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Hotel Novotel Krakow Centrum 4 estrelas

Nota clientes Avis 4.6/5 6.715 comentários

Hotel aprovado por ALLSAFE

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Novotel Krakow Centrum
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+ 17 Serviços

Extras do hotel

  • A uma curta distância a pé do centro histórico

  • Centro de fitness remodelado

  • Parque de estacionamento subterrâneo

  • Internet sem fios de alta velocidade grátis

  • Aluguer de bicicletas para hóspedes

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento Serviços a pagar
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidos Serviços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Máquina de lustrar sapato
  • Lojas/shopping
  • Concierge
Lazer e atividades
  • Piscina
  • Sala de ginástica
  • Bem-estar
  • Praia e desportos aquáticos
  • Outras atividades desportivas
Catering
  • Pequeno-almoço Serviços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 8 Sala(s) de reunião
  • Área de Internet (Macintosh)
  • Centro de negócios
  • Servicio disponible fotocopia/impresión

Localização do hotel

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Check-in desde as 14h00

Check-out até às 12h00

  • KRAKOW GLOWNY RAILWAY STATION :  2 JUBILAT

  • De avião

    BALICE A 15 km / 9,32 milhas

  • De carro

    A4 A 14 km / 8,7 milhas

  • De comboio

    DWORZEC GLOWNY A 5 km / 3,11 milhas

  • De comboio

    KRAKOW GLOWNY A 2,5 km / 1,55 milhas

GPS:50.054624, 19.925911

As nossas opções de alojamento

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Os nossos restaurantes e bares

NOVO SQUARE LOUNGE BAR

Tipo de cozinha: Internacional

Interior moderno com muita luz natural e uma atmosfera acolhedora - um local perfeito para um almoço de negócios ou para um jantar romântico a dois. Os hóspedes mais novos podem desfrutar de um menu infantil.

  • Segunda-feira -
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  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

NOVO SQUARE LOUNGE BAR

Bar lounge NOVO SQUARE - descubra um local onde a vida sabe melhor.

Foto não contratual

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 8

  • Tamanho máximo: 146

  • Capacidade máxima: 180 pessoas

  • Capacidade máxima para banquetes: 80 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Novotel Krakow Centrum

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.6/5

6.715 comentários

tripadvisor

Classificação do TripAdvisor 4.5/5

2.366 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Bom hotel, ótimos funcionários, nem tão bom serviço de limpeza

Nota clientes Avis 4.0/5

Lílian C. Viajante individual - 30/09/2020 Comentários confirmados de ALL

É um bom hotel, bem localizado, todos os funcionários são muito atenciosos, simpáticos e prestativos. No entanto, as acomodações poderiam ser um pouco mais limpas, vi algumas sujeiras no meu quarto que me incomodaram.

Dear Lilian Marques Da C., Thank you for taking the time to give us your opinion, which is very important to us. I regret that your stay may have been less to your expectations in certain areas, especially concerning the cleaning and for that I am sincerely sorry. Please rest assured that your comments have been shared with Houskeeping team in an effort to improve hotel standards. Thank you very much for your kind words about staff. It was a pleasure to have you as our guest and we sincerely hope we can welcome you back soon. Sincerely, Anna Mida Operation Manager

Localização perfeita!

Nota clientes Avis 4.5/5

Nuno M. Famílias - 26/02/2020 Comentários confirmados de ALL

Quartos espaçosos e à semelhança da cadeia Novotel são hoteis orientados para a familia. Bom pequeno almoço!! Bom espaço para crianças e divertimentos de adultos. Bom restaurante a preços razoáveis.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Szymon Szymczyk Guest Experience Manager

Average

Nota Tripadvisor 3.0/5

JJHFIN 23/01/2020 Avaliação com certificação TripAdvisor

Jacuzzi out of order in the spa. Warm dishes in the breakfast buffet were too low in temperature, and the cold dishes were almost room temperature. Super strong detergent smell in the elevator one morning. Personnell nice and amicable, especially in the restaurant. Food there in the evening was good. Alone the starters were big enough to satisfy our appetite.

Ecxcellent business hotel, all comfort in privilege room, with parking and good service

Nota Tripadvisor 5.0/5

pevanel Business - 06/12/2019 Avaliação com certificação TripAdvisor

Excellent stay, modern hotel, wel situated with underground parking, comfortable privilege rooms with desk to work, good wifi, spacious room, comfortable bed and bathroom, good breakfast. Only too cold in restaurant, and bit slow service. Very friendly staff, specially Michael (trainee) at reception. One of the best personal services i ever got. He deserves a star !

Recommended

Nota Tripadvisor 5.0/5

Stay33681581029 Business - 17/11/2019 Avaliação com certificação TripAdvisor

I was particularly impressed by the friendliness of the staff and their willingness to help in any way possible. The breakfast was excellent. Cracow is not a cheap city, so all in all I was very happy I stayed in Novotel Krakow Central

Excellent hotel

Nota Tripadvisor 5.0/5

Timothy S Solo travel - 12/10/2019 Avaliação com certificação TripAdvisor

I have stayed in many of the 4 star hotels in Krakow and I believe the Novotel Krakow Centrum is the best. It is doubtful if you could beat it for friendliness of staff, bedroom comfort, breakfast and location.

Espetacular nunca fui tao bem atendido em todos os niveis

Nota clientes Avis 5.0/5

Marcus V. S. Viajante individual - 04/10/2019 Comentários confirmados de ALL

Nao ha o que descrever apenas deizer que o hotel tem um staff de primenra linha o pessoal do restaurante e bar sper amavel de Alto Nivel certamente em meu retorno voltarei ai

Dear Marcus, Thank you so much for this lovely review, it is truly heart-warming! I am so glad to hear that you enjoyed our hospitality. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I am going to share your kind feedback with the team. We certainly would be delighted to welcome you back in near future. Wishing you a great week ahead, Agnieszka Fedior Reservations Department

A popular hotel near the old town and on the vistula

Nota Tripadvisor 4.0/5

369erwing Couples - 30/09/2019 Avaliação com certificação TripAdvisor

I was there with a group and spent 3 nights in this upscale mid-range hotel and can recommend a stay for all ages. Very nice, well equipped, spacious rooms. The hotel is located directly on the Vistula River and the shipping points as well as the old town with the many restaurants and Baar and the famous Wawel Hill. The indoor pool with fitness center invite you to relax and unwind. The staff is mostly very friendly, but in the breakfast room is urgently missing the necessary staff!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I am delighted that you loved our spacious rooms and that the convenience of the location as well as the fitness centre. I will share your feedback about breakfast service with the Food and Beverages manager and we will take the appropriate measures to address the problem. Thank you again. We hope to see you soon! Warm regards, Agnieszka Fedior Reservations

Would recommend this Hotel

Nota Tripadvisor 5.0/5

Culture587035 Couples - 21/09/2019 Avaliação com certificação TripAdvisor

Really enjoyed our 3 night stay in the Novotel and made feel very welcome to Krakow,Staff were so friendly and helpful with Tours etc.Unfortunately we found the pool very cold and hot tub empty and not in use,a little disappointing after our tiring day at the Salt Mines.Overall we would recommend this Hotel which is very central to everything.

Cumpriu com as expectativas

Nota clientes Avis 4.5/5

Maria D. D. S. F. Amigos - 06/09/2019 Comentários confirmados de ALL

Local bastante acolhedor e simpático.

Great Hotel to stay at in Krakow

Nota Tripadvisor 5.0/5

Marian B Couples - 21/07/2019 Avaliação com certificação TripAdvisor

All of the staff made us feel very welcome and we were very happy with all the facilities. Our room was large,quiet and comfortable with views of Wawel Castle. It was great to be able to use the pool, hot tub and sauna to relax after a full day of sightseeing. Very good selection of food at breakfast and we enjoyed eating in the restaurant a couple of times. Location is close to the river and a short walk to the main square.

Modern hotel in perfect location

Nota Tripadvisor 4.0/5

Noora79 Family - 01/07/2019 Avaliação com certificação TripAdvisor

I have stayed here twice so far and there will be a third time. This hotel is modern and well kept. The location could not be much better with the price. Service is also good and the only thing I can complain about is the restaurant menu. It is very heavy for a woman. Basicly you have to eat salad.

Dear Noora79, Thank you for your review! We are so happy it was your next stay at Novotel Kraków Centrum and nice to see that your stay was good. Thank you for your comment about our restaurant menu- this is good point. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Novotel Krakow

Nota Tripadvisor 4.0/5

marklE3005WJ Family - 17/06/2019 Avaliação com certificação TripAdvisor

Friendly staff with nice lounge area, rooms as well as rest of property was clean and well maintained. It was Hot while we were in Krakow and the air conditioning unit had a hard time keeping up. all in all an enjoyable experience

Dear marklE3005WJ, Thank you for your kind words and recommendation. We are happy you spent a great time at Novotel Kraków Centrum. We look forward to welcoming you again soon. Best regards, Anna Jędruch Front Office Department

Great view

Nota Tripadvisor 4.0/5

jordanwin1 Family - 29/05/2019 Avaliação com certificação TripAdvisor

We travelled with family, used 3 rooms in the hotel but the brother in law opted out for a non hotel rental option. To accommodate all 10, used one of the terrasse suites, great accommodation, the dining room, kitchen and of course the outdoor terrasse. Perfect way to see Krakow with family.

Dear jordanwin1, Thank you for your opinion. We really appreciate your kind words about the hotel. We look forward to welcome you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Very good unless you are a Accor Gold Card holder

Nota Tripadvisor 4.0/5

chasmac_11 Couples - 15/05/2019 Avaliação com certificação TripAdvisor

First the good: Very well maintained, very nice staff, very clean rooms and public areas, great breakfast and good bar food. Accor Card: If you have booked a Executive room you would expect it to be on one of the higher floors such as the 5th or 6th with a view of the river and castle. We had a 3rd floor room with a view of the lane at the side of the hotel. So much for the upgrade to a better room when possible.

Krakov Cracker

Nota Tripadvisor 4.0/5

Curious28009543154 Friends getaway - 06/05/2019 Avaliação com certificação TripAdvisor

A group of six of us stayed here for four nights as part of our self-arranged city break. We were all pleasantly surprised at what we found - primarily very helpful and attentive staff in all departments and a good location some 15 minutes stroll to the centre. The breakfast choice was very good and the availability of fruit and water for taking away is a nice touch. My wife and I were upgraded to an Executive Room. Although we weren't too clear about what extras we were now receiving, the bed was comfortable and the room itself was fine. But as I've said, our biggest win was having a staff team at the hotel who were extremely friendly, helpful and informative.

Nice Location

Nota Tripadvisor 4.0/5

Shubham B Business - 30/03/2019 Avaliação com certificação TripAdvisor

Location is very suitable. Rooms are also quite acceptable. Maybe can increase few amenities in room & bathroom, then would be more better. More or Less the price is also not bad. I can recommend this property and maybe will stay again in future.

Dear Shubham B, Thank you for your recommendation. We really appreciate your honest comment about the room. We are glad we fulfiled your expectations and we hope you will back to Novotel Kraków Centrum soon! Best regards, Anna Jędruch Front Office Department

Excelente atendimento e cordialidade

Nota clientes Avis 4.5/5

Siscacciati C. Negócios - 12/03/2019 Comentários confirmados de ALL

Excelente localização, atendimento, estacionamento, desejum,etc.

Dear Sir, Thank you for your review, we appreciate your honest feedback. Thank you for staying with us, we hope to have the pleasure of welcoming you back next time at Novotel Kraków Centrum. Kind regards, Anna Jędruch Front Office Department

Novotel Krakow

Nota Tripadvisor 5.0/5

Gerard T Couples - 10/03/2019 Avaliação com certificação TripAdvisor

Had a fantastic stay here. Service and food was excellent. Evelina, our waitress was a joy. Very efficient and friendly. Josef , the breakfast manager was also extremely helpful. Room was possibly the most comfortable we’ve stay in in a long time. Well done Novotel Krakow, keep up the great service.

Dear gerthunder, Thank you for your kind words, we're thrilled you enjoyed your stay and appreciate our staff. We hope to welcome you back again, you're always welcome here when you're in Cracow. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Satisfatório

Nota clientes Avis 3.0/5

Rui B. Negócios - 18/02/2019 Comentários confirmados de ALL

Vários pontos negativos: - roupeiro sem cabides para pendurar a roupa e, após reclamar logo no início, continuou na mesma - cofre não fixado no armário (??). Após reclamação, ficou na mesma. Ainda me foi perguntado pela pessoa da recepção, quando reclamei: "Mas porque é que isso é importante?". Sem comentários. - Máquina de café Nespresso no quarto mas sem cápsulas dispon´veis. Resolvido após reclamação. - No quarto estava um flyer a anunciar que obteria ponto extra caso não pretendesse que me arrumassem o quarto diariamente. A justificação seriam os beneficios para o ambiente...quem sabe se também para a Accor. Nunca vi campanha com justificações mas despudoradas. Que tal anunciarem que o restaurante finciona em self-service? E se o cliente lavar a sua loiça recebe pontos extra? Ou se aceitar ser ele a arrumar e limpar o quarto recebe ainda mais pontos? O delírio na gestão de que vale tudo é inacreditável. - pequeno-almoço para levar (dado ter saído do hotel às 5h) - sofrível. 2 sandwiches de fraca qualidade, 1 garrafa de água, 2 peças de fruta; 1 barrita de cereiais. Nem um guardanapo, nem um sumo, nem um iogurte. Conclusão: esperei pelo pequeno-almoço do voo da Lufthansa de Frankfurth para Lisboa que foi bem melhor, apesar do seu core-business não ser a hotelaria.

Dear Mr. B.. Thank you for sharing your opinion with us. As part of the Accor we are committed to care about our environment due to Planet21 program. If it comes to the "Do Not Clean My Room" service - you always have a choise. We do our best to provide the best possible service and also we do care about natural resources. I believe we will have a chance to welcome you again. Kind regards, Jakub Głowacki, Guest Experience Manager

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