ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.6/5 499 reviews

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Description

Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Our accommodation(s)

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Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.048951, 109.343749

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  499 reviews

TripAdvisor Rating  4.8/5  1,283 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Wong M. T. Families - Confirmed reviews ALL

My daughter is very happy with the king size bed with so many pillows and the bed is very comfortable the room space is big and nicely design she love it

Dear Mrs WONG M. T., Thank you very much for sharing your lovely feedback. We’re delighted to hear that your daughter was very happy with the king-size bed, the many pillows, and the overall comfort of the room. It’s also wonderful to know that you appreciated the spacious room and its nice design. Your kind words truly motivate our team to continue delivering memorable stays for families. We look forward to welcoming you and your family back to ibis Pontianak City Center in the near future. Warm regards, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Melina M. Couples - Confirmed reviews ALL

Location - walking distance to Ayani Mall. Nearby to some good eateries. Vigor (sports centre for pickleball & badminton) located just behind the hotel. Experienced the Sunday car free day Room - space is good enough for 2 pax. Comfortable bed, basic toiletries provided Hospitality - friendly front desk & room cleaning staffs

Dear Mrs MELINA M., Warmest greeting from Ibis Pontianak City Center. Thank you very much for sharing your detailed experience with us. We’re delighted to hear that you enjoyed our strategic location within walking distance to Ayani Mall, nearby eateries, and the convenience of the Vigor sports centre just behind the hotel. It’s also great to know that you experienced the Sunday car-free day and found the room comfortable for two guests, with a cozy bed and essential amenities provided. We truly appreciate your kind words about the friendliness of our front desk and housekeeping teams. Your feedback means a lot to us and motivates us to continue delivering excellent service. We look forward to welcoming you back to ibis Pontianak City Center in the near future. Warm regards, Ulysses Jeffrey General Manager

Great Value for Money

TripAdvisor rating 5.0/5

AfiqQ6 TripAdvisor review

Great facilities best value for money and great location for our Kuchings people to come and have a look

Dear Mr Afiq Q , Warmest greeting from Ibis Pontianak City Center. Thank you very much for your kind review. We’re delighted to hear that you found our facilities excellent, great value for money, and enjoyed our strategic location. It’s also wonderful to know that our location is convenient for our guests from Kuching. We truly appreciate your recommendation and look forward to welcoming you back to ibis Pontianak City Center. Best regards, Ulysses Jeffrey General Manager

Good experience

TripAdvisor rating 5.0/5

Freedom06492871190 TripAdvisor review

Good experience, great staff service, comfortable place, tasty food, overall memuaskan

Warmest greeting from Ibis Pontianak City Center. Thank you for your positive rating. We are pleased to know that your experience at our hotel met your expectations. Your satisfaction is our priority. Best regards, Ulysses Jeffrey General Manager

The hotel is clean, the staff is friendly

TripAdvisor rating 4.0/5

meryy x TripAdvisor review

Strong smell of people smoking. Quite disturbing The rest is okay. Towel, cover pillow has no good smell, please improve

Dear Mrs meryy x, Warmest greeting from Ibis Pontianak City Center. Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant smell caused by cigarette smoke, which was understandably disturbing to your comfort. We are also very concerned to learn about the condition of the towels and pillow covers. Please rest assured that this matter has been taken seriously and has been shared with our housekeeping team for immediate improvement and stricter quality control. We appreciate your honest feedback, as it helps us improve our service quality. We hope to have the opportunity to welcome you back with a much better experience. Warm regards, Ulysses Jeffrey General Manager

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Other web-users rate our hotel

  • 210 reviews 9.4/10 Location
  • 451 reviews 8.3/10 Room
  • 436 reviews 9.5/10 Service
  • 16 reviews 8.9/10 WiFi
  • 283 reviews 9.2/10 Cleanliness
  • 171 reviews 9/10 Amenities
  • 167 reviews 8.9/10 Food
  • 111 reviews 8.8/10 Vibe

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