Dear Marc G. L., Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that you enjoyed your 8-night stay with us and appreciated our ideal location in the heart of Phuket Town, excellent service and the warm hospitality from our team. Your kind recommendation means a lot to us, and we sincerely look forward to welcoming you back soon for another memorable stay. Kind regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jean D. M. A. L., Thank you for your kind review. We are truly delighted to know that you enjoyed our elegant hotel atmosphere, spacious room and the warm hospitality from our team. It is also wonderful to hear that our convenient location made your visits around the city easy and comfortable. We sincerely appreciate your support and look forward to welcoming you back again for another memorable stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Capucine M. F. B., Thank you for your wonderful and detailed feedback. We’re delighted to hear that you enjoyed your spacious room with balcony, the large bathroom, and the overall comfort of your stay. It’s especially great to know that our team made a positive impression, and we will be sure to pass your kind words to our reception intern for the helpful recommendations—it's lovely to hear you enjoyed dining at Raya following their suggestion. We’re also pleased that you appreciated the pool facilities and the variety offered at our breakfast buffet. At the same time, we’re sorry to hear that external noise from the surrounding area affected your rest, even from a higher floor. We understand how important a quiet environment is for a good night’s sleep, and we appreciate you highlighting this. Thank you again for your strong recommendation. We truly look forward to welcoming you back for another enjoyable stay in Phuket. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jacques, L. S., Thank you very much for your wonderful feedback. We are thrilled to know that you had a pleasant stay with us and truly look forward to welcoming you back again for another memorable stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Estelle, O. L. F., Thank you very much for your kind review. We are truly delighted to know that you enjoyed our comfortable accommodations, convenient location and the warm hospitality of our team members. Your lovely feedback means a lot to us, and we sincerely look forward to welcoming you back soon for another wonderful stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Claude B., Thank you very much for your amazing review. We are truly delighted to know that you appreciated our professional and attentive team, as well as the comfort of our well-maintained rooms and the quality of our meals. Your kind encouragement means the world to us, and we truly look forward to welcoming you back again for another pleasant stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Amar R., Thank you very much for your feedback. We are delighted to hear that you appreciated our convenient location and that our staff were welcoming and attentive. Your kind comments are greatly appreciated and will be shared with our team. We hope to welcome you back soon for another enjoyable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Edward R. R. M., Thank you for sharing your feedback with us. We sincerely regret that your recent stay did not meet your expectations and that the condition of the room and cleanliness short fall the high standards we always strive to uphold. Please rest assured that your comments have been shared with our team for immediate attention. Your review is invaluable in helping us enhance our facilities and service. We would welcome the opportunity to restore your confidence in ACCOR and hope to have the chance to provide you with a seamless experience in the future. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Haitem C., Thank you for sharing your kind feedback. We are delighted to know that you enjoyed our cozy room, appreciated the attentive service from our team and had a wonderful start to your day with our delightful breakfast selections. It is truly rewarding to know your stay was a pleasant one, and we sincerely look forward to welcoming you back again for another enjoyable experience. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Oscar G. C. M., Thank you very much for rating us 10 out of 10. We are delighted to hear that you enjoyed a comfortable stay with us and appreciated our welcoming and helpful team, varied breakfast selection, spacious room, and comfortable bed. We look forward to welcoming you back for another pleasant and memorable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Ba V. N., Thank you for taking the time to share your feedback with us. We are thrilled to know you enjoyed your recent stay at our hotel. Please accept our sincere apologies for any inconvenience caused by the swimming pool not being in operation during your recent visit. We understand how important this facility is for our guests’ experience. We truly appreciate your kind understanding and hope to have the pleasure of welcoming you back again soon for an even more enjoyable stay with all our facilities available. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Sabrina M. R. W., Thank you for taking the time to share your feedback with us. We sincerely regret to learn about your experience and any inconvenience caused during your recent stay. Please accept our sincere apologies once again regarding the condition of the air conditioning in your room as it has been shared with our team for immediate inspection and corrective action. We also regret any disappointment caused by the temporary closure of the pool due to ongoing maintenance. While this essential work is undertaken to enhance our facilities and ensure a better experience for our guests, we understand the inconvenience it may have caused and truly appreciate your understanding. We greatly appreciate your insights, which help us enhance our services and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Cher Ludovic D. A., Merci beaucoup pour votre commentaire et vos aimables mots à l’égard de notre équipe. Nous sommes ravis que vous ayez passé un excellent séjour parmi nous. Concernant la fermeture de la piscine le 29 septembre, nous vous prions de bien vouloir nous excuser. Cette décision a été prise par mesure de précaution, suite à une alerte météorologique régionale liée au passage du typhon, susceptible d’entraîner des conditions imprévisibles. Nous avions également indiqué sur l’affiche que vous pouviez nous contacter si vous souhaitiez malgré tout accéder à la piscine. Néanmoins, nous allons revoir cette communication avec nos équipes afin de nous assurer qu’elle sera plus claire à l’avenir. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un séjour encore plus agréable ! Cordialement, Bryan De Bruyne Directeur Général Novotel & ibis Styles Phuket City Phokeethra

Cher Bastien F., Un grand merci pour votre commentaire ! Nous sommes ravis que vous ayez apprécié l’accueil, la propreté des chambres ainsi que la gentillesse de notre équipe. Au plaisir de vous revoir très bientôt pour un prochain séjour parmi nous ! Cordialement, Bryan De Bruyne General Manager Novotel & ibis Style Phuket City Phokeethra

Dear Tony E., We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and that the hotels location, staff and cleanliness were to your liking. We all hope we can welcome you back soon for another positive experience. Best regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Claude R., Thank you very much for taking your time to tell us about your experience at Novotel Phuket Phokeethra. We regret to read that some areas of your stay did not meet your expectations. We take your feedback concerning the bathroom cleanliness and staff communication on board and will work to improve both of these elements of our guests experience. Meanwhile, we are pleased to know that your experience at the Rooftop Bar was met your expectation as you found the service is superb with very courteous and attentive staff. We hope we have a chance to welcome you back soon on your next visit in Phuket Town. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Marc, Thank you for taking your time to share us your experience! We are delighted to read that overall your stay was nice especially your time at the Roof Top bar was to your liking. We look forward to welcome you back soon in the future. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear William V., Thank you for your review! We’re delighted that you had a comfortable stay and enjoyed our breakfast, cleanliness, and friendly service. Your feedback is valuable to us, and we look forward to welcoming you back for an even more enjoyable stay in the future. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City