お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 532 件のレビュー
U1, U4: U1, U4 SCHWEDENPLATZ
U3: U3 STEPHANSPLATZ
VIENNA SCHWECHAT 15km / 9 マイル
SUEDAUTOBAHN A2 10km / 6 マイル
WESTAUTOBAHN A1 12km / 7 マイル
HAUPTBAHNHOF SOUTH RAILWAY 5km / 3 マイル
U 3 STEPHANSPLATZ (CITY) 0km / 0 マイル
U1 / U4 SCHWEDENPLATZ 0km / 0 マイル
WESTBAHNOF WEST RAILWAYSTATION 5km / 3 マイル
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We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.
Excellent position, great renovated rooms and value for money
world9909 Couples - トリップアドバイザー認証口コミ
The stay was very short (one night) but excellent. We were given a free room upgrade to a Privilege room, which was extremely nice, clean, newly renovated, and with all the amenities (including a kettle and a coffee machine, bathrobe kit and slippers) and with a great view. The location of the hotel is perfect to visit the city and the value for money was incredible given that we booked at a good rate and we were offered an upgrade. We arrived early at 12 am (after proper communication through the online check in) and our room was already available. Some small flaws: - only one staff member at reception. Unfortunately we were in a rush both at check in and especially at check out and we lost some time because there was only one (busy) person at the reception. On a busy weekend at peak time for arrivals and departure this may be avoided. - at the check in we were told that the room was ready, which was very appreciated since it was earlier than check in time, but we found it open and it had not been finished preparing (one of the two bathrobe kits was missing, which was then added while we were away... also, maybe because of out early arrival the free bottles of water that are usually in the room were not there)
Dear pacenelmondo, we highly appreciate your wonderful feedback and your very constructive and important criticsim on which we will take care of! We are happily looking forward to welcoming you another time! Warm regards from Vienna Katharina
fanaderi ビジネス - トリップアドバイザー認証口コミ
The location of the hotel is very good. But the layout of the toilet space in the room is not suitable. The floor corridor was very narrow. In addition, the restaurant of breakfast is too small. The expectation is for a higher quality of service levels in breakfast.
Dear Fanaderi, we would like to thank you for your feedback and also for your constructive criticism on which we will take care of! Warm regards from beautiful Vienna Katharina
Perfect stay at Mercure Wien Zentrum
Due to covid, our initial Mercure hotel was closed. Thanks to Marija Petrovic, we were relocated at Mercure Wien Zentrum. The hotel is well located, the room are comfortable and the team was welcoming. We enjoyed a lot our stay in Vienna. Thank you Marija for your availability and professionalism. We will not hesitate to visit the hotel again next time !
Dear Mathieu Mess, Thank you very much for your kind feedback during your stay with us at Mercure Wien Zentrum. We are glad to know that you feel very well and everything is to your satisfaction. Kind regards
Good hotel and excellent location
camilas112 Couples - トリップアドバイザー認証口コミ
A good hotel, excellent location (3 min walking to the Stephanplatz) and nice decoration. We had one issue with the air conditioning, which was not working, but we had a conversation with the manager and a solution was proposed to compensate this issue, as we were there in the summer and Vienna is really warm during this time. Besides this, everything went well. The breakfast is full of tasty options, the parking agreement is a bit expensive but less expensive when compared with the Central parking in Vienna (the hotel gives you a better price and explains where to go to park your car).
Dear Camila, we highly appreciate your very good feedback, even you had an issue with the air condition! We are glad that we could solve the problem on place and you still could enjoy your days in Vienna! We are happily looking forward to welcoming you another time! Warm regards from beautiful Vienna Katharina Deyerizadeh
Worth the price
sixtix_44 ビジネス - トリップアドバイザー認証口コミ
Good location re inner city, small but comfortable. Dining room crowded during morning, food OK, service good. Clean and pleasant, although renovation works were felt around, nevertheless it's worth the price.
Dear Mercure Guest. Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We appreciate all of your kind words and recommendations, from room design to location. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We will wish you a Merry Christmas and all the best for 2020. Kind regards, Julia Ron Assistant Front Office Manager