセレンス認証

SO Good!

トリップアドバイザーの評価 4.0/5

RonaldoDaSilva Friends getaway - トリップアドバイザー認証口コミ

Amazing stay at this property. Well located, walking distance to everywhere. Incredible views of Vienna… for breakfast. Great spa! Staff was friendly and super helpful. But, the rooms really impressed me, borderline spectacular - large, plenty of closets, spacious beds, incredible bathrooms, coffee machine in the room - just a really perfect layout and use of space. I recommend it and would definitely stay there again!

Dear RonaldoDaSilva, Thank you for your amazing review and for sharing your fantastic experience at SO/ Vienna! We’re thrilled to hear that you enjoyed every aspect of your stay – from our prime location and breathtaking views to our relaxing spa and helpful team. We’re especially delighted to know that our rooms made such a positive impression on you. It’s wonderful that you appreciated the thoughtful layout, spacious design, and the little details like the coffee machine. Your recommendation means the world to us, and we can’t wait to welcome you back for another spectacular stay! Best regards, Christian E. Klaus, General Manager

So Vienna So Disappointing

トリップアドバイザーの評価 1.0/5

Curiosity425271 ビジネス - トリップアドバイザー認証口コミ

We booked this hotel thinking it would deliver the same quality and service as So Paris, unfortunately this was not the case. The room had several broken fittings and damaged furniture. The breakfast area was grubby, the service half hearted ( on our first morning we waited for 30 minutes to be served coffee) The ‘buffet’ areas were messy and the floor dirty and sticky in some parts. On our last day the room was not serviced when we returned mid afternoon, the surly girl on reception seemed to think this was in some way of our making The only redeeming experience came from the maintenance man who with impeccable manners reset the safe in our room. We would never book this hotel again.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the shortcomings you encountered. The condition of your room and the issues with cleanliness in the breakfast area are unacceptable and fall far below the standards we strive to uphold. Your comments have been shared with our housekeeping and food & beverage teams to ensure these matters are addressed and rectified promptly. Waiting 30 minutes for coffee and returning to an unserviced room are experiences that no guest should have to face. Additionally, we regret that the interaction with our reception team left a negative impression. Please know that we will be reinforcing training with our staff to improve service efficiency and professionalism. It’s encouraging to hear that our maintenance team was able to assist you effectively. We will pass along your kind words to the individual who reset your safe. Your experience is not reflective of the guest experience we aim to provide, and we deeply regret that we were unable to deliver the level of quality you expected. We appreciate your feedback, as it highlights areas where we must improve, and we hope you might reconsider and give us an opportunity to restore your confidence in the future. Kind regards, Christian E. Klaus, General Manager

Book elsewhere or be disappointed

トリップアドバイザーの評価 1.0/5

divatravels1 ファミリー - トリップアドバイザー認証口コミ

Hotel under-delivers at every point. Concierge and receptionist ignored us upon arrival - we had to ask for assistance as they were busy chatting to each other. Rooms are like hospital rooms - no warmth, no style, no character. Bed is horrendous. Feels like it’s 20 years old and moves around the room with the slightest touch. Never heard a bed so noisy with not much movement! Lobby Lounge closes at 5.30 - unbelievable for a supposed 5 star hotel They tell you to go to the rooftop bar - where it is booked out - so impossible to get a drink in this hotel! Overall very disappointing - and I have 2 days left here!!

Dear Divatravels1, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience has been disappointing and not reflective of the high standards we aim to provide. Your comments about the lack of attention from our staff upon arrival are concerning, and I apologize for this lapse in service. First impressions are vital, and we regret that we fell short in making you feel welcomed and valued. We are also sorry to hear that the design and comfort of the room did not meet your expectations. We understand how important a good night’s sleep is, and we will have our team inspect the bed in your room to address the noise and stability issues. If you want to further clarify, the problems you had during your stay you can contact Ms Christina Hager, christina.hager@so-hotels.com anytime. It is our aim to offer you a personalized and helpful service. Nevertheless, we hope to be able to welcome you again soon so that we can convince you of our house and service. All the best Christian E. Klaus, General Manager

Das loft lets this hotel down

トリップアドバイザーの評価 3.0/5

Kat B トリップアドバイザー認証口コミ

Review Our stay had its positive aspects: the housekeeping service was excellent, the beds were comfortable, and the check-in process was smooth and efficient. However, our experience at Das Loft was deeply disappointing. We chose this hotel specifically to enjoy the rooftop bar, but were turned away in the evening despite being invited earlier that morning to return. We came back early to make the most of our final evening, only to be denied entry without any prior notice about another event taking priority. Adding to the frustration, we weren’t even allowed to take photos. This lack of communication and prioritization of paying guests left a sour impression. Although we were invited to return for breakfast, the food that morning was uninviting, and the staff were equally unwelcoming. My advice to management: ensure hotel guests feel valued, especially when they come to experience key features like the rooftop. Better communication and improved hospitality would go a long way in avoiding similar disappointments for future guests.

Dear Katherine, Thank you for sharing your feedback about your recent stay with us. While we’re pleased to hear you appreciated the housekeeping, comfortable beds, and efficient check-in, we deeply regret that your experience at Das Loft did not meet your expectations. We understand how important it was for you to enjoy the rooftop bar during your stay, and we sincerely apologize for the miscommunication that led to your disappointment. Guest satisfaction is our top priority, and it’s clear that we fell short in ensuring that you felt valued and informed about changes to availability. We will address this internally to improve communication with our guests regarding event schedules and access to key areas of the hotel. It is also disappointing to hear that your breakfast experience did not meet the standard we strive for. Rest assured, your comments about the food and service have been shared with the relevant teams for immediate review. We truly value your feedback and will use it to enhance the experience for future guests. We hope you’ll give us another opportunity to provide you with the exceptional hospitality we’re known for. Kind regards, Christian E. Klaus, General Manager

好立地、快適な滞在

お客さまの声 4.0/5

C.y カップル - 確認済みレビュー すべて

旦那の誕生日で宿泊をしました。チェックイン後にケーキを持ってきてくれたりバルーンを置いていてくれてとても嬉しかったです。ですが、夕食をレストランの食事付のプランで予約していましたが、レストランの受付スタッフが把握しておらずスムーズな案内にならずに少し残念でした。後、SPA利用をさせてもらった際にマッサージの技術はとてもよかったのですが、予約の時間より遅くスタートし、マッサージの時間は少し短いサービスに表記があるよりも短いものでした。待合での待ち時間や着替え時間も含めたサービス時間の記入でマッサージの時間ではなかったようなので事前に教えて欲しかったです。 でも、総合的には満足しています。お料理はとてもおいしかったです。

Dear Ms. Y., Thank you for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you enjoyed the thoughtful gesture of a cake and balloons for your husband’s birthday. We regret the challenges you faced with communication at the restaurant and the reception, particularly regarding your dinner reservation. Your feedback highlights areas where we need to improve our internal coordination to ensure a seamless guest experience. We apologize for any inconvenience this caused. Regarding the spa, we appreciate your note on the massage timing and service structure. We will take this into consideration to provide clearer communication about how service times are structured in the future. Additionally, we are sorry to hear about the electrical issues and the condition of the towels in your room. We will address these matters promptly to prevent similar occurrences in the future. Your input is invaluable in helping us enhance our services. We hope to have the pleasure of welcoming you back and providing a flawless experience that meets your expectations fully. Kind regards SO/ Vienna Management

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,367 件のレビュー 9.7/10 ロケーション
  • 2,290 件のレビュー 8.4/10 客室
  • 1,912 件のレビュー 8.3/10 サービス
  • 14 件のレビュー 7.3/10 インターネット
  • 888 件のレビュー 8.1/10 朝食
  • 802 件のレビュー 7.8/10 快適さ
  • 750 件のレビュー 8.9/10 雰囲気
  • 553 件のレビュー 8/10 設備

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周辺の他の施設

ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。