Dear Duncan, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While we are pleased to know that you found our staff polite and welcoming, and that you were reasonably satisfied with our swimming pool and breakfast, we are deeply concerned to learn that several aspects of your guestroom experience fell short of your expectations. Your comments regarding the hair and dust in the bathroom, along with the unpleasant odour from the pillow, are particularly troubling. Cleanliness and hygiene are fundamental to a comfortable stay, and these concerns certainly do not reflect the standards we strive to maintain. Your feedback will be shared with our Housekeeping Management team to reinforce thorough cleaning, proper linen inspection, and consistent room preparation procedures. We have also taken note of your concerns regarding the poor sound insulation, inconvenient lighting controls, and excessively hot water from the washbasin tap. We understand how these issues would have affected your comfort and convenience, particularly when trying to rest or use the room facilities. These observations will be highlighted to our Engineering and Maintenance teams for further inspection and necessary attention. We recognise that a comfortable hotel stay goes beyond friendly service and includes a clean, functional, and peaceful environment. It is disappointing to know that we were unable to deliver this consistently during your visit. We sincerely appreciate your constructive feedback and your recognition of our team's hospitality. Your comments are valuable in helping us identify areas requiring improvement. Thank you once again for choosing ibis Styles Singapore on MacPherson. We humbly hope to have another opportunity to restore your confidence in our hotel and provide you with a cleaner, quieter, and more comfortable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Sheng Y., Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the good service provided by our team. As a valued ALL – Accor Live Limitless Gold Member, we sincerely appreciate your continued loyalty and support. We are especially pleased that you were able to enjoy a late check-out, allowing you to make the most of your stay with us. Your positive feedback is truly encouraging and motivates our team to continue delivering warm hospitality and memorable guest experiences. Thank you once again for your loyalty and for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Alain, Thank you for taking the time to share your feedback regarding your short stay with us. We are pleased that the room provided what you needed for your overnight stay and that you appreciated our bright and vibrant colour scheme. At the same time, we regret to learn that noise from the neighbouring room disturbed your rest, particularly after arriving at the hotel at around 1:00 AM. We understand how important a quiet environment is when guests are looking forward to a good night’s sleep after a late arrival. Should you experience any excessive noise or disturbance during your stay, please dial 0 or approach our Front Office team, and our colleagues will assist wherever possible. Thank you for sharing your experience with us. We appreciate your feedback and hope to provide you with a quieter and more restful stay on a future visit. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Eugene, Thank you for your continued support and for choosing to stay with us regularly. We especially appreciate you taking the time to share your observations from your recent stays. We are pleased to know that the bedding concerns highlighted in your previous review have been addressed and that you have noticed the improvement during your subsequent visits. It is encouraging to know that the actions taken have made a positive difference to your experience. We have also taken note of your comments regarding the water flow and drainage in some bathrooms, particularly where water may overflow beyond the shower area. This feedback will be shared with our Engineering and Housekeeping teams for further inspection and necessary attention. Your suggestion regarding disposable slippers is also appreciated. We understand the convenience they provide, and your recommendation will be shared with our Management team for consideration. Thank you once again for your loyalty and constructive feedback. We truly value the observations of our returning guests and look forward to welcoming you back for many more comfortable stays. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Supakij, Thank you for choosing to stay with us again and for sharing your experience. We are delighted to know that your second stay was just as enjoyable as your previous visit and that everything overall met your expectations. It is always especially rewarding to welcome back returning guests. We have taken note of your comments regarding breakfast and appreciate you highlighting this area for improvement. Your feedback will be shared with our F&B and Culinary teams as we continue to review the quality, variety, and overall breakfast experience for our guests. Thank you once again for your continued support. We look forward to welcoming you back for your third stay, and we hope to make it an even better experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel to be well located. At the same time, we note that your overall experience was only acceptable, indicating that there are areas where we could have provided a more satisfying stay. We appreciate your feedback and will continue working towards improving our overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Michael, Thank you for taking the time to share your feedback following your one-night stay with us. We are delighted to know that Jomari from our Restaurant and Bar team was informative and helpful during your visit. It is always wonderful to hear when our colleagues make a positive impression through their attentive service and assistance. Your kind recognition will certainly be shared with Jomari and the F&B team as encouragement for their continued dedication. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Craig, Thank you for taking the time to share your feedback regarding your recent stay with us. We understand that our hotel's location may not have been entirely suited to your travel plans, particularly as you were using our property as a base for commuting around Singapore. While our hotel is situated in a relatively central area with access to public bus services, we recognise that convenience and accessibility may vary depending on each guest's intended destinations. For added convenience, we provide a complimentary one-way shuttle service to Tai Seng MRT daily at 11:00 AM, with additional transportation options available at applicable charges. We appreciate your feedback and thank you for choosing ibis Styles Singapore on MacPherson. We hope to have the opportunity to welcome you back for a more convenient and enjoyable experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Pradeep, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your overall experience did not meet your expectations, particularly regarding the room size, breakfast selection, and service standards. We would like to kindly highlight that our guestrooms are designed with compact and functional layouts, reflecting room dimensions commonly found in Singapore. While we strive to maximise comfort within the available space, we understand that individual preferences may vary. Regarding breakfast, our restaurant offers a selection of Western, Indian, and local Asian dishes, including vegetarian options. However, we understand that the variety available may not have adequately catered to your preference for strictly vegetarian meals. Your comments will be shared with our F&B and Culinary teams for review and consideration of a wider range of vegetarian selections. We are equally concerned that our service did not leave a positive impression. Providing courteous, attentive, and professional hospitality remains one of our key priorities, and your feedback will be highlighted to the relevant department heads for further attention and improvement. We sincerely appreciate your constructive comments, which help us identify areas where we can enhance our guest experience. Thank you for choosing ibis Styles Singapore on MacPherson. We hope to have another opportunity to welcome you and provide a more satisfying and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Paul, Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your overall experience fell short of your expectations, particularly concerning the condition of our facilities and the standard of housekeeping services. While we strive to provide comfortable accommodation and good value for money, we firmly believe that cleanliness, proper room maintenance, and attentive housekeeping services should never be compromised, regardless of room rates. Your comments regarding the upkeep of our facilities and housekeeping standards are taken seriously. We will share your concerns with our Housekeeping and Management teams to review our cleaning procedures, room inspections, and overall service consistency. We sincerely appreciate your feedback, as it highlights areas requiring greater attention and improvement. We hope to have the opportunity to restore your confidence in our hotel and provide you with a more comfortable and satisfying experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Arunkumar, Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to know that you appreciated our friendly and efficient staff, as well as the convenience of our hotel's location. Your kind recognition of our team is truly encouraging and will certainly be shared with our colleagues. We also appreciate your understanding of our compact room size and functional layout, which reflects the room dimensions commonly found in Singapore. We are pleased that you recognised our efforts to maximise the available space for guests' comfort. Regarding your comments on the condition of certain room fixtures, particularly the door handles, we have taken note of your observations and will share them with our Engineering and Maintenance teams for further inspection and necessary attention. We would also like to clarify that our guestrooms are not equipped with bidets or handheld water sprays, as these facilities are not standard features in all hotels across Singapore. Nevertheless, we understand that such amenities may be important to some guests and appreciate your suggestion. Thank you once again for your constructive feedback and kind recognition of our team. We look forward to welcoming you back to ibis Styles Singapore on MacPherson for another pleasant and comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you had a pleasant and peaceful stay overall and that you were generally satisfied with your experience. However, we regret to learn that your room was not cleaned on certain days despite your request for housekeeping service. We understand how disappointing this must have been, as a clean and well-maintained room is essential to a comfortable stay. While our hotel follows a scheduled housekeeping routine, we recognise that guests' requests for room cleaning should be properly acknowledged, communicated, and attended to. Your feedback will be shared with our Housekeeping Management team to review service coordination and ensure greater consistency in fulfilling guest requests. For any additional housekeeping requirements or assistance during your stay, guests are welcome to dial "0" or approach our Front Office team, who will be happy to assist with the necessary arrangements. Thank you once again for your constructive feedback and for highlighting the positive aspects of your stay. We sincerely appreciate your support and look forward to welcoming you back for an even more comfortable and enjoyable experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Junyao, Thank you for taking the time to share your candid feedback regarding your stay. We are concerned to learn that your experience with our Front Office team and other aspects of the hotel fell short of the standards you expected from ibis. In particular, your comments regarding the attitude and manner of our Front Office colleagues have been taken seriously. Every guest should be treated with courtesy, professionalism, and respect, regardless of the circumstances. Your feedback will be shared with our Front Office Management team for review and to reinforce the importance of appropriate communication and consistent guest service. We appreciate you bringing this experience to our attention. Feedback such as yours allows us to identify areas requiring greater attention and strengthen the service standards expected from our team. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Rajendran, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had an enjoyable stay overall and that most aspects of your experience met your expectations. We also appreciate your comments regarding the lack of luggage assistance during check-in and check-out. We understand that assistance with luggage can make a significant difference to our guests' arrival and departure experience. We would like to kindly clarify that our hotel does not have a dedicated bellboy or porter service, and guests generally manage their own luggage. However, luggage trolleys are available to assist with transporting belongings. During periods of high occupancy, our Front Office team may also be occupied attending to other guests, which can limit the immediate assistance available. Nevertheless, we recognise that clearer communication and guidance regarding the available luggage facilities would have made your experience more convenient. Your feedback will be shared with our Front Office Management team to reinforce the importance of offering assistance and information wherever possible. Thank you once again for your constructive feedback and for recognising the positive aspects of your stay. We sincerely appreciate your support and look forward to welcoming you back to ibis Styles Singapore on MacPherson for another pleasant experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to know that you had an overall good experience and appreciated our hotel's convenient connectivity to public transportation. We are pleased that the nearby bus services made travelling around Singapore easier during your visit. Your kind feedback is truly appreciated and serves as encouragement for our team to continue providing warm hospitality and a comfortable stay for all our guests. Thank you once again for choosing ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another pleasant and enjoyable experience in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Pankaj J., Thank you for taking the time to share your candid feedback regarding your stay. We are concerned to learn that your overall experience did not meet your expectations, particularly regarding the room, bathroom, housekeeping arrangements, drinking water provision, and service experience. We would, however, like to provide some clarification regarding the hotel’s arrangements. Upon check-in, our team briefs guests on our housekeeping schedule, drinking water arrangements, and hotel facilities, and a fact sheet is also provided for reference. Should guests require additional housekeeping assistance, amenities, or any other support during their stay, they may dial 0 or approach our Front Office team at the reception counter, and our colleagues will be available to assist. Regarding drinking water, as part of our sustainability initiatives, we do not provide single-use bottled water in our guestrooms. An empty glass jug is provided in each room, which guests may refill from the water dispenser on Level 4. Singapore’s tap water is also safe and suitable for drinking. We also wish to clarify that our housekeeping arrangement does not mean that guestrooms are simply left unattended until the third day. Our service schedule includes basic room servicing and replenishment between full-cleaning days, with full cleaning carried out according to the hotel’s housekeeping cycle. While these arrangements were communicated, we recognise from your feedback that they did not provide the level of convenience and experience you expected. We have also taken note of your comments regarding the manner in which assistance was provided, as every guest should feel that their concerns and requests are handled with courtesy and attentiveness. Thank you for sharing your experience. Your feedback will be reviewed with the relevant teams as we continue working to improve our communication, service consistency, and overall guest experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Izzat Z., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found our hotel affordable with good facilities and particularly enjoyed the complimentary shuttle service to Tai Seng MRT and the refreshing welcome drink at our lobby. It is also wonderful to hear that our Front Office team was polite and provided you with warm hospitality. At the same time, we are deeply concerned to learn about the condition of the pillow covers in your room. Finding mould on both pillow covers is certainly distressing and would understandably overshadow the positive aspects of your stay. This is not the standard of cleanliness and hygiene we aim to provide. Your comments have been brought to the attention of our Housekeeping team for immediate review, with particular emphasis on the inspection of bed linen and pillow covers before guestrooms are released for arrival. Should you encounter any cleanliness concerns or require additional or replacement pillows during your stay, please dial 0 or approach our Front Office team, and our colleagues will be ready to assist promptly. We genuinely appreciate you highlighting both what you enjoyed and where we fell short. Your feedback is valuable in helping us strengthen our housekeeping standards and provide a more consistently comfortable experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Eng C., Thank you for taking the time to share your detailed feedback and for rating your stay 8/10. We are delighted to hear your special recognition of Mr Chris, who assisted with your room upgrade and promptly arranged the additional pillows you requested. It is wonderful to know that his courteous and attentive service contributed positively to your stay. We also appreciate your constructive comments regarding Housekeeping, and we recognise that there is room for improvement in ensuring greater consistency and attentiveness. Regarding breakfast, we regret that several items were no longer available when you arrived later in the service period. Your feedback will be shared with our F&B team, particularly regarding replenishment and ensuring sufficient selections remain available throughout breakfast service. We are especially pleased to hear your kind words about our senior lady colleague and her polite, positive attitude. Recognition like this means a great deal to our team, and your compliments will certainly be shared with her. Thank you for recognising the efforts of our colleagues and for providing thoughtful feedback on areas where we can improve. We look forward to welcoming you back for an even better experience on your next stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson