阿姆斯特丹 Sloterdijk 车站美居酒店 4 星

Dear Sau, Thank you for taking the time to share your feedback. We are pleased to hear that, overall, you had a satisfactory stay with us. However, we are sorry to learn that the room lighting, the air conditioning, and the room décor did not fully meet your expectations. We apologize for the inconvenience caused by the air conditioning. Should any technical issues arise during a stay, our Front Office team is available 24/7 and is always happy to assist or arrange a solution as quickly as possible. We understand that room décor is a matter of personal preference, and we appreciate you sharing your thoughts about the portrait murals. Your feedback, together with your comments regarding the lighting, has been noted and shared with the relevant teams. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay. Kind regards, Front Office Team Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback and for your excellent rating. We are delighted to hear that you enjoyed our convenient location near Amsterdam Sloterdijk Station and that our hotel was a great choice for your family visit. It is wonderful to know that you appreciated the friendly service and helpful attitude of our team. We also appreciate your comments regarding the Wi-Fi connection speed. Your feedback is valuable, and we will review this with the relevant team to see where improvements can be made. We also take note of your comments regarding breakfast and will continue working to enhance our offerings. Thank you again for recommending Mercure Amsterdam Sloterdijk Station. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in Amsterdam. Kind regards, Elisa Canto Reservations Team Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for taking the time to share your feedback. Regarding the water in the room, we would like to kindly clarify that the bottles provided upon arrival are a welcome amenity offered on the first day of stay. In addition, guests are always welcome to refill their bottles at our water fountain located on the ground floor, and please note that the tap water in the hotel is safe and drinkable. Concerning your comment about an unpleasant smell in the room, we take such feedback very seriously. However, we do not have any record of this being reported during your stay, and no related issues were noted by our team at the time. Our Front Office team is available 24/7, and we always encourage guests to contact us immediately so we can assist and resolve any concerns on the spot. We appreciate your feedback and hope to have the opportunity to welcome you again under improved circumstances. Kind regards, Rister G. Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Yinxin, Thank you for taking the time to share your detailed feedback. We are pleased to read that you appreciated our location and the overall décor. However, we are truly sorry to learn that several aspects of your room did not meet your expectations. The issues you describe regarding the lighting, water pressure and temperature, as well as the air conditioning are certainly not reflective of the standards we aim to provide. Please allow me to highlight that our Front Office team is available 24/7 and always ready to assist with any concerns in the room. Had we been informed during your stay, we would have gladly offered immediate solutions, such as technical assistance or a room change, to ensure your comfort. Your comments have been shared with the relevant departments for review and follow-up, as we take this feedback very seriously. We regret that your experience did not meet expectations and hope you might consider giving us another opportunity in the future to provide you with a more pleasant stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Guest, Thank you very much for your excellent review and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you enjoyed our convenient location, the warm welcome from our reception team, and the high standards of cleanliness throughout the hotel. It is also wonderful to know that you appreciated our breakfast selection and found it rich and of high quality. Your positive comments regarding our team, as well as your recognition of our sustainability efforts and ALL Accor membership benefits, are truly appreciated and will be shared with the entire team. We are very pleased that you had such a satisfying experience, and we look forward to welcoming you back again soon. Warm regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station