Novotel London Wembley 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 121

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDYN, Wielka Brytania

Opis

O hotelu

  • Kilka minut pieszo od stadionu Wembley, Ovo Arena i teatru Troubadour Wembley Park

  • Obok stacji metra Wembley Park, skąd odjeżdżają linie Jubilee i Metropolitan

  • Zakupy w LDO (London Designer Outlet). Zniżka dostępna dla gości hotelowych

  • 235 odnowionych pokoi. Dostępne pokoje łączone i z ułatwieniami dostępu. Bezpieczny parking

  • Bar i kuchnia przyjazne dla rodzin

Nasze pokoje

Lokalizacja hotelu

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDYN
Wielka Brytania

Pozycja GPS:51.56129, -0.279293

Telefon
Faks +44 20 8069 1210

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 121

Ocena TripAdvisor  4.3/5  Liczba opinii: 2 001

Poor stay. Good staff. Needs attention to cleaning.

Ocena na stronie TripAdvisor 1.0/5

peter_boxer Opinia zatwierdzona w TripAdvisor

I had a pretty disappointing stay. And I wanted to provide some constructive feedback. But it is impossible to find anyone to complain to. So here it is. Subject: Feedback on recent stay at Novotel Wembley – 26 January Dear Customer Relations Team, I am writing to share feedback on my stay at Novotel Wembley on Monday 26 January, in room 213. I do not have the booking reference to hand. While the staff were consistently courteous, professional, and helpful, there were a number of issues relating to cleanliness and facilities that were disappointing and fell below the standard I would normally associate with Novotel. Specifically: - I found a long black hair in the sink on arrival, and a further long black hair in the shower, which raised concerns about the room’s cleanliness. - The seating in the restaurant area was visibly dirty and unhygienic, which was particularly off-putting in a dining environment. - The television in my room was unable to hold a signal and was unusable during the stay. Taken together, these issues detracted from the comfort and quality of what was otherwise a well-located and professionally staffed hotel. I would stress that my feedback relates to housekeeping and maintenance rather than the performance of front-line staff, who were attentive throughout. I wanted to bring this to your attention so that it can be reviewed and addressed. I would welcome a response outlining your observations following that review. Yours sincerely,

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your stay with us on 26 January. I sincerely apologise for the disappointments you encountered, and I appreciate you bringing these matters to our attention. While I’m pleased to hear that our team was courteous, professional, and helpful, I am very sorry for the issues you experienced with cleanliness and facilities. Finding hair in both the sink and shower is unacceptable, and the condition of the restaurant seating and the television signal clearly did not meet the standards we aim to maintain. Please be assured that your comments have been escalated to our housekeeping and maintenance teams for immediate review. We take cleanliness and guest comfort very seriously, and your feedback will be used to ensure improvements are implemented so that future guests do not encounter similar issues. We appreciate your constructive feedback and the opportunity to learn from it. Should you wish to discuss your stay in more detail, or if you plan to visit us again, please feel free to contact us directly at H9389@accor.com. We would be happy to assist and ensure a much improved experience. Thank you again for bringing this to our attention. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Comfortable stay

Ocena na stronie TripAdvisor 4.0/5

kk1607 Opinia zatwierdzona w TripAdvisor

Comfortable stay. Room was clean, we stayed 2 nights. Breakfast was always well stocked but quite busy. Stay in the hotel really friendly and helpful. Housekeeping went above and beyond to help. Parking is a little bit expensive but very secure. Within walking distance to the underground and shopping outlets. I'd stay again and recommend

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had a comfortable stay, enjoyed a clean room, and appreciated our friendly and helpful team. It’s especially great to know that our housekeeping went above and beyond to assist you. We appreciate your comments regarding breakfast and parking, and we’re glad you found the location convenient for the underground and shopping outlets. We look forward to welcoming you back and truly appreciate your recommendation. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Fantastic hotel - highly recommend!

Ocena na stronie TripAdvisor 5.0/5

Only_My_Take Opinia zatwierdzona w TripAdvisor

We stayed at the Novotel for 3 nights at the end of November in one of the family suites. We also travelled with another family member who had a separate room. From start to finish the hotel was fantastic. The rooms were very clean (barring a few iron marks on the sheets) and the facilities in the suite were brilliant. We paid for breakfast everyday which was £15 per adult (children under 16 were free) and we thought this was fantastic value. There was plenty to choose from and we had no complaints. One evening we also had a meal in the hotel and the food was excellent (far better than we expected!). We realised afterwards that we had been overcharged and the manager didn't hesitate to compensate us for the mistake. The lobby/bar area has a lovely atmosphere (especially with the gorgeous Christmas tree) and is very nice to sit in for an evening drink. My only complaint was that they don't do non-alcoholic cocktails at the bar which was a shame. All of the staff we interacted with throughout our stay were lovely and couldn't have been more helpful. We didn't hear any noise from other guests or from outside of the hotel whilst we were there. Location-wise it's perfectly positioned close to Wembley stadium and arena. It's also just a couple of minutes away from the tube station and there are other amenities nearby. We came back from a show one evening and thought it was a really nice touch that they had security guards at the entrance to the hotel checking that you were a guest before you were allowed in. We would absolutely stay at the Novotel London Wembley should we visit London again in the future. 10/10 from us - thank you!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

excellent

Ocena na stronie TripAdvisor 5.0/5

Adam H Opinia zatwierdzona w TripAdvisor

what an excellent hotel. 3 minute walk from Wembley Park tube station. The gentleman at the reception was friendly and knowledgeable and extremely efficient. the room was spacious and very clean with a very large bed . The bathroom was also clean with a large walk in shower with great water pressure with shower gel , shampoo etc ... and plenty of clean towels. Breakfast the next morning was a buffet style but was plentiful and well worth the money also had marmite available which is always a bonus point . if we're back this way again will definitely becoming back here

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Happy stay

Ocena na stronie TripAdvisor 5.0/5

Pasquale D Opinia zatwierdzona w TripAdvisor

Great hotel, amazing breakfast, top service, especially Vicky, always professional and kind. I hope to come back again

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 244 Liczba opinii 9.4/10 Lokalizacja
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  • 1 425 Liczba opinii 8.9/10 Obsługa
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  • 641 Liczba opinii 7.1/10 Czystość
  • 570 Liczba opinii 7.7/10 Śniadanie
  • 309 Liczba opinii 5.1/10 Udogodnienia
  • 277 Liczba opinii 5.5/10 Dobra oferta cenowa

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