Mercure Krakow Stare Miasto 4 estrelas

Nota clientes Avis 4.7/5 5.633 comentários

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Como funciona?
+ 24 Serviços

Extras do hotel

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Localização do hotel

Mercure Krakow Stare Miasto

Pawia 18 B
31154 cracóvia
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in desde as 15h00

Check-out até às 12h00

  • De avião

    KRAKOW BALICE A 17 km / 10,56 milhas

  • De comboio

    KRAKOW GLOWNY A 0,25 km / 0,16 milhas

GPS:50.066754, 19.944759

Serviços do hotel

WINESTONE

O restaurante Winestone hotel dispõe de pratos internacionais deliciosos servidos nas famosas "les planches" - na pedra. Relaxe e desfrute da sua estadia com um exótico copo de vinho da nossa coleção cuidadosamente selecionada.

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Serviços de catering
  • Um Restaurante
  • Um Bar
  • Pequeno-almoço
    • Bufete Custo adicional
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Reuniões/Eventos
  • 5 Salas de reunião
  • Centro de negócios
    • Centro de negócios com acesso para cadeira de rodas
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Equipamentos e serviços do hotel
  • Informações do hotel
    • 198 quartos
    • 3 quartos para pessoas com mobilidade reduzida
    • 28 quartos para famílias
    • 12 quartos contíguos
    • 198 quartos para não fumadores
    • 7 pisos
  • Idiomas falados no hotel
    • Espanhol
    • Francês
    • Italiano
    • Polonês
    • Inglês
  • Salão
    • Sala de espera ou lounge
  • Lavandaria/estacionamento assistido
    • Limpeza a seco/engomadoria
  • Wi-Fi
    • WIFI de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% não fumadores
  • Elevador para todos os pisos
  • Check-in e check-out
    • Check-out expresso
    • Check-in expresso
  • Arrumação para bagagem
    • Arrumação para bagagem
  • Equipamento de secretária disponível
    • Máquina de engraxamento de sapatos
  • Cofre na receção
    • Cofre na receção
Acesso ao alojamento
  • Parking Custo adicional
    • No local
    • 33 lugares de estacionamento
    • Público
    • Unidades de carregamento de veículos elétricos - 22 kVA
    • Unidades de carregamento de veículos elétricos - 3,7 kVA
    • Unidades de carregamento de veículos elétricos - 7 kVA
    • Estacionamento aberto todos os dias, 24 h/dia
Bem-estar
  • Fitness
    • No local
Lojas/shopping
  • Loja de presentes/loja de jornais
Família
  • Serviços para crianças
    • Biblioteca infantil
    • Jogos de tabuleiro disponíveis

As nossas opções de alojamento

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 6

  • Tamanho máximo: 86

  • Capacidade máxima: 84 pessoas

  • Capacidade máxima para banquetes: 50 pessoas

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Avaliações dos nossos clientes sobre o
Mercure Krakow Stare Miasto

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL 4.7/5

5.633 comentários

Classificação do TripAdvisor 5.0/5

1.541 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Great hotel and good location

Nota Tripadvisor 5.0/5

258wilberthb Business - 19/09/2021 Avaliação com certificação TripAdvisor

Really enjoyed my stay at the Mercure Krakow. Great service and support from staff. Alwats helpful and never a No. Enyojed a nice room upgade to a suite. Nice restaurant with terrace and good food! Really enjoyed the hamburger and steak. Great location in a friendly neighborhood nearby a mall and short walking distance to the central square.

Exceptional - like staying with friends!

Nota Tripadvisor 5.0/5

CarmenGraceRusso 10/08/2021 Avaliação com certificação TripAdvisor

From the moment we arrived to when we left we thoroughly enjoyed our stay. In fact we felt we were staying with friends such was the exceptional level of service. Our tour to Auschwitz/Birkenau and onto the Salt Mine was organised super efficiently. These are both unmissable experiences. That evening the hotel restaurant was extremely busy, but nonetheless despite a bit of a wait we enjoyed a delicious supper. Our room was very comfortable. The hotel is located close to the historic centre (an easy 5-10 minute walk), and across the road from the elegant Galeries Krakow shopping mall. If you visit Krakow I can totally recommend you stay at the Mercure Krakow Stare Miasto!

6 stars

Nota Tripadvisor 5.0/5

Kaido K 09/08/2021 Avaliação com certificação TripAdvisor

Excellent service during all that 4 days. Reception crew was awsome and very friendly. Great location, near railway station and big shopping mall. Junior suite was great, comfort bed, enough space and quiet. Strongly recommend !

Very pleasant stay

Nota Tripadvisor 4.0/5

lieub2016 09/08/2021 Avaliação com certificação TripAdvisor

A very pleasant stay. Location is great with walking distance to shops and the old town. Parking in the basement is good. Smooth check in check out. Breakfast is very good. WiFi works good. Bed mattresses and pillows are comfortable.

Great experience

Nota Tripadvisor 5.0/5

Agnieszka L Business - 03/03/2021 Avaliação com certificação TripAdvisor

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Ótima localização, ótima equipe de atendimento

Nota clientes Avis 5.0/5

Frank Negócios - 10/10/2020 Comentários confirmados de ALL

O hotel fica muito bem localizado. Eu fiquei em um apartamento de frente pra rua e, apesar de ser uma rua movimentada (onde circulam onibus, bonde elétrico e carros), o barulho externo não me incomodou. Ótimo isolamento externo. Ótimo quarto. Ótima cama. Achei o café da manhã caro, por isso não tive a oportunidade de experimenta-lo. Fica bem ao lado de um shopping center. O hotel disponibiliza guarda chuva e bicicleta para os hóspedes. O único problema é que a bicicleta não possui freio no guidão. O freio é no pedal. Achei estranho. Eu recomendo este hotel para qualquer tipo de viagem.

Dear Frank, I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and our perfect location :). Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back again on the Pawia str nbr 18 :) With best regards , Grzegorz - Guest Experience Manager

Bem localizado, Colaboradores Muito simpáticos

Nota clientes Avis 5.0/5

Jerónimo C. Famílias - 28/08/2020 Comentários confirmados de ALL

Foi uma estadia agradável desde a chegada. Na receção ficaram agradecidos por termos reservado em plena pandemia (mas a vida continua) e ofereceram-nos o pequeno almoço durante a estadia. O quarto que reservamos é espaçoso e encontramos bem arrumado e limpo. O pequeno almoço muito bom com colaboradoras muito simpáticas e eficientes. Resumindo, quando voltar a Cracóvia (cidade maravilhosa) voltaremos a reservar neste hotel por tudo o que disse e pela excelente localização.

Dear Jeronimo :) We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Hotel Team.

Dissapointed

Nota Tripadvisor 2.0/5

Bonta_B Friends getaway - 06/08/2020 Avaliação com certificação TripAdvisor

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

Perfect location, perfect hotel

Nota Tripadvisor 5.0/5

rolex2019 27/02/2020 Avaliação com certificação TripAdvisor

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Bem localizado. Optimo atendimento. Optimo restaurante.

Nota clientes Avis 5.0/5

Anónimo Casais - 13/02/2020 Comentários confirmados de ALL

Hotel limpo, confortável, com optimo atendimento. Excelente pequeno almoço e restaurante.

Dear FILIPA :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Extremamente bem localizado

Nota clientes Avis 4.5/5

Paula L. Casais - 28/01/2020 Comentários confirmados de ALL

O hotel está extremamente bem localizado. O staff é muito prestável e simpático. O pequeno almoço é muito bom e variado. O hotel tem todo o conforto necessário. Preço justo.

Dear Paula :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Nice hotel near by old town and Galerie Krakowska

Nota Tripadvisor 4.0/5

AnneSoikkeli Friends getaway - 01/01/2020 Avaliação com certificação TripAdvisor

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel close to old city

Nota Tripadvisor 5.0/5

Departure669721 Family - 24/12/2019 Avaliação com certificação TripAdvisor

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

Christmas Vacation in Krakow 2019

Nota Tripadvisor 5.0/5

Ben1955 Friends getaway - 13/12/2019 Avaliação com certificação TripAdvisor

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Best experience. A class above the rest.

Nota Tripadvisor 5.0/5

jwlcha Family - 10/12/2019 Avaliação com certificação TripAdvisor

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

Great Hotel

Nota Tripadvisor 5.0/5

H8557NMmichaelp Friends getaway - 16/11/2019 Avaliação com certificação TripAdvisor

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Break in Krakow

Nota Tripadvisor 5.0/5

Dannnybarr Couples - 15/11/2019 Avaliação com certificação TripAdvisor

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

Meu Le Club não foi pontuado ate agora

Nota clientes Avis 3.5/5

Daniel F. Negócios - 08/10/2019 Comentários confirmados de ALL

Ótimo hotel. Ótimo café da manha. Ótimo e equipamento e na academia. Porém Meu Le Club não foi pontuado ate agora.

Dear DANIEL LOUREIRO F., We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto (Old Town). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Karwacka Welcome Manager

Wonderful hotel

Nota Tripadvisor 5.0/5

Compass820790 Couples - 01/10/2019 Avaliação com certificação TripAdvisor

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

Qualidade e localização excelentes

Nota clientes Avis 4.5/5

Orlando D. A. C. F. Famílias - 31/08/2019 Comentários confirmados de ALL

Otima.

Exmo Senhor :) Agradecemos os seus comentários no seguimento da sua estada no Hotel Mercure Krakow Stare Miasto (Old Town). Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

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