阿姆斯特丹瑞士酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,031 评论

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Damrak 96, 1012 LP 阿姆斯特丹, 荷兰

描述

酒店其他优惠

  • 地理位置优越，距离达姆广场和中央车站仅几步之遥

  • 步行即可探索阿姆斯特丹隐藏的宝藏

  • 现代化的设施、健身中心和会议室

  • Royal 98 餐厅提供国际美食，还可欣赏美景

  • 坐落于一座具有重要历史意义的地标建筑内

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酒店位置

阿姆斯特丹瑞士酒店

Damrak 96
1012 LP 阿姆斯特丹
荷兰

GPS:52.373403, 4.893462

电话
传真 +31 20 522 3225

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ROYAL98

ROYAL98 是阿姆斯特丹市中心的一间意大利餐厅，意大利面、薄皮燃木烤箱披萨和新鲜制作的莎拉是那里的特色菜。这里供应全天菜单，确保让客人品尝到当地供应商提供的新鲜、有机的食材。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,031 评论

TripAdvisor 评级  4.5/5  1,693 评论

卓越奖 2023

Just Average Hotel

Tripadvisor 评级 3.0/5

611alanaj Solo travel - 经 TripAdvisor 认证的评论

The location was great, close to allot of excursions, transit, restaurants and stores. I felt very safe being a woman alone. My tub was not cleaned for two days. They staff made the bed and brought me fresh towels, I guess they thought I wouldn’t notice. Not worth the fee, I thought since they were part of Accor part of Fairmont the hotel would be excellent. It was just average, my room on the first floor was very noisy and I had a view of McDonald’s, Wendy’s and KFC. I would never want to stay here again.

Dear Guest, We regret that some aspects of your stay did not meet the standards you expected. Our guests' comfort is of the utmost importance, and we apologize if the oversight in cleaning your tub detracted from your experience. Regarding the fee, we strive to offer value through our amenities and services, including our luxurious bedding options and our on-site restaurant, ROYAL98. We understand that each guest has unique preferences and expectations, and we're sorry to hear that your room's proximity to city noise and the view did not align with your desires. We appreciate you bringing these aspects to our attention. Best regards, Wencke Bolsius, General Manager

Loved to stayed there

Tripadvisor 评级 5.0/5

Tourist40059095683 经 TripAdvisor 认证的评论

Nice, clean and comfortable rooms. The staff at the front desk is friendly and very helpful (we only met Mark, Rob, and two ladies ) The hotel has an excellent locations , walking distance to Central train Station, and many attractions, right in the center of the downtown, with lots of supermarkets, restaurants, and shops. We would definitely come back to the Swissotel next time.

Dear Guest, Thank you for this great review. We are delighted that your stay at Swissotel Amsterdam exceeded your expectations and that our dedicated staff members made a lasting impression with their friendly and helpful service. Our central location truly places us in the vibrant heart of this historic city, making it a breeze for our guests to explore and enjoy the best of Amsterdam. Moreover, our commitment to providing immaculate accommodations is reflected in your appreciation for our clean and comfortable rooms, which we are continuously enhancing for the comfort and satisfaction of our guests. We look forward to welcoming you back soon. Kind regards, Wencke Bolsius, General Manager

How to be scammed out of 450 euros in Amsterdam by unscrupulous, dishonest, and bad-faith hotel staff.”

Tripadvisor 评级 1.0/5

Xiao H 经 TripAdvisor 认证的评论

What do you expect from hotel staff? Customer Service: Prompt and courteous assistance for any problem or question, and a solution that is agreeable for both parties. Transparency: Clear information on rates and services, including specific hotel policies, especially regarding any charges not clearly specified during check-in. Warm Welcome: A smile and friendly attitude upon your arrival or during interactions with the staff. Professionalism: Efficient handling of your requests. I will tell you about the terrible experience at the Swisshotel in Amsterdam. I booked two rooms for 3 nights at this hotel (a total of six nights) with a departure on August 1st. The Reception First problem: It is impossible to park in front of the hotel if you have your own car to unload your luggage. This is not practical with two children; you have to find a public parking lot more than 200 meters away and carry your luggage yourself. Great start. Upon our arrival, there was only one person at the front desk, who was not very friendly (forget about point 3, a warm welcome) as they were busy. A customer without a reservation was in front of us, but the room was probably too expensive, and they had a credit card issue. After 5 minutes of discussion and waiting, they left without checking in, and two other customers were behind us. My wife checked in, and the person quickly asked her to sign on a tablet in English (she is a foreigner and not a native English speaker), telling her that these were the conditions and that the hotel is non-smoking. And here comes the scam! At no point did the receptionist, during the check-in, specify the conditions of this non-smoking policy, especially the most important point that the hotel, without your consent and without warning or cautioning you, will charge you a 450 euro penalty if they find out you have smoked (forget about transparency and professionalism in providing information to the client, or it is a deliberate dishonest attitude to scam you out of 450 euros). The Curtain Falls We returned in the afternoon of the second day, and my wife could not enter the room with our two little girls as her card was blocked. Going to the reception, a male employee rudely explained to her that the hotel is non-smoking, that a 450 euro fine would be charged, and gave her a five-minute lecture. Having gone to park the car (see inconvenience one) and arriving about ten minutes later, I found her still in the lobby, the employee not having reactivated her key to go up. I was worried and asked her the reason. She explained the situation to me. I then spoke to the receptionist, who addressed me discourteously and in a raised voice. I told him I would record his comments if he continued, so he calmed down and told me that it was not him who took the initiative to block the cards (forget about point 3 once again). The Final Act The Check-out The duty manager (because for transparency, she of course did not want to tell me her name, see points 2-4). Having booked 6 nights, I expected warm, friendly, and accommodating customer service, but it was quite the opposite. We tried to discuss in vain. This employee adopted a fixed stance to charge me the 450 euros, and instead of finding an amicable agreement or even making a goodwill gesture, despite me explaining that no one had informed us of this penalty at any time, that nowhere in the room was the fine mentioned, that it was indeed a method of crooks and bad faith. Especially since another employee, claiming to be responsible for maintenance, allegedly saw my wife smoking at the window from his office and informed the reception (sneaky informer mode). At that moment, the reception or this employee, Mr. Gretz I believe, if this hotel, its staff, and management had genuine customer service (see point one), could have had the courtesy to call my wife and point out that it was not allowed even at the window and that she could incur this 450 euro fine. But again, this hotel did not (deliberately, one might ask?) have this attitude. That was my disappointing experience at this hotel. If you expect points 1-2-3-4 from a hotel and its staff, judge for yourself if the boxes are ticked.

Dear Guest, Thank you for taking the time to provide us with your review. We understand that the challenges you faced with parking and the check-in process were not the start to your stay that you deserved. Swissotel Amsterdam is located in the heart of the city, and while this means we are conveniently central, it does unfortunately limit our ability for on-site parking. However, we aim to provide clear information on our website regarding valet parking and nearby public parking to assist our guests. Our intent is to maintain a comfortable and clean environment for all guests, and any penalties are in place as a deterrent rather than as a punitive measure. We value transparency and make sure to share our house rules with all our guests when making a reservation and upon arrival. Our dedicated team members are constantly working to ensure the satisfaction of our guests and we are confident that no raising of voice or rude behavior takes place under our roof. Smoking is banned in all enclosed public spaces, the hospitality sector and in the workplace. An administrative fine (in Dutch) of at least €450 and at most € 450,000 can be imposed when violating the Tobacco Act (such as by breaching the ban on smoking and smoking areas). Swissotel Amsterdam prides itself on its prime location in the vibrant heart of Amsterdam, close to many shops, museums, and restaurants, as well as being a short walk from Amsterdam Central Station. We believe this central location offers our guests the opportunity to easily explore the city's historic charm and attractions. We hope we can welcome you back in the future. Kind regards, Wencke Bolsius, General Manager

Great location but dont eat there

Tripadvisor 评级 4.0/5

justalittlebitocd 经 TripAdvisor 认证的评论

Location ticked our boxes. Right near Dam square and the Palace. Main train station at the end of the street, 5 min walk past plenty of food and souvenir shops. Short walk to Ann Frank house or the red light district We didn’t love our room. It was dark . It had one little window overlooking buildings at the back or side Our Shower was dangerous especially if you are small (like me) or elderly or have hip issues. Can’t believe hotels still insist on having showers in baths. It’s a high step into the shower bath and too easy to slip. The shower taps were weird to work out . As I was showering I was actually wondering how the staff managed to clean the bath / shower without hurting their backs The bed and the pillows were super comfy We were impressed with the storage situation for our cases . We thought it was very clever The breakfast area is dark. It needs some light . The food is woeful. Don’t worry about getting breaky included . Go next door . Even mcbreakfast would be better We even tried the restaurant. The food was not too bad but the man who served us at breaky (once coz we never went back)also served us at Royal 08. He is clearly overworked or has zero job satisfaction.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you enjoyed the comfort of our beds and pillows and found our storage solutions for your cases ingenious. It is wonderful that these aspects of your stay were satisfactory and met our aim to provide a tranquil rest and convenience to our guests. However, we apologize for certain aspects of your stay falling short of your expectations. We understand that the design of our shower baths may pose an inconvenience, and we appreciate your feedback as it helps us to improve our guest experience. Moreover, we are sorry to hear that the room's lighting did not create the bright and welcoming atmosphere we strive for. Our dedication to guest satisfaction includes ensuring that all areas, including our breakfast venue, are inviting and comfortable, and we regret to hear that our breakfast offering did not delight you. We would like to point out that our guests generally appreciate the quality of service, and your comments regarding the service in our restaurant have been noted for review and improvement. Nonetheless, we are pleased that you appreciated the prime location of Swissotel Amsterdam, right in the vibrant heart of the city, within walking distance to major attractions and convenient transport connections. Our central location is ideal for exploring Amsterdam, and we are glad it contributed positively to your stay. We hope to welcome you back. Kind regards, Wencke Bolsius, General Manager

In need of renovation

Tripadvisor 评级 3.0/5

uncle_ben14 经 TripAdvisor 认证的评论

This hotel is not really a 4 star experience as a whole. Let's start with the best bits: the service was very polite and professional, special mention to Rob, who really seemed to enjoy his work. For a first time visitor the hotel is right in the thick of it with tram services just outside the door and all service and shops you need. The rest was pretty average. We booked a Classic twin room and was assigned one with a dull courtyard view. Quite comfy beds. The room itself ok size but very worn down and unmodern with carpet floor. No outlets by the bed. Bathtub slippery and please give the shower head a deep clean.. Glad we did not pay premium for this as it was about the same prize as other mid-range hotels. Next time I'll probably look elsewhere.

Dear Mr Ben, Thank you for sharing your experience with us. We are pleased that you found our service to be polite and professional, with Rob standing out for his enthusiasm and dedication to his work. It is our goal to provide attentive and personalized service to all our guests. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that the condition of the room fell short of what you anticipated. While some of our accommodations feature historical charm with contemporary touches, we recognize there is always room for improvement and take your observations seriously. Moreover, we regret that the view from your Classic twin room was not to your liking. We aim to ensure that all our guests have a pleasant and memorable stay with us, and we apologize for any disappointment caused. Finally, we appreciate your comments regarding the bathroom cleanliness and will give this matter the attention it deserves. Nonetheless, we are delighted that you enjoyed our central location, right in the heart of Amsterdam's vibrant city center with convenient access to tram services and local amenities. Our prime location is indeed one of the highlights for our guests, offering easy exploration of the city's historic sites and its many shops and restaurants. We are looking forward to welcoming you again. All the best! Wencke Bolsius, General Manager

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其他网络用户评价我们的酒店

  • 1,314 评论 9.6/10 位置
  • 1,319 评论 6.5/10 房间
  • 1,239 评论 8.3/10 服务
  • 15 评论 7.8/10 上网
  • 501 评论 6.1/10 清洁度
  • 434 评论 6/10 早餐
  • 234 评论 6/10 氛围
  • 189 评论 4.4/10 设施

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