ホテルメルキュールウィーンツェントゥルム

This hotel is very central, within a short walk of several "must see" attractions and tram and underground stations. The rooms are clean and well serviced. The breakfast was wonderful as was the evening menu. The staff are pleasant and very welcoming and helpful. A couple of points to note: our room was the smallest hotel room we had ever stayed in. The bathroom is a WC with a sliding glass door. Very, very small. We notified the hotel prior to arrival that a guest with mobility issues was to be expected. We were accommodated on the 5th floor, a small walk from the elevator. This was ok until, on our second evening the fire alarm sounded and no one came to assist. My wife made it down 2 floors, she was unable to go further. The elevators were of course not to used because of the alarm. I ran to reception where I was informed that the issue was a false alarm but no one offered assistance. I ran back up 3 floors to my wife and it took 20 minutes for us to reach our room. This was all very distressing and frightening. This hotel needs to review its fire alarm arrangements and update its evacuation procedures.

Special thank you to KATERINA at reception for making the stay extra memorable. Great location, easy and smooth check in/out. Walk able distance to several landmarks and great coffee shops. Fifteen mins walk from the main airport city station

The hotel had good reviews so we booked it, the unprofessionalism was unfolded when we reached the hotel and it was under renovation, they didn't even have the courtesy to inform us about the same, further they did not give us room keys and we had to request the staff to open the room everytime we went out. No wifi and the reason given was system failure. On my 15 day euro trip the worst experience I had. Rooms are very small with no amenities, no toiletries, it's like a glorified hostel. My experience zero out of 10

We had a very enjoyable experience in this hotel right from the momemt we booked. The staff were helpful both before we went and during our stay. The facilities were first class with free water available each day in a room fridge. We chose to have our evening meals in the hotel and the staff willingly accomodated our minor requests to suit our health factors. Taxis were arranged to meet us from the airport and take us back. Everything was efficiently organised but in a friendly and relaxed manner. The breakfasts were a bit expensive but there was plenty of choice. The location is excellent near to shops, the underground, the boats, the main sightseeing places. Excellent.

I’ll try to summarize everything I found about this hotel: Pros: -Location is unbeatable. Not in the busy center, but very very close. -Good size rooms. -Staff are great. -coffee, tea, and water free and refurbished every single day. - there is a spar supermarket few steps away, and we bought breakfast every morning from there for decent price instead of having hotel breakfast. Cons: -In construction zone. If you need to open the windows, it will not be quite, starting 7 am. - I found a few dirty things: one dirty towel. The toilet seat had few “yellow spots”. But as usual, I clean the toilets in every hotel before using. The carpet has some burned spots although it was a nonsmoking room. - the room was not vacuumed every day. - breakfast was expensive. - one coffee spoon was dirty on the first day I personally recommend this hotel and will definitely comeback despite the cons.