Sofitel Luang Prabang 5 stars

Customer review rating (ALL Rating) 4.8/5 103 reviews

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Description

Hotel extras

  • Bestowed the "Best Pool & Spa in Laos" accolade at Travel+Leisure Awards Asia Pacific

  • Enshrined in Luang Prabang's epicenter, within an erstwhile French governor's sanctuary.

  • Delve into curated Laotian sojourns; from esoteric treasure quests to sacrosanct ceremonies.

  • 25 suites in a heritage setting, each with verdant gazebos and Bathtub or private plunge pool.

  • Savor Lao-French culinary; where farm-harvested treasures meet chef's bespoke creation

Our accommodation(s)

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Hotel location

Sofitel Luang Prabang

Ban Mano
0600 LUANG PRABANG
Lao people's democratic republic

GPS:19.881499, 102.135347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOVERNOR'S GRILL

Governor's Grill at Sofitel Luang Prabang: Our chef, an artisan of Farm to Table, masterfully blends Lao heritage into local dishes. Indulge in fresh, locally-sourced offerings, live grilling showcases, and ethereal Lao desserts. The epitome of dining.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  103 reviews

TripAdvisor Rating  5.0/5  1,095 reviews

Certificate of excellence 2024

Recommended. Luang Prabang is worth Visiting

TripAdvisor rating 5.0/5

Christopher K TripAdvisor review

We had an intimate stay. Very quiet and you can enjoy place as if you are in paradise. My partner loves to find the bunnies around maybe because of the weather they're hard to go outside but Keilli said they usually come to the restaurant every morning such a cutie. We also enjoy feeding the fish. Just a tip, they are most found near the pond. Thank you Keilli has every knowledge of most of the things you ask her, her smile and energy is a plus also Phone, Souk,Bat keep up the good job. We really enjoyed talking to you. They have a barbecue by the Pool every 6pm happy hour for wine, cocktail and beers.

Dear Christopher, Thank you so much for your lovely review. We are thrilled to hear that you and your partner had an intimate and peaceful stay with us at Sofitel Luang Prabang. We're glad you enjoyed the serene environment and the unique experience of spotting our resident bunnies and feeding the fish by the pond. It's wonderful to know that Keilli, Phone, Souk, and Bat made your stay even more special with their warm hospitality and knowledge. We take pride in our team and are delighted they could enhance your experience. We’re also happy to hear you enjoyed our evening barbecue by the pool and the happy hour offerings. Creating memorable moments for our guests is what we strive for, and your feedback affirms our efforts. Thank you once again for choosing Sofitel Luang Prabang. We look forward to welcoming you back to our little piece of paradise. Warm regards, Vard Front Office Manager Sofitel Luang Prabang

Average 5 night stay - not worth the price

TripAdvisor rating 3.0/5

LondonerAbroad29 Couples - TripAdvisor review

- Check-in quality and service: 3* - Breakfast: excellent with good options across all areas - Restaurant (dinner): we had room service and were served two plates of cold steak and cold chips. Not sure what happened here but it’s beyond the point of complaining for such basic things - Drinks: Very hit and miss for all cocktails, issues with Bloody Mary (saw a lady also send it back twice at the 3 Nagas last night), issues with their Pina Colada which was actually foul - SPA: Bleugh. Usual stuff for Laos. Fingers too close to my private areas. Music too quiet. AC too loud. Bit seedy and can’t actually smell the chosen oil. The staff is very trying and Mrs Kailli (across Sofitel and 3 Nagas) was the saving grace; made a birthday beautiful. Personalised gifts. Just very high quality professionalism and communication. She is an absolute gem for this resort and I hope they reward her fully Whilst the pool size in the villa is good, the turn down and cleaning service is good, our room smells like drainage / gutters. The water was brown on the first day coming out of the taps - imagine. The panels around the pool is very dated and quite disgusting. As such - whilst we had a pleasant stay made possible by the staff who are genuinely lovely and trying, and obviously along with Rosewood and the Belmond, this is a top 3 option in Luang Prabang, I think from a value perspective it’s a 3* all-in experience unfortunately. Lastly - the prices are not held consistent so you can pay 40% higher or lower for the same room depending on how far out you book - this hotel is actually owned by a regional individual so doesn’t hold consistent pricing consistent with European brands ie same price every day all year within 5% only. As such - be prepared to feel like you’ve overpaid when you check and see your room 40% cheaper for another day… Thanks

Dear Valued guest, Thank you for taking the time to share your feedback about your recent stay at Sofitel Luang Prabang. Your insights are important to us. We’re delighted that you enjoyed our breakfast and appreciated Ms. Kailli’s exceptional service. She truly is an asset to our team. We apologize for the cold room service dinner and inconsistent cocktails. We have addressed these issues with our kitchen and bar teams to ensure improvements. We hope the complimentary spa treatment provided some relaxation during your stay. Regarding the room conditions, we understand the drainage smell and brown water were unpleasant. During your stay, we were upgrading our water supply system for a period of 3 hours. We placed letters in all occupied rooms to inform guests, but it seems we missed yours, and we sincerely apologize for that oversight. Maintaining high standards of cleanliness and hygiene is our top priority, and we continually work to improve our facilities. As for our pricing, it varies based on season and booking timing. This dynamic pricing model helps us offer competitive rates and value to our guests. At Sofitel Luang Prabang, we offer a unique experience where you can travel back in time and enjoy the slow luxury that defines our beautiful town. Luang Prabang is a UNESCO World Heritage site, and we are proud to be part of its rich history. As part of the Accor group, we are committed to upholding the same high standards and exceptional service across all our properties worldwide. Thank you again for your feedback. We look forward to welcoming you back and providing an experience that truly reflects the high standards of Sofitel. Kind regards from SO, Saransh Sharma General Manager Sofitel Luang Prabang

The gem of Luang Prabang

TripAdvisor rating 5.0/5

Compass21677185882 TripAdvisor review

Sofitel Luang Prabang offers all what you may expect when you reach a hotel : perfect location, amazing facilities (the pool is simply fantastic, do not miss the spa full of charm elected best spa in Laos in 2023... do not miss either the complimentary massage offered at breakfast area to rejuvenate your day start), excellent comfort in room (comfort of the Sofitel beddings and mattress always unbeatable), delicious food options & cocktails, served by the pool or at the main restaurant Governor's Grill. But what made our stay simply unforgettable was the amazing staff there : front desk manager Mr Youth super helpful attentive and providing the very best recommendations for the visits; Mr Souk's recommendations in restaurant for food options were priceless, so were the cocktails he prepares at happy hour by the gorgeous pool to enjoy the sunset, restaurant staff Bath and Phone always present and offering their unique beautiful smile to enlighten each day. But the service highlight was definitely given by restaurants manageress Mrs Keili who operates in both 3 Nagas restaurant in the town as well as in the Governor's Grill within the hotel : super professional and attentive to details, always present and willing to provide her best recommendations; by putting service level at its best Keili made the whole experience in Sofitel Luang Prabang simply unforgettable.

Dear Valued guest, Thank you for your heartfelt review! We're thrilled to hear that you enjoyed your stay at Sofitel Luang Prabang and that our facilities, location, and services met your expectations. Your kind words about our team, especially Mr. Youth, Mr. Souk, Bath, Phone, and Mrs. Keili, mean a lot to us. We're delighted to know that they contributed to making your stay unforgettable with their exceptional service and warm hospitality. We look forward to welcoming you back for another memorable experience soon! Warm regards, Vard Front Office Manager Sofitel Luang Prabang

Staffs are not just staffs they can be your family of friends away from home

TripAdvisor rating 5.0/5

Vo M TripAdvisor review

We went last January and we loved our stay at both Sofitel and sister hotel MGallery Its not to stay in Sofitel coz its quiet and you can enjoy peace with the sound of birds and wind that makes you feel more relaxed. We loved to spend the day at the pool. Daily breakfast is a delight with so attentive staffs. Then we met Keilli, she spoils us. I remember when our time to stay in 3 Nagas she's not in uniform that time coz its her off but when she saw me she came and help me with my packs of things. She's a gem. I found a new friend in Luang Prabang until now we are still connected thats why I'm making this review.

Dear Vom, Thank you so much for sharing your heartfelt review. We are delighted to hear that you enjoyed your stay with us at Sofitel and our sister hotel, MGallery. It's wonderful to know that you found our environment peaceful and relaxing, and that you had such a pleasant time by the pool and at breakfast. Our team strives to create a welcoming and serene atmosphere for all our guests. We are especially thrilled to hear about your connection with Keilli. She truly is a gem, and it’s heartwarming to know that she made such a lasting impression on you. We are proud to have staff who go above and beyond to make our guests feel like family. Thank you for your kind words and for sharing your experience. We look forward to welcoming you back to Luang Prabang and continuing to be your home away from home. Warm regards, Vard Front Office Manager Sofitel Luang Prabang

best part of visiting Luang Prabang was the Sofitel!

Customer review rating 5.0/5

Robert R. Solo - Confirmed reviews ALL

Everything at this hotel was perfect: the grounds, the rooms, the food, and the service. About the latter I can't say enough - the people at the reception/front desk went above and beyond to guarantee I was well taken care of and all of my needs were met. They were very kind. The restaurant was very professionally run, and wonderfully well-organized. I would return to Luang Prabang just to stay once more in this stunning hotel. Thanks for everything.

Dear Robert R., Thank you so much for your wonderful review. We are thrilled to hear that you found everything at our hotel to be perfect, from the grounds and rooms to the food and service. Your kind words about our reception and front desk team truly mean a lot to us. We strive to go above and beyond for our guests, and it's gratifying to know that our efforts made your stay memorable. We're also delighted to hear that you enjoyed your dining experience with us. Our team takes great pride in providing a professional and well-organized service. We look forward to welcoming you back to Sofitel Luang Prabang on your next visit. Thank you again for your kind words and for choosing to stay with us. Best regards, Vard Front Office Manager Sofitel Luang Prabang

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