Dear Lauro, Thank you for your wonderful review. We are delighted to know that you had such an enjoyable stay and that you appreciated the comfort of your room, our central location, and the attentive service provided by our teams. It is a pleasure to hear that everything went smoothly and that you particularly enjoyed our Room Service, restaurant, and bar. We will be sure to share your kind words with Juan, who will be delighted to know he made your experience even more memorable. Thank you once again for your recommendation. We look forward to welcoming you back to SO/ Paris in the near future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Vinicius, Thank you very much for your wonderful review. We are delighted to know that you enjoyed your stay with us and appreciated our location, breakfast, housekeeping service, and above all, the attentive care provided by our team. Your special recognition of Marta truly means a lot, and we will be sure to share your kind words with her. We are also pleased to hear that our breakfast team contributed to making your mornings enjoyable, and we will pass along your compliments to them as well. It was a pleasure to welcome you to SO/ Paris, and we sincerely hope to have the opportunity to welcome you back for another memorable stay in the near future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Katherine, Thank you so much for your wonderful review and for recommending SO/ Paris. We are delighted to hear that you enjoyed our location, the breathtaking views, and the comfort of your room, especially the towels and shower. A special thank you for recognizing Juan. We will be sure to share your kind words with him—he will be thrilled to know he helped make your breakfast experience so enjoyable. It was a pleasure welcoming you, and we truly look forward to seeing you again on your next visit to Paris! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Luciano, Thank you very much for your wonderful feedback. We are delighted to hear that you found SO/ Paris welcoming, comfortable, and chic, and that you enjoyed our convenient location. Most importantly, we are truly honored by your kind words regarding our team. Providing warm, attentive, and personalized service is at the heart of what we strive to achieve every day, and it is incredibly rewarding to know that the kindness, professionalism, and courtesy of our staff made such a positive impression on your stay. We are also pleased that you appreciated our twice-daily housekeeping service and the care with which it was delivered. Your comments will be shared with the entire team, who will be thrilled to know that their efforts contributed to making your experience exceptional. We sincerely thank you for your recommendation and look forward to welcoming you back to SO/ Paris in the near future. Warm regards Bathilde Milandou Quality Manager - SO/ Paris

Dear Fabio, Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to read that your experience was so memorable, from our excellent location to the comfort and tranquility of your room, which you found impeccable. It is especially rewarding to know that our breakfast, along with one of the most beautiful views over Paris, left such a strong impression on you. Your kind words regarding the attentiveness and helpfulness of our team mean a great deal to us. Knowing that you describe the entire team as “sensational” is the highest compliment we could receive, and I will be sure to share your feedback with all of our team, who will be thrilled to have contributed to making your stay so exceptional. We very much hope to have the pleasure of welcoming you back soon for another spectacular experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Domingos Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your modern and comfortable bedroom, as well as our polite and attentive team. It’s great to know that you appreciated our central location and the convenience of having both a restaurant and a nightclub within the hotel. Your kind words mean a lot to us, and we look forward to welcoming you back to SO/ Paris for another memorable stay. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ivan, Thank you for your kind words regarding the location, structure, and services at SO/ Paris. We are delighted to hear that you enjoyed your stay and appreciated the beautiful views. Your positive feedback is truly valued. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Carlos, Thank you very much for taking the time to share your experience. I am delighted to hear that you enjoyed our spacious and modern rooms feeling comfortable during your stay is very important to us. However, I am truly sorry that your restaurant experience was affected by the size of the tables. At SO/, we follow the Bonnie principle, which is all about anticipating our guests’ needs and creating personalized, comfortable moments. It is clear that on this occasion, we did not fully meet your expectations, especially regarding the setup for three guests. Please rest assured that your feedback has been shared with our team to enhance arrangements and ensure that every group can fully enjoy their dining experience. We sincerely hope to welcome you back soon and provide an experience that truly reflects the SO/ philosophy. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ana, Thank you for your positive feedback regarding your recent stay at SO/ Paris. We are thrilled to hear that you enjoyed our prime location, the quality of your room, and the excellent cleanliness and service provided. We look forward to welcoming you back in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Natalia, Thank you very much for your kind and detailed review. We are delighted to hear that you enjoyed the beautiful view of the Eiffel Tower, the modern and fashionable atmosphere of SO/ Paris, and our central location. It is wonderful to know that you appreciated the contemporary design of our breakfast restaurant, the complete buffet, and the delicious food, as well as the attentive and youthful service throughout your stay. We are especially pleased that Manon contributed to making your experience memorable. She is indeed a wonderful and attentive professional, and we will be sure to share your kind words with her. We look forward to welcoming you back very soon, with room allocations and upgrades subject to availability. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Carlos, Thank you for your kind words regarding your recent stay at SO/ Paris. We are delighted to hear that you found our hotel comfortable and beautiful. We noticed that you rated your experience a 7/10, and we would love to understand more about your feedback. Your insights are valuable to us as we continuously strive to improve our services. Please feel free to share your thoughts, and we remain at your disposal for any assistance. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Andre, Thank you for your kind words regarding your stay at SO/ Paris. We are thrilled to hear that you enjoyed our location, ambiance, and services. We understand that the street closures may have been unexpected, but as you said, it makes for a great story to tell! It will be our pleasure to welcome you back for another memorable experience. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Tacio, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed our prime location, decor, and leisure options. Your recommendation means a lot to us, and we hope to welcome you back soon! Bathilde Milandou Quality Manager - SO/ Paris

Dear Tamyr Youssef, Thank you for sharing your experience, and I sincerely apologize for the challenges you encountered during your stay. It’s disappointing to hear about the inconvenience you faced in accessing the pool, particularly in such cold weather, as well as its limited availability due to classes at the external gym. Please note that we have a partnership with Ozenhit, a fitness and swimming club open to external guests. As a result, there are indeed certain days when classes are held. Concerning the outdoor access, we sincerely regret the inconvenience, but the terms of our agreement with the club no longer allow for direct indoor access from the hotel. After reviewing the situation, I can confirm that points were indeed applied to this stay, amounting to a value of €680. Please be informed that I have sent you the invoice,please let me know if you need clarification. I sincerely apologize for the inconvenience you experienced with the lack of a driver to bring your car. This service is a fundamental part of the seamless experience we aim to provide, and I regret that we fell short in this regard. Your feedback has been shared with the team to ensure such situations are addressed more effectively in the future. We are committed to enhancing our service and ensuring a more flawless experience for our valued guests. Thank you for bringing this to our attention, and we hope to have the chance to make it right during a future stay. I remain at your disposal if you would like further clarification on your invoice. Please feel free to contact me directly, and I will be happy to assist you: ba… Bathilde Milandou Quality Manager - SO/ Paris

Dear Caio, Thank you for taking the time to share your experience at SO/ Paris. We are delighted to hear that you enjoyed your stay with us and appreciated the stunning 360° views, the wonderful breakfast, and the comfort of your room with its beautiful view of the Eiffel Tower. We have also noted your comment regarding the pricing of dinner. Feedback like yours helps us to continuously evaluate and improve our offerings to ensure they meet the expectations of our valued guests. We look forward to welcoming you back on your next visit to Paris for another exceptional stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Andre, Thank you for your feedback. We are pleased to hear that you enjoyed the comfort of your room, the excellent view, and our prime location near the metro station. We sincerely apologize for the inconvenience regarding the use of your Accor points during checkout. This is certainly not the experience we aim to provide. I am happy to confirm that the payment with 10000 points for a value of 200€ worked. I am sorry for any confusion created during your check out at the hotel. We will shortly reimburse the American Express credit card that was used during your check out with the help of our finance department. We wish you a happy new year and hope to see very soon. Sincerely, Bathilde Milandou Quality Manager - SO/ Paris

Dear Marilia, Thank you for your wonderful review! We're delighted to hear that you found SO/ Paris modern and comfortable, with thoughtful details that enhanced your stay. It’s great to know that you appreciated the attentive service from our team, enjoyed the breakfast, and took in the spectacular views. Your feedback is invaluable, and we hope to welcome you back for another fantastic experience soon! Stefan Viard General Manager - SO/ Paris