Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations. We understand that the location of the room, the noise experienced, and the step near the window caused discomfort during your visit. Guest comfort and safety are very important to us, and we regret that this room arrangement affected your experience. We also appreciate your comments regarding the WiFi connection, cleanliness, and overall services. Your feedback has been shared with the relevant teams so that we can review these points and continue improving our guest experience. We would have appreciated the opportunity to assist you during your stay, as our team is always available to help find solutions whenever possible. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards we aim to offer. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent rating. We are delighted to know that you had a perfect stay with us and that all aspects of your experience, from the arrival to the cleanliness and our team’s service, met your expectations. We truly appreciate your recommendation and hope to welcome you back again soon at Mercure Amsterdam Sloterdijk Station. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Sau, Thank you for taking the time to share your feedback. We are pleased to hear that, overall, you had a satisfactory stay with us. However, we are sorry to learn that the room lighting, the air conditioning, and the room décor did not fully meet your expectations. We apologize for the inconvenience caused by the air conditioning. Should any technical issues arise during a stay, our Front Office team is available 24/7 and is always happy to assist or arrange a solution as quickly as possible. We understand that room décor is a matter of personal preference, and we appreciate you sharing your thoughts about the portrait murals. Your feedback, together with your comments regarding the lighting, has been noted and shared with the relevant teams. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay. Kind regards, Front Office Team Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback and for your excellent rating. We are delighted to hear that you enjoyed our convenient location near Amsterdam Sloterdijk Station and that our hotel was a great choice for your family visit. It is wonderful to know that you appreciated the friendly service and helpful attitude of our team. We also appreciate your comments regarding the Wi-Fi connection speed. Your feedback is valuable, and we will review this with the relevant team to see where improvements can be made. We also take note of your comments regarding breakfast and will continue working to enhance our offerings. Thank you again for recommending Mercure Amsterdam Sloterdijk Station. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in Amsterdam. Kind regards, Elisa Canto Reservations Team Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for taking the time to share your feedback. Regarding the water in the room, we would like to kindly clarify that the bottles provided upon arrival are a welcome amenity offered on the first day of stay. In addition, guests are always welcome to refill their bottles at our water fountain located on the ground floor, and please note that the tap water in the hotel is safe and drinkable. Concerning your comment about an unpleasant smell in the room, we take such feedback very seriously. However, we do not have any record of this being reported during your stay, and no related issues were noted by our team at the time. Our Front Office team is available 24/7, and we always encourage guests to contact us immediately so we can assist and resolve any concerns on the spot. We appreciate your feedback and hope to have the opportunity to welcome you again under improved circumstances. Kind regards, Rister G. Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Yinxin, Thank you for taking the time to share your detailed feedback. We are pleased to read that you appreciated our location and the overall décor. However, we are truly sorry to learn that several aspects of your room did not meet your expectations. The issues you describe regarding the lighting, water pressure and temperature, as well as the air conditioning are certainly not reflective of the standards we aim to provide. Please allow me to highlight that our Front Office team is available 24/7 and always ready to assist with any concerns in the room. Had we been informed during your stay, we would have gladly offered immediate solutions, such as technical assistance or a room change, to ensure your comfort. Your comments have been shared with the relevant departments for review and follow-up, as we take this feedback very seriously. We regret that your experience did not meet expectations and hope you might consider giving us another opportunity in the future to provide you with a more pleasant stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk

Dear Guest, Thank you very much for your excellent review and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you enjoyed our convenient location, the warm welcome from our reception team, and the high standards of cleanliness throughout the hotel. It is also wonderful to know that you appreciated our breakfast selection and found it rich and of high quality. Your positive comments regarding our team, as well as your recognition of our sustainability efforts and ALL Accor membership benefits, are truly appreciated and will be shared with the entire team. We are very pleased that you had such a satisfying experience, and we look forward to welcoming you back again soon. Warm regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent review and perfect rating following your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed our convenient location, quiet rooms, and the range of facilities and amenities available in the surrounding area. It is also wonderful to know that you felt secure and comfortable during your stay and appreciated the in-room facilities as well as our sustainability initiatives. Your kind feedback regarding our team is greatly appreciated and will be shared with them. We sincerely thank you for your valuable comments and hope to have the pleasure of welcoming you back again in the future for another excellent stay. Warm regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Dongwei L., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Amsterdam Sloterdijk Station. We are delighted to hear that you appreciated our convenient location, as well as the friendliness of our front desk staff. It is also reassuring to know that you found your room to be quiet and comfortable. We hope to welcome you back for another enjoyable stay in the future. Kind regards, Maria Reservations Department

Dear Jomei H., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, enjoyed the comfortable environment, and received attentive service from our staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant experience. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor

Dear Wing K. F., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and your room comfortable. We appreciate your comments on the bathroom facilities and will take your observations into consideration as we continuously strive to enhance our guests' experiences. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor

Dear Kuo C. S., Thank you for your feedback regarding your recent stay with us. We appreciate your acknowledgment of the enjoyable breakfast view. However, I sincerely apologize for the inconvenience caused by the wet bathroom floor. Rest assured, we take your comments seriously and will continue to work on improving our facilities for all guests. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor

Dear Yu W. F., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and your room clean and tidy. Our team is dedicated to providing a pleasant experience for all our guests, and your feedback is greatly appreciated. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor

Dear J, Thank you for your positive feedback. We are pleased to hear that you were satisfied with the hotel\'s location and the cleanliness of the room. Regarding the issues you mentioned with the cleaning service and Wi-Fi connection, we will take your feedback seriously in order to enhance future stays. Kind regards, Dayenne van der Vegt Front Office & Reservations Supervisor