Hotel Royal Hoi An - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 970 reviews

Hotel Royal Hoi An - MGallery - Image 1
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Description

Hotel extras

  • "10 minute walk to majestic old quarter of Hoi An "

  • The highest rooftop pool and bar in Hoi An.

  • Delicious and diverse dining experiences

  • Stylish mosaic-tiled outdoor pools

  • Stunning riverside location in the old town

Our accommodation(s)

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Hotel location

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street, Cam Pho Ward
51000 HOI AN
Vietnam

GPS:15.876437, 108.320335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  970 reviews

TripAdvisor Rating  4.5/5  1,831 reviews

Certificate of excellence 2023

Enjoyable experience

TripAdvisor rating 5.0/5

nolanar Friends getaway - TripAdvisor review

Royal Hoi an is in the west part of Hoi a town on the river front which is much quieter than the Hustle and bustle of the town centre. It’s devidied into two building- the newer Wakuku Wing from 2018 and the older Satoro Wing from 2014. The Wakuku building is much more impressive building with nice interior design with outdoor terrace for meals whilst the Satoro looks aged inside with more Interior of the 90-es and makes it look less like a 5 star hotel. They have 11 bicycle for guest for no charge.Concierge is in the older Satoro building. Initial room was 807 and 801 Both suite on the 8th floor. 8th floor unfortunately is very warm on the corridor as just under the roof and more attic level height ceilings in the rooms. It had a smaller living and a large dining table unlike 801 which had a good size Living. There is a large bathroom with two cubicles- shower and commode with a large bath tube. 801 has a similar set up, closer to the lift and a larger living and smaller dining area. Bed was at three far end adjacent to the doors out to the terrace. There is a small terrace with a table and three chairs with view of the front of the building. The suites were rather dark with a musky smell like they do not get used or aired very often. As the aircon sensors was not working we were moved into Suite 2708 the Wakuku suite on the 7th floor which is a great step up in both interior and size to the Wakuku suite ie 807. Beautiful marble tiled interior, birch and modern. Large dining room with table for 6 , bar area, with seating for 3 . Noise issues exterior both from room 2709 due to the gap below the door and also corridor and external To building with the constant honking. There is also noise at night as they cleaning the Deck and executive lounge as the chairs are being dragged and it just above the room. Large bedroom With two balconies and a large bathroom with circular bathtub slightly elevated in the middle with two cubicle Just at the corner of the new building so lots of street noise ie honking and also people shouting from time to time. Also at night dragging of chairs in the lounge can be hear in the room. Executive Lounge on the 8th floor adjacent to the deck is open from 11-10 with happy hour 4.30-7 with free cocktail- the same three cocktails( pandan field, with some other spirits with mixers. Finger Food selection were average to good. Service was attentive. Breakfast- Faifo restaurant . Good selection of Asian and western food. A noddle, egg and pancake/ waffle station . Good juices, fruits ripe on most days. Usual composition of a full English. Lack of napkins being replaced as tables are used. A lack of larger tables for party of 4 as do not fit well in the standard table 4 which is more suited for two or three. The manager Stuart was excellent with the issues we had in the room with the aircon. He had the maintenance guys up there very quickly, identified the issue and moved us to another room.

Great stay and service

Customer review rating 5.0/5

Maria Couples - Confirmed reviews ALL

We arrived spontaneously at the hotel as the hotel we originally booked was awful. The reception gave us a proper room tour and gave us several options. We took the one with balcony and view to the lake. It was excellence service and also really good drinks and food.

Customer review rating 5.0/5

Ok Families - Confirmed reviews ALL

Ok Good

Extremely thankful for our wonderful greeting, very friendly staff who looked after us from arrival to departure. So surprised with our 50th Wedding room decorations and gifts. Thank you all so much xx

Customer review rating 5.0/5

Kaye H. Couples - Confirmed reviews ALL

Wonderful experience, could not fault. Friendly staff, beautiful room and surroundings. Would recommend. Thank you all for our great stay.

Offers good value and an excellent location for the old town of Hoi An

TripAdvisor rating 4.0/5

Graham W TripAdvisor review

We had a two night stay in the Hotel Royal. Could not fault the rooms for comfort, cleanliness and appointment. Overall staff friendly and helpful. Just ate breakfast and had a drink at night in the roof top bar. Everything was very good, nothing bad, but not outstanding, and I have come to expect a little higher quality from Sofitel M Gallery properties, in Asia. I think that some of the public areas look a little in need of attention, especially the terrace area off the main restaurant. The main pool however was a pleasure to relax around. Saying that, it is a great option for the old town, was extremely comfortable, with very good service, and the price point offered good value for money.

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Other web-users rate our hotel

  • 444 reviews 9.7/10 Location
  • 561 reviews 8.8/10 Room
  • 684 reviews 9.3/10 Service
  • 298 reviews 9.2/10 Breakfast
  • 186 reviews 8.7/10 Vibe
  • 165 reviews 9.5/10 Pool
  • 132 reviews 8.5/10 Cleanliness
  • 71 reviews 9/10 Bar

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