このホテルは Planet 21 ブロンズです。
BAHNHOF WIEN MITTE
アクセス: 500 m / 0.31 mi 5 min walk / 2 min drive
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Good rooms but far too hot
The hotel is very well located , within walking distance of he main Vienna city centre. The room was very clean and tidy, utensils, plates etc are provided, but would be nice if condiments are provided if doing oneself a snack. Room is not cleaned but you can ask for clean towels at reception if needed. the beds were 2 singles pushed together, The worst thing for myself was that the room was far too hot, the window could not be opened to allow fresh air in. That would put me off returning again.
Dear Guest, Thank you for sharing your review. We're delighted to hear that our location was convenient for your visit to Vienna's city centre and that you found the room to be clean and well-appointed with kitchen utensils and plates. We appreciate your recognition of the tidiness and amenities provided for a comfortable stay. We understand that the temperature in your room was higher than comfortable, and we regret any discomfort this caused. While our rooms are individually air-conditioned for guest comfort, we acknowledge that the inability to open some windows may have contributed to your experience. For future visits, we recommend our Superior Studios or apartments where windows can be fully opened, ensuring a more pleasant room climate. Additionally, our reception is available 24/7 to assist with any in-room adjustments or to provide extra pillows for enhanced sleep quality. We are continuously working to improve our guest experience and your comments are invaluable in that process. It would be a pleasure to have you return. Kind regards,
Well Equipped Clean Apartment
Booked a studio as we have stayed in many studios before which have been spacious. This studio was very small. It looked like the bed was a sofa bed of sorts. Luckily it was made up as a bed when we arrived because we didn't have a clue how to put it away and use the sofa without causing ourselves or the bed some damage. The mattress didn't quite reach the ends of the bed meaning lots of exposed wood which dug into my legs every time I got in and put of bed. That is the only thing I didn't like about this place. The location is excellent, tram stop right outside, short walk from centre. The staff are helpful and friendly. The studio was well equipped. The bathroom was spacious. We had a look at the breakfast but didn't feel we would get €18 euros worth so we went to the supermarket across the road (as you leave the hotel entrance there is a chemist with red signage across the road, to the right of that chemist is a street with a Billa supermarket which is well stocked) We stayed 4 nights. If we return to Vienna we would definitely return to Adagio but will book a one bedroom apartment so we have more space.
Dear Suzanne, Allow us to thank you for the time taken to share this review. We are delighted to hear that you found our location excellent and our staff helpful and friendly. It's great to know that you appreciated the well-equipped studio and spacious bathroom. We apologize for any inconvenience caused by the size of the studio and the bed. We understand that comfort is important, and we offer different room sizes to cater to our guests' needs. For your next visit, we recommend booking one of our one-bedroom apartments, which provide more space and comfort. We also appreciate your feedback on the mattress and will look into addressing this issue. Thank you for sharing your experience with the nearby supermarket, which can be helpful for other guests planning their stay. We look forward to welcoming you back to our aparthotel for another enjoyable stay in the heart of Vienna. Best regards,
Fabulous location and staff
The best service. The staff on every shift were so helpful and friendly. Location is great. A little expensive however I believe Vienna is always expensive for accommodation and maybe our dollar is weak at the moment.
Dear Guest, Thank you for these comments concerning your visit. We are delighted to hear that you found our staff helpful and friendly and that you enjoyed our prime location. We strive to provide excellent service and a convenient base for exploring Vienna. We understand that the cost of accommodation in Vienna can be high, but we aim to offer competitive rates and a comfortable stay for our guests. We hope to welcome you back to our apartment in the future. Kind regards,
Superb location, room, and specially breakfast
Samira M トリップアドバイザー認証口コミ
I've been in many hotels throughout the Europe, and I was really amazed of the excellence of breakfast.. The variety and the freshness, ... And a special thanks to dear lovely sussane The location was perfect The view from the room was touching, We could see the river from our room The facilities were complete. Everything you need was prepared. The room was neat. We arrived 3 hours earlier than the check in but we kindly received our room Many thanks
Dear Samira, Thank you for taking a moment to review your experience. We are thrilled to hear that you were amazed by the excellence of our breakfast, as well as the variety and freshness of the offerings. Our team, especially Susanne, is grateful for your kind words. It's great to know that you found our location perfect and enjoyed the beautiful river view from your room. We take pride in providing complete and well-prepared facilities for our guests, and we're glad that you found everything you needed during your stay. Thank you for mentioning our neat rooms and the early check-in that we were able to accommodate for you. We all certainly look forward to seeing you in the future. Best wishes,
Not a Hotel
We stayed at the Adagio for 6 nights. Several things were bothersome. One of the night clerks is rude and not helpful. Wish I knew her name to tell you. This is not a hotel. So don't think of it as one. Upon arrival you have to sign a contract about ways they will fine you. They don't clean the rooms unless over 7 days. You take out your own garbage. Need toilet paper - go to the front desk. The breakfast service has to be reserved a day in advance. My partner was not feeling well and after several days requested new sheets and told they don't do that unless you pay. Not even to put them on yourself. The front door locks and you need to get buzzed in somewhere after midnight. That wasn't reviewed at check in. We requested top floor. The roof is angled so you lose half the room ceiling. The Adagio is old and the rooms are fine but the carpets and walls in hallways are awful. Dirty and old. Overall for the price it is not worth it. Only saving grace is day desk clerk. She is great.
Dear Guest, Thank you for these comments concerning your visit. We are glad to hear that you found our day desk clerk to be great and helpful during your stay. However, we regret to learn about the issues you encountered. As an aparthotel, our services differ from traditional hotels, and we provide weekly cleaning for stays longer than 7 days. We apologize if this was not clear upon your arrival. We are sorry to hear about your experience with one of our night receptionists and the misunderstanding regarding the breakfast service. We will address these concerns with our team to ensure better communication in the future. Regarding the room and hallway conditions, we continuously work on maintaining and updating our facilities, and we appreciate your feedback as it helps us improve. We hope that the convenient location and the amenities provided in our units, such as the kitchenette and the fitness center, contributed to a comfortable stay. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Kind regards,