ibis Styles Singapore On Macpherson 3 stars

Customer review rating (ALL Rating) 3.7/5 70 reviews

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401 Macpherson Road, Corner Of Macpherson And, Aljunied Road, 368125 SINGAPORE, Singapore

Description

Hotel extras

  • Stylish, colourful, and sleek cruise ship like exterior

  • 298 rooms with signature-design furniture

  • 25m freeform pool, which complements the restaurant and bar

  • A modern gym that overlooks the pool and MacPherson Rd

  • Located near Geylang Serai Market and Food Centre

Our accommodation(s)

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Hotel location

ibis Styles Singapore On Macpherson

401 Macpherson Road, Corner Of Macpherson And, Aljunied Road
368125 SINGAPORE
Singapore

GPS:1.331718, 103.879274

Telephone
Fax +65 6822 6828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Chat & Chow Poolside Cafe

The pool bar is adjacent to the restaurant. It serves a wide variety of cocktails, drinks and main courses throughout the day. The perfect place to unwind after a hectic day in Singapore

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  70 reviews

TripAdvisor Rating  3.5/5  793 reviews

DO NOT stay in any ibis hotel!

TripAdvisor rating 2.0/5

856vishals TripAdvisor review

Worst stay ever! Check in was smooth however the real ordeal started after we entered our room. It was extremely small and definitely not meant for 2 Adults and 1 Kid. The size is advertised as 194 Sq. Ft. but it is no bigger than 100 Sq. Ft. There was no cupboard albeit a hanger. Room service did not exist. Guests were asked to fill up water from reception or restaurant themselves. Restaurant gets closed by 10PM so your are left to arrange for your food afterwards. The hotel is located in a shady mall so the AC is managed centrally for both which meant if mall AC is switched off, hotel AC doesn't cool anymore. Bathroom door lock was broken so no privacy while you do your stuff inside. Room cleaning was limited to cleaning the bathroom and changing towels. Staff doesn't make the bed unless you specifically request them. For toiletries, there was only body wash in the bathroom. Breakfast spread was alright however tables were limited so it got really busy in the morning and we had to wait for half an hour to get a table. General behaviour of staff was indifferent. They didn't care to make it a comfortable stay for anyone. Overall a very bad experience. It's a budget hotel as per the staff but they charge a bomb. Better to spend a little extra and get a better hotel.

Customer review rating 0.5/5

Ravi M. Families - Confirmed reviews ALL

This hotel is not all worth of money, it is far from all the sites you wish to visit, They don't use to perform daily cleaning, they don't provide water bottles into room, design of their room are highly pathetic, Only good part what I found is the buffet food. overall I won't be recommending this hotel for anyone.

Dear Ravi, I'm sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We apologize for any inconvenience caused by the distance from the sites you wished to visit and any disappointment with the cleanliness and design of our rooms. We understand the importance of providing a comfortable and pleasant stay for our guests, and we regret that we fell short in these areas. Regarding the daily cleaning, we will ensure that we are meeting the needs and expectations of our guests more effectively. We're glad to hear that you enjoyed the buffet food, but we understand that this alone may not outweigh your overall experience. We apologize for any inconvenience or disappointment caused, and we take your feedback seriously as we strive to improve our services and facilities. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future under better circumstances. Warm regards, Fauziah Rahman Guest Relations Executive ibis Styles Singapore on MacPherson

Huge scope for improvement.....

Customer review rating 2.0/5

G R. Business - Confirmed reviews ALL

Have stayed with this hotel on multiple occasions and the experience has always been just average (compared to other hotels like on Novena, Stevens and Bencoolen.... I am a gold member with Accor and from the time of arriving at the hotel it was a struggle, which one doesnt expect when it comes to being a ALL member. I had requested for an early check-in as a special reqpues after a red-eye flight, i had to wait for almost 5 hours in the lobby to get the room (even though groups and other customers arriving after me were being given rooms). I had to request the front office staff continuously to allocate me one as soon as possible but the response was cold and almost non-responsive. Finally after 5 hours and multiple follow ups I was given a room with twin bed(i had booked for a queen bed). I had to go tot the room with my luggage and again come back to the lobby to request for a new room. I am not even talking about the upgrade that usually the hotel gives me being a Gold member. No welcome drink offered throughout the stay, not even checked upon if the saty was comfortable or apologise for the wait time. Simple request of Iron board/ and iron box took around 2-3 hours and multiple reminders to get delivered to my room. No servicing of the room on the first day, even though I had put the clean my room button request as ON. Tea/Coffee amenties were not replenished even once during my stay. Overall, I have never had such a terrible experience with any off the Accor hotels in past but this time I dont have words to describe how annoying and frustrated I felt during the entire stay. Not sure if I would ever like to visit this hotel again in the future. I hope my feedback helps improve the service standard there and sensitise the teams about ALL memebers and especially business trevellers who are on tight schedule for their work commitments. Regards, Gagan R..

Dear Gagan R., Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the disappointing experience you encountered, especially as a valued Gold member with Accor. We sincerely regret the inconveniences you faced during check-in and throughout your stay. Your experience falls far below the service standards we strive to uphold, and we understand how crucial it is to provide a seamless and comfortable experience for all our guests, especially those who are on tight schedules. Please rest assured that we take your feedback seriously and will address the issues you raised with our team to prevent such occurrences in the future. Your comments regarding the lack of recognition for your loyalty, delays in fulfilling your requests, and the overall service lapses have been duly noted, and we will take immediate steps to rectify these shortcomings. We appreciate your loyalty and sincerely apologize for failing to meet your expectations. We hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional service that you deserve. Should you decide to return, please do not hesitate to contact me directly, and I will personally ensure that your stay is nothing short of exceptional. Warm regards, Fauziah Rahman Guest Relations Executive ibis Styles Singapore on MacPherson

Accommodation was OK, getting food poisoning on the first night wasn't

Customer review rating 2.0/5

Mike C. Families - Confirmed reviews ALL

We stayed for three nights, with 2 teenagers. While the accommodation was OK there were some oddities; our 2 rooms were separate (which was fixed after the first night 👍), the TV reception was poor in both rooms, the hot water wasn't hot enough to have a basin face-shave and even resorting to boiling the jug to fill the basin with hot water failed as their was a leak in the plug. The biggest reason for a poor rating was that one of our children contracted food poisoning from the in-house restaurant on the first night of our stay in Singapore. We were able to isolate it to this source due to meal choices. Unfortunately the case of food poisoning meant a day of managing a very sick child and a trip to an after-hours urgent care clinic. We had to scale back our tour itinerary for two days while in Singapore and subsequently missed a number of attractions as our child just didn't have the energy. There was also the hefty credit card charge for the after-hours clinic (just as well we had travel insurance!), which also meant we had to scale back our holiday spending. The staff at the hotel were friendly and accommodating, and really helpful - especially when assisting with our sick child. However, given the impact from food poisoning to our child and our time in Singapore, it's hard not to overlook this when giving a review of our overall experience.

Dear Mike C, I'm truly sorry to hear about the challenges you faced during your stay with us. It's deeply concerning to learn that one of your children contracted food poisoning from our in-house restaurant, and I sincerely apologize for the distress and inconvenience this caused to your family. Your feedback regarding the accommodation issues, such as the separate rooms initially, poor TV reception, and insufficient hot water, is also concerning, and I assure you that we take these matters seriously. We will address these issues promptly to ensure a more comfortable experience for our guests in the future. I'm glad to hear that our staff were able to assist you, especially during such a difficult time, and I appreciate your recognition of their efforts. However, I understand that the impact of the food poisoning on your child's health and your holiday experience cannot be understated. Please know that we take food safety very seriously, and we will investigate this matter thoroughly to prevent any similar incidents from occurring in the future. Your feedback is invaluable to us, and we will use it to improve our processes and services. Once again, I apologize for the distress caused to your family, and I hope that your child has fully recovered. If there's anything further we can do to assist you, please don't hesitate to reach out to us directly. Warm regards, Fauziah Rahman Guest Relations Executive ibis Styles Singapore on MacPherson

Fair price

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Short stay over 2 nights, I didn't realize my room was not going to be made up, I was a little disappointed to get back to my room to find only the towels had been changed.

Dear Fair Price, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the oversight regarding the housekeeping service during your stay. We regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure that such oversights are avoided in the future. Please rest assured that providing a comfortable and well-maintained environment for our guests is a top priority for us. If there's anything else we can do to improve your experience or make it right, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Fauziah Rahman Guest Relations Executive ibis Styles Singapore on MacPherson

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.