Dear Valued Guest, Thank you for sharing your feedback following your recent stay. We are pleased to know you found our team welcoming and efficient, and you appreciated our convenient booking experience and sustainability efforts. We sincerely apologise for the oversight regarding your late check-out request. Your feedback on the bathrobe has been shared with our Housekeeping. We do offer a variety for our breakfast which has a rotation of items offered. Thank you for your continued support as an ALL Gold member. We hope to have the opportunity to provide you and your family with a more seamless and comfortable experience on your next visit. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you very much for taking the time to share your delightful experience at Novotel Singapore on Stevens. We are thrilled to hear you had an excellent stay and that our spacious rooms, serene pool, and the tranquility of our location contributed positively to your visit. We appreciate your recognition of the value we strive to provide in the vibrant city of Singapore. It is particularly rewarding to know that Emily made a significant impact on your stay with her warm hospitality and assistance. Our team is dedicated to ensuring that every guest feels welcomed and well-cared for, and I will certainly commend her for her exceptional service. The provision of a late check-out is a part of our commitment to enhance guest comfort whenever possible, and I am pleased it added to your overall experience. Thank you for recommending our hotel so highly; it is always lovely to know that our guests depart with fond memories. We look forward to welcoming you back on your next visit, and we are eager to provide you with another memorable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know you appreciated our peaceful location, found the hotel spotless and well maintained, and appreciated its accessibility via the MRT. Your kind comments on our cleanliness are especially encouraging, and we will be sure to share them with our Housekeeping team. At the same time, we sincerely apologise that your breakfast experience did not meet your expectations. We are particularly sorry the orange and apple juice were unavailable during one of the mornings of your stay, along with the jam. On that morning, we experienced a particularly high influx of guests, which resulted in slower replenishment of some items than we would normally expect. While our team worked to replenish the buffet as quickly as possible, we understand how disappointing this must have been, and we apologise for the inconvenience caused. We continue to review our replenishment processes to ensure a more consistent dining experience, particularly during peak breakfast periods. Our breakfast spread is thoughtfully designed to cater to the diverse preferences and dietary requirements of our international guests, offering a wide variety of local and international selections. While we recognise that not every item may suit every individual's taste, we continuously review our offerings and value feedback such as yours to identify opportunities for improvement. Thank you once again for your valuable feedback and for your loyalty as our ALL Gold member. We truly appreciate your support and hope to have the pleasure of welcoming you back. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay experience. I would like to extend my sincere apologies for the inconveniences you encountered, particularly concerning the billing issues and your room's location relative to the elevators. We appreciate your understanding as our hotel was fully booked during your visit. I understand how disconcerting it can be to experience double charging for your stay, and I assure you that we take such matters seriously. It is our policy to ensure that all billing is handled accurately, and I regret that this was not managed well during your departure. I appreciate your bringing this to our attention. Such discrepancies can be distressing, and we strive to resolve them efficiently. We put this on our trace to ensure the rectification is done during your next arrival. Our Duty Manager, Kamala met with you upon your return stay and has rectified this. Your satisfaction is important to us, and we are committed to providing a seamless experience. Thank you once again for your insights, and I wish you a pleasant stay with us. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your wonderful review and for choosing to stay with us for five nights. We are delighted to know you enjoyed your modern room, comfortable bedding, swimming pools, breakfast buffet, and that our team made a positive impression throughout your stay. We also appreciate your constructive feedback regarding the Premier Lounge evening cocktail experience. Your feedback will be taken as a case study for when we review our offerings as we continuously look for ways to enhance the experience for our guests. Thank you once again for your recommendation. We look forward to welcoming you back for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay. We are pleased to hear you found your room comfortable. We do apologise that our housekeeping service and breakfast did not fully meet your expectations, and we appreciate your comments regarding the welcome from our team. In our efforts to promote responsible cleaning practices that minimise the environmental impact, our Housekeeping has adopted an environmental sustainability program designed to focus on reducing water and energy consumption, lowering our carbon footprint. Housekeeping service is provided every alternate day from the day of your arrival. Fresh towels are available at any time—simply let our team know, and we will be delighted to assist. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you enjoyed your experience, particularly the tranquility of your room, the comfort of the bedding, our amazing blackout curtains and the attentive service from our team. We are glad to hear you love our filtered water available in all our guestrooms. Your recommendation means a lot to us, and we look forward to welcoming you and your family back for another memorable stay with us. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear you found our location convenient and our complimentary shuttle service to Orchard was beneficial for your visit. It is also lovely to know you appreciated the professionalism of our staff. We hope to welcome you back in the future for another wonderful experience. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay experience. We sincerely apologize for the delays you encountered during check-in and check-out. We appreciate your patience and understanding, as we continually strive to improve our guest services. We hope to have the opportunity to serve you better in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be beautiful and our staff to be warm and welcoming. Our team strives to provide genuine hospitality, and your feedback is a wonderful affirmation of their efforts. We hope to welcome you back on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore On Stevens. I sincerely regret to learn about the discomfort you experienced with the room temperature. We strive to maintain a pleasant environment for all our guests, and I appreciate your comments, as they highlight areas where we can improve our service offerings. Regarding the premium floor service, I understand your expectations were not met. We aim to provide a high-quality experience, and your insights regarding the available amenities are valuable. I would also like to sincerely apologize for any misunderstanding regarding our airport shuttle service. Kindly allow me to clarify that we do not provide shuttle transportation from the airport; however, we do offer a complimentary shuttle service from the hotel to Orchard Road and Stevens MRT station. While we always strive to serve our diverse international guests to the best of our ability, we regret if any language barriers may have affected your experience. Your feedback is truly appreciated, as it helps us identify areas where we can continue to improve our communication and service delivery. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your stay at Novotel Singapore On Stevens. We are delighted to hear that you found our hotel beautiful and that you had an incredible experience. It is our aim to provide all our guests with memorable stays, and your kind words serve as a great motivation for our team. It would be a pleasure to read your positive note on TripAdvisor https://www.tripadvisor.com/UserReviewEdit-g294265-d12…-Novotel_Singapore_On_Stevens-Singapore.html Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the pleasant ambiance, the beautiful room, and, most importantly, the attentive service provided by our team. Your appreciation motivates us to continue delivering exceptional experiences to all our guests. It would be a pleasure to read your positive note on TripAdvisor https://www.tripadvisor.com/UserReviewEdit-g294265-d12…-Novotel_Singapore_On_Stevens-Singapore.html Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore on Stevens. I appreciate your review, as they are valuable in helping us enhance our services and guest experiences. I am truly sorry to learn about the condition of your room. Cleanliness and maintenance are of utmost importance to us, and it is disheartening to hear that the room did not meet the high standards expected from us. I understand that the presence of stains and issues with insects can detract from the overall experience. Please be assured that your comments have been noted, and our housekeeping team will be reminded of the importance of meticulous attention to detail in all guest rooms. Regarding your experience at breakfast, I apologize that the pastries did not meet your expectations and that there were limitations in food availability during your visit. We strive to provide a diverse and fresh selection, and your feedback will help us to ensure that our offerings are consistently replenished and of high quality. I also regret that the gym facilities did not provide the experience you were hoping for. We continuously assess our amenities to better serve our guests, and your input regarding the number of machines will be taken into consideration as we evaluate our fitness offerings. Thank you once again for your valuable comments. Sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced at our reception. We strive to provide a welcoming and efficient check-in experience for all our guests. Your comments will be reviewed to ensure that we can enhance our service levels and reduce wait times in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore on Stevens. We appreciate your positive remarks about our prime location; it is indeed one of our key attractions. I regret to learn about the difficulties you faced upon your arrival, particularly concerning the early check-in request. Rest assured that this will be investigated, and the relevant head of department has been informed to prevent similar incident in the future. Moreover, I am sincerely sorry to hear about your experience at the reception. It is our goal to provide a warm and welcoming atmosphere, and I regret that we fell short in this instance. Your description of the interaction you had with our staff member is concerning, and I assure you that we take guest feedback seriously. We aim to ensure that all team members represent our commitment to excellent service and hospitality. I will be sharing your feedback with our team to enhance our training and service standards further. Your experience does not reflect the high standards we aim to uphold, and I apologize for any discomfort this may have caused during your stay. Thank you once again for your valuable feedback, and I hope you consider staying with us again in the future, allowing us the opportunity to serve you better. Sincerely, Piotr Kupiec General Manager