ノボテル ウィーン シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,033 件のレビュー

ベストレートをお約束
ノボテル ウィーン シティ - Image 1
ノボテル ウィーン シティ - Image 2
ノボテル ウィーン シティ - Image 3
ノボテル ウィーン シティ - Image 4
Aspernbrueckengasse 1, 1020 ウィーン, オーストリア

説明

ホテルのその他の情報

  • ウィーンのノボテルは、市街中心部から徒歩圏内にあります

  • エグゼクティブルーム：バルコニー付き、環状道路の景色

  • ご両親と同室の 16 歳までのお子様は無料でご宿泊いただけます。

  • ホテルの正面にあるドナウ川沿いのランニングコース

  • 郷土料理とオーガニック認証を受けた料理を提供するレストラン

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ノボテル ウィーン シティ

Aspernbrueckengasse 1
1020 ウィーン
オーストリア

GPS:48.213099, 16.382962

電話番号
ファックス +43 1 90303555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,033 件のレビュー

トリップアドバイザーの評価  4.0/5  1,980 件のレビュー

“Good Location, Average Service”

トリップアドバイザーの評価 4.0/5

759negarh トリップアドバイザー認証口コミ

I stayed at this hotel for three nights in September 2025. The location is excellent — very convenient for the metro and easy access to the city center. Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled. The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them. A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either. Overall, the location was great, but housekeeping quality and hygiene standards should be improved.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We appreciate your positive overall rating and are glad you recognized our team's efforts. However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff. Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests. We do hope that we will have the chance to see you again in the future. Best wishes, Markus Koller, General Manager

AVOID, AVOID!! If I wanted cold showers I would go camping!!

トリップアドバイザーの評価 1.0/5

Vacation08814344560 ビジネス - トリップアドバイザー認証口コミ

Yet again this morning no hot water, despite taking it at 5am. This goes beyond an inconvenience, this is not acceptable, simple basics for a hotel to offer paying guest. A refund for my stay I think should be offered!! I was not told this shortage of hot water during my booking, if I had I would not have booked it. Trying to Glam it up, calling it a ‘DIVA Alert’, no it’s basic hygiene!! I will not stay here again. AVOID, AVOID!!

Dear Guest, Thank you for sharing a review. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you experienced with the hot water supply. This issue arose due to a scheduled maintenance intervention, which was communicated within the hotel, as well as an unexpected technical pump failure that occurred during your visit. Our team worked promptly to restore the full service, and we can confirm that hot water was reinstated in the guestrooms by the late morning hours of September 11th. We fully understand how essential this amenity is during a stay and sincerely apologize for the inconvenience experienced. We value feedback from our guests and would welcome the opportunity to discuss this matter further with you directly. We hope you will reconsider and give us another opportunity to provide the experience you expected. Best regards, Markus Koller, Cluster General Manager

Night Club across the street

トリップアドバイザーの評価 2.0/5

aroundtheworld57 ビジネス - トリップアドバイザー認証口コミ

I booked the Novotel based on the reviews here and the fact it’s a chain where you know what you’re getting. Standard rooms, standard service, convenient location - what can go wrong for a four days business trip to Vienna? While the hotel provides soundproof windows, they can’t cancel out the remarkable sound system from the nightclub across the street. I asked for a quiet room at check-in and they handed me a key for room 306. the room - as most rooms in this hotel - are facing the nightclub Praterstrasse. First night and I hardly slept due to the noise from the club and the party crowd outside on the street. I raised this with reception, they were very understanding and I was told that I’m not the only one who complained about the noise that night. The next day I was promised a quieter room and was moved to room 411. different floor - same problem. When I called the reception I was assured there’s nothing that can be done as the club has a concession until 6am. There are no other rooms available. Two nights in a row with hardly any sleep is annoying to say the least. While the staff can’t help the situation I am really surprised that this is not mentioned here more often. The staff knows about this problem and guests frequently complain. While there might be nothing that can be done about the night club and its party guests outside, I would have appreciated if it was mention here in the reviews. I would have booked an alternative.

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your confidence in choosing our hotel based on positive reviews and brand reputation. Our team always strives to maintain consistent standards across our locations. However, we sincerely apologize that your experience fell short in some areas. While our soundproof windows and upper-floor rooms typically help manage urban noise, we understand these measures proved insufficient during your visit. Our front desk team remains available around the clock to assist guests with any concerns. We're particularly grateful you acknowledged our staff's efforts to address the situation. Our location near Vienna's vibrant districts remains popular with guests seeking convenient access to the city center, accessible via our nearby public transport links. We hope you will return for an improved experience in the future. Kind regards, Markus Koller, Cluster General Manager

Below Par

トリップアドバイザーの評価 1.0/5

Sara M トリップアドバイザー認証口コミ

Review for Novotel Wien City This was my second (and definitely last) stay at this hotel. The first time was already a disaster, but I thought I’d give it another chance since it’s close to my office. Big mistake. First of all, don’t be fooled by the glossy photos online – the rooms are tiny. Housekeeping is a joke: for 4 days straight they didn’t bother removing used coffee cups or water glasses, and there were zero toiletries provided. One year later, the bathroom sink drain in the exact same room number is still clogged. Clearly maintenance is non-existent. The staff? Unfriendly, unaccommodating, and absolutely indifferent. This was consistent across both visits. One evening the hallway had no lights – I reported it, and nothing was done even after 5 hours. But here’s the absolute dealbreaker: housekeeping left my room door completely open from 9 AM until 6 PM. Yes, you read that right – my room was unlocked and exposed for nine hours. Anyone could have just walked in. When I told the manager, he showed care initially but totally ignored me afterwards and nothing has been done. That level of negligence is beyond unacceptable. This hotel is unsafe, poorly run, and shows zero respect for guests. I would never recommend it to anyone. There are plenty of other options in the area – even another Accor hotel just a 2-minute walk away that offers the same price with infinitely better service. Avoid Novotel Wien City at all costs.

Dear Guest, Thank you for this review about your recent stay. We sincerely apologize that your experience fell short of our standards in multiple aspects. While we always aim to provide seamless stays, we recognize we missed opportunities to address your concerns during your visit. Our 24-hour reception team is trained to promptly resolve maintenance issues and security matters, and we regret this wasn't your experience. We've reinforced our room inspection protocols to prevent oversights in future preparations. Your feedback about service interactions has been shared with our leadership team for coaching purposes. We take security seriously and have reviewed door closure verification procedures with housekeeping. We hope we can welcome you back in the future. Kind regards, Markus Koller, Cluster General Manager

Alina

トリップアドバイザーの評価 5.0/5

alina a トリップアドバイザー認証口コミ

Very cosy atmosphere all around and waiter Vlad was really nice! Definitely recommend visiting this place❤️❤️❤️❤️❤️

Dear Alina, Many thanks for sharing your review. It’s wonderful to hear about your positive experience at Novotel Wien City. We’re delighted you appreciated our inviting ambiance and the attentive service from our team members. Your kind recommendation motivates us to maintain our high standards every day. We all look forward to welcoming you back in the future. Kind regards, Markus Koller, Cluster General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,181 件のレビュー 9.1/10 ロケーション
  • 1,131 件のレビュー 6.7/10 客室
  • 972 件のレビュー 7.7/10 サービス
  • 15 件のレビュー 8.1/10 インターネット
  • 626 件のレビュー 6.9/10 朝食
  • 530 件のレビュー 7.3/10 清潔さ
  • 223 件のレビュー 4.5/10 お値打ち度

Powered by Trustyou

周辺の他の施設

ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。