Mercure Edinburgh Haymarket Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 174 أراء

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Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):55.943985, -3.209553

الهاتف
فاكس +44 131 229 2409

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • الحيوانات الأليفة غير مسموح بها
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

BAR

الصورة غير التعاقدية

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  174 أراء

تقييم TripAdvisor  3.9/5  1,182 أراء

Worst break ever

ملاحظة Tripadvisor 1.0/5

marmarNorthampton تقييم TripAdvisor المعتمد

This hotel had no heating coldest time of the year. Asked for heater only to be told they were all gone. Room was so cold you could see your breath. My granddaughter went to Edinburgh with her partner for a well earned break. They should have been moved to another hotel at the hotel’s expense or heaters brought in. Absolute disgrace 😡

No heating in the room in coldest night of the year!!

ملاحظة Tripadvisor 1.0/5

Sambob68 تقييم TripAdvisor المعتمد

No heating in the room, it’s freezing - I can see my breath! Minus temperatures outside. Asked for a portable heater but they just offered an extra duvet!! There was also a hair in my breakfast! Would not return, would not recommend!!

Not a 4-star hotel

ملاحظة Tripadvisor 2.0/5

Giulio T تقييم TripAdvisor المعتمد

I want to start by saying the staff was helpful and kind, but the hotel is defiintely in bad shape. After I checked-in I was assign room 411. Upon inspection I found out thar there was no place to hang my clothes: the rail and hangers were missing. I went downstairs to told reception and I was given another room: 210. Although probably the same size, it looked smaller and the was a smell like it hadn't been used in a while, which is fair enough if it was kept as a "spare" room. I didn't have time to check the room because I was late, but I did notice a Henry hoover out in the corridor. I thought they may have used it to clean the room and thought nothing of it. When I came back late afternoon, I noticed that there was water coming up from the floor in the bathroom. Not much, but just enough to wet my socks. It was most definitely coming up while walking on it, so there was definitely some standing water underneath the boards. I complained again, and they moved me to room 205. The first night was fine, but in the morning I noticed, as many other has in these reviews, that the heating was broken. I was lucky the weather wasn't that cold (I know, December in Edinburgh, but it wasn't that cold, honestly) and the room was still ok. Still I mentioned it to the staff at reception in the morning on my way out. And when I came back in the afternoon it had indeed been fixed. But alas, later that evening, when I came back after dinner, it was broken again. Oh, and the Hnery hoover? It has been left in the corridor for the whole 3 days I was there. I don't know what's going on with this hotel but it's most definitely not a 4-star hotel.

£240 a Night for Cold Rooms, Dirty Bedding, and No Compensation

ملاحظة Tripadvisor 1.0/5

Paul T تقييم TripAdvisor المعتمد

At £240 per night, excluding breakfast, I do not expect to arrive at a hotel at 3pm and first be given a room with a dirty pillow, dirty carpet and no heating. After changing to a clean room, we also found that there was no heating. The excuse was that maintenance were fixing it, and that it would be finished by the end of the day. By 7pm, the heating was still not fixed, and we were offered a heater. By the next morning, the heating was still not fixed, so I complained. I wanted a refund for the 2 remaining unused days and some compensation for sub-standard service. I managed to get the refund (we checked out), but no compensation as the disruption was "due to storm Bram", so therefore, "we are not able to offer compensation last night, as we believe we responded appropriately and took all reasonable steps to maintain guest comfort." Funnily enough, I looked back at reviews for this hotel in Tripadvisor, and saw that back in March this year there was another complaint about the heating... I think that for the price, the facilities need to be spotless, and if issues do occur, that there is some type of compensation. We will not be staying in another Mercure Hotel.

Disappointed..

ملاحظة Tripadvisor 2.0/5

jaccor4 تقييم TripAdvisor المعتمد

Positives-The Mercure is a modern hotel, the bedroom and en-suite were nicely decorated, comfortable bed and pillows Negatives-heating in room wasn’t working,I rang reception re same, male receptionist said he can control it from his desk. Waited an hour , room still cold…rang reception again spoke to female receptionist who said there was a problem with heating in the hotel and maintenance were working on it. She asked did we require electric heater..middle of winter , freezing outside and inside!!We got the heater which took a while to heat the room..no apology issued by staff. I felt that if it were known that there was a problem with heating in hotel , they should have informed all the guests and supplied heaters and extra duvets…not wait for guests to ask for heaters etc On the 3rd day of our stay , I asked again is heating fixed..they said no and offered an extra duvet!! Also there was a problem with water in the room..toilet wouldn’t flush and pressure in tap poor. Contacted reception, was informed there was a burst pipe. In fairness that was repaired in a few hours. Our stay began to feel like a stay in Faulty Towers😂 Wouldn’t stay in Mecure hotel again, it wasn’t good value for money..paid €680 for 3nights b&b , so it wasn’t t cheap.

بالاشتراك مع TripAdvisor

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