宜必思尚品特里尔酒店

客户意见评级 (ALL 评级) 4.5/5 1,498 评论

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描述

酒店其他优惠

  • 紧邻大黑门

  • 在距离酒店大约 80 米的室内停车场设有市中心付费充电桩。

  • 部分区域挑高可达 4.5 米

  • 在登记入住时尽可能减少人员接触

  • 无接触式支付

我们的客房

预订此酒店

酒店位置

宜必思尚品特里尔酒店

Metzelstrasse 12
54290 特里尔
德国

GPS:49.755417, 6.637639

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 100% 无烟酒店
酒店附近
  • 停车

早餐

早餐从甜/咸味早餐开始,享用各种口味且营养均衡的美食。您可从各种特色咖啡、茶和果汁中选择中意的饮料。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,498 评论

TripAdvisor 评级  4.3/5  1,017 评论

卓越奖 2025

Top location / Ok breakfast / No Service

Tripadvisor 评级 3.0/5

Mari1917 经 TripAdvisor 认证的评论

Dear Mari1917, Thank you very much for your review. We are pleased that we were able to convince you with our central location in the middle of the historic old town, breakfast and our own parking spaces! It's a pity that you only rate our beautiful corner room as ‘ok’. If necessary, we will be happy to bring more hangers to your room. The desk is the green fold-out panel under the TV. You are welcome to ask one of our friendly staff members on your next visit if you are missing anything in your room. Free coffee, tea and water are available in the lobby between 4:30 in the morning and 22:00 in the evening. If you need any toiletries, you can also ask for them at reception. It has been standard practice for several years now for payment to be made at check-in. It is a pity that you found this annoying. Unfortunately, due to our system, the final invoice is only issued when you check out - however, we will be happy to provide you with an information invoice upon payment if you wish. As we have heeded the feedback from our guests in recent years, we are now asking whether daily cleaning is required. Many of our happy guests would like to do without this. However, this is up to each guest. We look forward to welcoming you again as our guest and hope that we will be able to convince you completely. Best regards from the oldest city in Germany Your ibis Styles Team Trier

Recommended

Tripadvisor 评级 5.0/5

maea8 经 TripAdvisor 认证的评论

Dear Guest, thank you for your feedback. We are happy you enjoyed your stay and like especially our central location, staff at breakfast dn the room so much! If needed you can request more hangers at the reception! Hope to welcome you as our guest again soon. Kind regards Your ibis Styles Team Trier

Great location but unacceptable service

Tripadvisor 评级 3.0/5

Elke V 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your visit. Firstly, we’re pleased that you appreciated our central location, modern ambience, and the cleanliness of our rooms. We’re also delighted to hear that Markus was able to provide excellent service during your stay. However, we deeply regret the negative interactions and service lapses you experienced with other members of our team. The behavior you described is not reflective of the standards we hold ourselves to, and we sincerely apologize for any rudeness or inattentiveness you encountered. Rest assured, your comments will be addressed with the entire team to ensure that such incidents do not happen again. Regarding the facilities, we understand your concerns about the lack of a fridge, microwave, and ice machine in the rooms. While our design concept is minimalistic, we recognize that these amenities can be essential for many guests, and we offer these at the 24/h reception. We also regret the miscommunication about parking availability and the incident at the reception desk when you were seeking assistance. This is not the level of service we aim to provide, and we will reinforce training to improve responsiveness and attentiveness to our guests' needs. Finally, we apologize for the mix-up with the "Do Not Disturb" sign and any inconvenience caused by the breakfast offerings. We aim to provide a variety of quality options, and your feedback will be shared with our culinary team for review. Your feedback is invaluable to us, and we are committed to making improvements based on your comments. While we understand your hesitation to return, we would welcome the opportunity to regain your trust should you decide to stay with us again in the future. Thank you once again for your candid feedback. Please do not hesitate to contact us directly if there is anything further we can do for you. Warm regards, Johanna Remus, Hotel Management

Room for improvement

Tripadvisor 评级 4.0/5

Escape48790249744 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Guest, thank you for your feedback. We are happy you enjoyed especially our central location, the room itself and our pet friendly policy! If needed you can request glasses or toothbrushcups at the reception as well as hangers if you need some more! Your hint regarding breakfast we will hand to the right department. We hope to welcome you as our guest again! Kind regards Your ibis Styles Team Trier

Nice hotel in City Center

Tripadvisor 评级 5.0/5

LTT319 经 TripAdvisor 认证的评论

Dear Guest, thank you for your feedback! We are happy you enjoyed your stay and liked especially our central location, the room and our breakfast times so much! If needed we will bring you some more hangers to your room. Hope to welcome you as our guest again soon! Kind regards Your ibis Styles Team Trier

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,370 评论 9/10 位置
  • 1,441 评论 6.9/10 房间
  • 1,046 评论 8.6/10 服务
  • 22 评论 2.9/10 上网
  • 907 评论 7.6/10 早餐
  • 500 评论 8.1/10 清洁度
  • 192 评论 5/10 食物
  • 26 评论 2.2/10 酒吧和饮品

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