Dear Valued Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and had a wonderful experience with our Heartists. Your recommendation is greatly appreciated. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your wonderful review and for choosing to stay with us during your family visit to Singapore. We are delighted to know you enjoyed the superb view, calm environment and, most importantly, the warm and responsive service from our Heartists. It is especially rewarding to hear that our team listened to your needs and responded attentively, helping to make your stay relaxing and comfortable. We are also pleased that you appreciated the cleanliness of your accommodation, our sustainability efforts and the thoughtfully selected amenities. Your kind recognition of our team is truly appreciated and will certainly be shared with them as encouragement. Thank you for your strong recommendation of our hotel and the ALL – Accor Live Limitless loyalty programme. We look forward to welcoming you and your family back to Singapore for another memorable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience at Mercure Singapore on Stevens. We are delighted to hear that you enjoyed our beautiful and comfortable rooms, as well as our lovely swimming pools. We look forward to welcoming you back for another pleasant stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mercure Singapore on Stevens. We are delighted to hear that you had a comfortable and enjoyable stay with us, and that our well-equipped rooms, attentive service, and housekeeping standards contributed positively to your experience. It is especially rewarding to know that our team was able to respond swiftly and effectively when assistance was needed. Your kind words about our reception team and their warmth and care mean a great deal to us. We will certainly share your compliments with the team as encouragement and recognition for their efforts. We are also pleased to know you appreciated our sustainability initiatives and enjoyed the ease of booking through the ALL App as a valued ALL Classic member. Thank you once again for your support and recommendation. We truly look forward to welcoming you back again for another relaxing and memorable stay whenever your travels bring you back to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. We appreciate your positive remarks about our location and comfort. However, I regret that the size of the room and the breakfast offerings did not meet with your expectations. Your feedback on the breakfast will be reviewed with our Culinary team for future improvements. Have a lovely week ahead. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your valuable feedback. We are pleased to hear that you enjoyed our hotel, the warm and genuine hospitality extended by our staff, and convenient amenities. We appreciate your comment regarding the room size and will take it into consideration for future development plans. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. I apologize for the waiting time at reception and any confusion regarding our room servicing policy. We appreciate your comments and will consider them as we continuously strive to improve our guest experience. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel to be nearly perfect, with a calm and well-equipped room along with attentive staff. We look forward to welcoming you back in the future. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, found our staff accommodating, and appreciated the breakfast offerings. Your feedback motivates us to continue delivering exceptional experiences. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback. I regret to learn that your experience was not satisfactory due to the location and the timing of room service. We appreciate your comments and will consider them for future improvements to enhance our guests' experience. Sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the room size and noise levels. Please be assured that we continually strive to enhance our guests' comfort and experience, and your insights are valuable to us. Kind regards, Piotr Kupiec General Manager

Dear Pierre D., Thank you for your positive feedback. We are delighted to hear that you enjoyed the breakfast and the pool facilities. We apologize for the inconvenience regarding housekeeping. In our efforts to promote responsible cleaning practices that minimize environmental impact, our Housekeeping team has implemented an environmental sustainability program focused on reducing water and energy consumption, lowering our carbon footprint, and using non-toxic, biodegradable cleaning agents. As part of this initiative, housekeeping services are provided on the third day of your stay, and subsequently every other day. We encourage all guests to embrace this program. However, should our guest prefer daily cleaning, it is available upon request. Regarding your feedback, could you kindly confirm if a \'make-up room\' request was made? This will help us identify any process gaps and make the necessary adjustments to prevent similar incidents in the future. Once again, thank you for your feedback. Sincerely, Piotr Kupiec General Manager

Dear Dominique L., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Dear Bruno F., We very much appreciate your comments regarding your stay at the Mercure Singapore on Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Dear Habib, We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager

Dear F. C., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager