Hotel Novotel Krakow Centrum 4 estrelas

I have stayed in many of the 4 star hotels in Krakow and I believe the Novotel Krakow Centrum is the best. It is doubtful if you could beat it for friendliness of staff, bedroom comfort, breakfast and location.

Nao ha o que descrever apenas deizer que o hotel tem um staff de primenra linha o pessoal do restaurante e bar sper amavel de Alto Nivel certamente em meu retorno voltarei ai

I was there with a group and spent 3 nights in this upscale mid-range hotel and can recommend a stay for all ages. Very nice, well equipped, spacious rooms. The hotel is located directly on the Vistula River and the shipping points as well as the old town with the many restaurants and Baar and the famous Wawel Hill. The indoor pool with fitness center invite you to relax and unwind. The staff is mostly very friendly, but in the breakfast room is urgently missing the necessary staff!

Really enjoyed our 3 night stay in the Novotel and made feel very welcome to Krakow,Staff were so friendly and helpful with Tours etc.Unfortunately we found the pool very cold and hot tub empty and not in use,a little disappointing after our tiring day at the Salt Mines.Overall we would recommend this Hotel which is very central to everything.

Local bastante acolhedor e simpático.

All of the staff made us feel very welcome and we were very happy with all the facilities. Our room was large,quiet and comfortable with views of Wawel Castle. It was great to be able to use the pool, hot tub and sauna to relax after a full day of sightseeing. Very good selection of food at breakfast and we enjoyed eating in the restaurant a couple of times. Location is close to the river and a short walk to the main square.

I have stayed here twice so far and there will be a third time. This hotel is modern and well kept. The location could not be much better with the price. Service is also good and the only thing I can complain about is the restaurant menu. It is very heavy for a woman. Basicly you have to eat salad.

Friendly staff with nice lounge area, rooms as well as rest of property was clean and well maintained. It was Hot while we were in Krakow and the air conditioning unit had a hard time keeping up. all in all an enjoyable experience

We travelled with family, used 3 rooms in the hotel but the brother in law opted out for a non hotel rental option. To accommodate all 10, used one of the terrasse suites, great accommodation, the dining room, kitchen and of course the outdoor terrasse. Perfect way to see Krakow with family.

First the good: Very well maintained, very nice staff, very clean rooms and public areas, great breakfast and good bar food. Accor Card: If you have booked a Executive room you would expect it to be on one of the higher floors such as the 5th or 6th with a view of the river and castle. We had a 3rd floor room with a view of the lane at the side of the hotel. So much for the upgrade to a better room when possible.

A group of six of us stayed here for four nights as part of our self-arranged city break. We were all pleasantly surprised at what we found - primarily very helpful and attentive staff in all departments and a good location some 15 minutes stroll to the centre. The breakfast choice was very good and the availability of fruit and water for taking away is a nice touch. My wife and I were upgraded to an Executive Room. Although we weren't too clear about what extras we were now receiving, the bed was comfortable and the room itself was fine. But as I've said, our biggest win was having a staff team at the hotel who were extremely friendly, helpful and informative.

Location is very suitable. Rooms are also quite acceptable. Maybe can increase few amenities in room & bathroom, then would be more better. More or Less the price is also not bad. I can recommend this property and maybe will stay again in future.

Excelente localização, atendimento, estacionamento, desejum,etc.

Had a fantastic stay here. Service and food was excellent. Evelina, our waitress was a joy. Very efficient and friendly. Josef , the breakfast manager was also extremely helpful. Room was possibly the most comfortable we’ve stay in in a long time. Well done Novotel Krakow, keep up the great service.

Vários pontos negativos: - roupeiro sem cabides para pendurar a roupa e, após reclamar logo no início, continuou na mesma - cofre não fixado no armário (??). Após reclamação, ficou na mesma. Ainda me foi perguntado pela pessoa da recepção, quando reclamei: "Mas porque é que isso é importante?". Sem comentários. - Máquina de café Nespresso no quarto mas sem cápsulas dispon´veis. Resolvido após reclamação. - No quarto estava um flyer a anunciar que obteria ponto extra caso não pretendesse que me arrumassem o quarto diariamente. A justificação seriam os beneficios para o ambiente...quem sabe se também para a Accor. Nunca vi campanha com justificações mas despudoradas. Que tal anunciarem que o restaurante finciona em self-service? E se o cliente lavar a sua loiça recebe pontos extra? Ou se aceitar ser ele a arrumar e limpar o quarto recebe ainda mais pontos? O delírio na gestão de que vale tudo é inacreditável. - pequeno-almoço para levar (dado ter saído do hotel às 5h) - sofrível. 2 sandwiches de fraca qualidade, 1 garrafa de água, 2 peças de fruta; 1 barrita de cereiais. Nem um guardanapo, nem um sumo, nem um iogurte. Conclusão: esperei pelo pequeno-almoço do voo da Lufthansa de Frankfurth para Lisboa que foi bem melhor, apesar do seu core-business não ser a hotelaria.