ノボテル ウィーン シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,032 件のレビュー

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Aspernbrueckengasse 1, 1020 ウィーン, オーストリア

説明

ホテルのその他の情報

  • ウィーンのノボテルは、市街中心部から徒歩圏内にあります

  • エグゼクティブルーム：バルコニー付き、環状道路の景色

  • ご両親と同室の 16 歳までのお子様は無料でご宿泊いただけます。

  • ホテルの正面にあるドナウ川沿いのランニングコース

  • 郷土料理とオーガニック認証を受けた料理を提供するレストラン

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ホテル所在地

ノボテル ウィーン シティ

Aspernbrueckengasse 1
1020 ウィーン
オーストリア

GPS:48.213099, 16.382962

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,032 件のレビュー

トリップアドバイザーの評価  4.0/5  1,987 件のレビュー

Not the Novotel we know and love

トリップアドバイザーの評価 3.0/5

92debrat トリップアドバイザー認証口コミ

Not a fantastic start to our stay in Vienna. We booked an Executive Room for a family of 4 and paid the extra tariff for it. The photos on the website are a little misleading. We certainly didn’t get a better room, a view, or a balcony. Of course I did ask and there was no rooms with either of these available. Compensation, two bottles of juice and one set of bathroom amenities between four of us. We didn’t get any of the ‘extras’ this room offered until I asked for them, which we really shouldn’t have to do. The fold out couch had one single bed cover, again I had to ask for a second cover as there are four of us. The young staff member came to the room and gave us a second cover, not exactly apologising. Over all really disappointing, we have stayed in Novotel all over the world and this one could do better to uphold the brand name. For the money I think we could have found better accomodation in this area. The young guy who checked us in was lovely, and he did try to help but clearly management weren’t interested. Won’t stay again.

Dear Debra, Thank you very much for your feedback. We appreciate your kind mention of our team member who assisted during check-in and made efforts to support your stay. We sincerely regret that several aspects of your experience fell short of expectations. Our Executive Rooms typically offer enhanced amenities and select views, though availability can vary based on reservation timing. We understand the importance of consistent service delivery and will reinforce our protocols to ensure all room features are properly prepared prior to arrival. While we aim to resolve concerns promptly, we acknowledge this instance required multiple requests and will address this in team training. Your feedback helps us improve, and we hope to restore your confidence during a future visit. It would be a pleasure to welcome you back in the future. Best regards, Peter.Jelinek, Resident Manager

Okay Hotel but wouldn't stay again!

トリップアドバイザーの評価 3.0/5

Darlene M トリップアドバイザー認証口コミ

Hotel is a small boutique hotel. Our room was very small and cold! There was no heat in the room and the bathroom floor was like ice. The best they would do for us was give us a Dyson heater to use in the room but that didn't solve the bathroom issue as the bathroom was divided from the main room by a small door! Secondly the shower/tub would not drain properly so had to leave the stopper out. Also, if you have any mobility issues beware, to get into the shower you have to step over a 4 foot ceramic wall and there are no bars to hold onto. As my husband said, it's an okay hotel if you are staying one night, in and out, but we were there for three so felt quite cramped and uncomfortable. Front staff were friendly enough though I think they were a little overwhelmed by all the people checking in and out. They do have a restaurant onsite but found it rather expensive, especially when you have restaurants all over Vienna within walking distance. One last note, they do provide a mini fridge but it's empty!

Average

トリップアドバイザーの評価 3.0/5

petras428 トリップアドバイザー認証口コミ

Location very good. Not in a busy area but close to underground and trams. Also centre within walking distance and also shopping mall. We booked an execustive room which was lovely. Room was clean and we also had a complimentary mini bar and they left us jam and small goodies for christmas. Our extractor fan in bathroom wasnt working and although we reported it, it wasnt fixed our safe was also not working but it was fixed. Shower cap and vanity kits were not replaced. Room was ready after 3pm although it says checkin is at 3pm. Luggage was kept for us in a luggage room although one of the receptionist was being sarcastic due to the amount of luggage we had. Bed not very comfy and sofa bed for kids was not comfy at all. Breakfast was ok but on different days certain food was not available for example christmas day no toast and salmon were available and we were told coz its a holiday. Another day no pancakes for the kids. Dinner at hotel was ok but nothing special.

“Good Location, Average Service”

トリップアドバイザーの評価 4.0/5

759negarh トリップアドバイザー認証口コミ

I stayed at this hotel for three nights in September 2025. The location is excellent — very convenient for the metro and easy access to the city center. Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled. The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them. A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either. Overall, the location was great, but housekeeping quality and hygiene standards should be improved.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We appreciate your positive overall rating and are glad you recognized our team's efforts. However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff. Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests. We do hope that we will have the chance to see you again in the future. Best wishes, Markus Koller, General Manager

AVOID, AVOID!! If I wanted cold showers I would go camping!!

トリップアドバイザーの評価 1.0/5

Vacation08814344560 ビジネス - トリップアドバイザー認証口コミ

Yet again this morning no hot water, despite taking it at 5am. This goes beyond an inconvenience, this is not acceptable, simple basics for a hotel to offer paying guest. A refund for my stay I think should be offered!! I was not told this shortage of hot water during my booking, if I had I would not have booked it. Trying to Glam it up, calling it a ‘DIVA Alert’, no it’s basic hygiene!! I will not stay here again. AVOID, AVOID!!

Dear Guest, Thank you for sharing a review. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you experienced with the hot water supply. This issue arose due to a scheduled maintenance intervention, which was communicated within the hotel, as well as an unexpected technical pump failure that occurred during your visit. Our team worked promptly to restore the full service, and we can confirm that hot water was reinstated in the guestrooms by the late morning hours of September 11th. We fully understand how essential this amenity is during a stay and sincerely apologize for the inconvenience experienced. We value feedback from our guests and would welcome the opportunity to discuss this matter further with you directly. We hope you will reconsider and give us another opportunity to provide the experience you expected. Best regards, Markus Koller, Cluster General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,134 件のレビュー 6.6/10 客室
  • 958 件のレビュー 7.8/10 サービス
  • 13 件のレビュー 9.1/10 インターネット
  • 623 件のレビュー 6.6/10 朝食
  • 558 件のレビュー 5.9/10 快適さ
  • 528 件のレビュー 7.4/10 清潔さ
  • 226 件のレビュー 4.1/10 お値打ち度

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ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。