Hôtel Mercure Paris Notre Dame Saint Germain des Prés 4 estrelas

This hotel was not good at all for a Mercure hotel, the lady helping at breakfast was very polite but overall the staff are rude and unfriendly. Jerome was very helpful and extremely friendly/professional. Overall I would not recommend or stay here again.

Disappointing, worse than any previous experience in the Mercure hotels in Europe and Brazil. The room has a very low ceiling, I am surprised it is legal. The shower is very poorly designed, it is a real challenge not to flood the bathroom. Heating impossible to adjust, always too warm. Service erratic: one day no clean glasses near the sink, no pillow cover replacement and so on. Never again!!

Ficou abaixo da expectativa.... o hotel esta bem localizado, mas o quarto é minusculo, cheirava a cigarro e não era compativel com a foto do site. Banheiro com manchas de bolor.....

This hotel is conveniently located near the Latin quarter. Very close to the RER, Metro, restaurants, on shopping convenience, but still very quiet and I got great sleep. The staff is exceptional! The only criticism would be for the wifi which was painfully slow.

Nos hospedamos pela primeira vez neste hotel. . A localização é muito boa, com todos serviços, lojas e restaurantes em torno, bem como estação de Metro. Café da manhã bom e especialmente, staff muito atencioso e prestativos.

Gostaria de reclamar com veemência do ar condicionado desligado nos quartos durante minha estadia. Eu saio de casa de férias, espero descansar e ter uma boa noite de sono após caminhar pela cidade, e na prática passo calor a noite toda pois o ar condicionado não funciona, pois é de praxe a Rede Accor na França não permitir o uso do ar condicionado nos quartos nesse período. Reclamei na recepção do Hotel do problema, e me foi informado que nada poderia ser feito, e que eu deveria abrir a janela..... Ou seja, abrir a Janela e acordar bem cedo devido a claridade e ao barulho devido a janela aberta.......isso não me parece muito lógico ou racional. Diante do Forte calor no quarto optei em abrir a Janela, e além de acordar bem cedo devido ao barulho eu e minha esposa voltamos gripados para casa pois estava ventando e dormindo acabou afetando nossa saúde, ela inclusive precisou ir ao médico devido a dor de garganta, e tenho certeza que isso ocorreu devido a termos aberto a janela. Acho isso um grande erro da parte da rede Accor....economia burra e descabida. Na próxima viagem, provavelmente não ficarei nos hotéis da Accor caso a viagem ocorra nesse período, pois não saio de casa para passar calor a noite toda no quarto de um Hotel 4 estrelas, durante as minhas férias, em função de uma economia feita pela Rede hoteleira...lamentável isso.

The hotel is in a very good location, the service is very good and the staff is very helpful and friendly. The room was small but we didn´t spend much time there except to sleep in and the bathroom is good. I can recommend the hotel to those who want to stay in a hotel in the center of Paris.

Do not expect the level of quality of the other Mercure Hotels In my case, in addition, the hotel was under renovation and when I arrived the ceiling were open with cables pending, boxes were all around the area I suppose would be the reception, dust was everywhere. I asked for a dental kit which took about 30' to arrive (it was 1.30 in the night already) because it was probably stored somewhere. Rather than closing the hotel during renovation they kept selling rooms at regular prices without advising clients, not even platinum members like me. A horrible experience which I communicated to the hotel chain but got no answer. Bad experience, badly managed ... congratulations!!!

Hotel em reforma, staff pouco agradável, apartamento muito pequeno.

Rooms are tiny, the bathrooms are minute. The hotel is undergoing renovations so water and electricity were interrupted during my stay. The hotel was super expensive, however, I had to be close by, so I selected it. Not at all good value.

Good and clean room; Hotel well located. Just few blocks from metro; Good free WIFI; Good breakfast; Fast check-in/check-out; Hotel staff is very pleasant; The room is not so big but it is usual in Paris hotels.

Hotel muito bom perto dos principais pontos turísticos muito limpo o staff muito simpático gostei

Café da manhã muito gostoso, excelente localização e funcionário da recepção muito atenciosos. Achei o quarto muito pequeno.

The hotel is conveniently located to many of the sites of Paris with easy access to the Metro and hop on hop off buses. The rooms are small but very much in line with many Paris hotels. None the less, the bed was comfortable and the room was clean and modern.

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