Novotel London West 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 701

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1 Shortlands, Hammersmith, W6 8DR LONDYN, Wielka Brytania

Opis

O hotelu

  • 33 sale konferencyjne spełniające wszelkie wymagania organizatorów

  • Darmowa sieć WiFi we wszystkich pokojach

  • Świetnie wyposażone centrum fitness

  • 3 minuty spacerem od stacji metra Hammersmith

  • Kilka przystanków metrem od domu towarowego Harrods i Hyde Parku

Nasze pokoje

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Lokalizacja hotelu

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDYN
Wielka Brytania

Pozycja GPS:51.492115, -0.219759

Telefon
Faks +44 20 8741 2120

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 701

Ocena TripAdvisor  3.8/5  Liczba opinii: 5 823

HORRIBLE - Marcelina ruined my stay

Ocena na stronie TripAdvisor 1.0/5

333_miriammm Opinia zatwierdzona w TripAdvisor

I booked via DayUse (Booking No: 600O862V) and was HORRIFIED by the customer care service from staff member Marcelina. She was so rude and dismissive. As I was checking out, I informed Marcelina that I needed to order an uber home and my phone was about to die and as a young female, just wanted to make sure I got home safe. I asked if she knew a place I could get a charger or somewhere I could charge my phone or if the hotel had any chargers I could use, she responded rudely saying "no and it's not my problem if your phone is dead and not my job to assist you with this". I was so shocked and had to then go over to the bar area to see if I could get help. On top of this, as I was leaving, I then see a display that sells phone chargers (plugs and wires) right across from where Marcelina was situated and then reproached her to say it was unfair the way she spoke to me if she knew that the hotel sells chargers, and she could have informed me of this and helped me out. Again she was dismissive and rude and repeated that she had no obligation to be helpful to me and then proceeded to ignore me despite me speaking in a calm manner. I am so in shock as I have stayed in hotels around the world over the years, including Novotel, and now I never want to stay at a Novotel again because the customer service was SHOCKING. Never in my life have I had someone be so rude and dismissive to me, as a guest.

Novotel experience

Ocena na stronie TripAdvisor 5.0/5

Sunshine61782373990 Opinia zatwierdzona w TripAdvisor

Everything was good as christmas decoration at welcome zone,where Alex and Jeff was very kind and professional. They made our staying much pleasure and enjoyed. Thank you and I'll come back!

Dear Sunshine, Thank you very much for this kind review. We are thrilled that your experience at Novotel London West lived up to your expectations. Our team takes great pride in creating memorable moments, especially during festive seasons. It was our pleasure to ensure your stay was enjoyable from the welcoming atmosphere to the attentive service. Alex and Jeff are delighted to hear their efforts contributed to your positive holiday memories. We’re also glad you found our rooms, location, and amenities met your needs so well. Thank you again for choosing us for your London visit. We can’t wait to welcome you back whenever your travels bring you this way. We all look forward to seeing you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Nice hotel

Ocena na stronie TripAdvisor 5.0/5

Falier X Opinia zatwierdzona w TripAdvisor

Good location close to Hammersmith station. Receptionist are nice in there, Especially Jeff and Alex. Always see their smiling face. Thank you for their service.

Dear Guest, Many thanks for your review. We’re thrilled you had such a lovely stay at Novotel London West. It’s wonderful to know our team’s warm hospitality, especially from Jeff and Alex, made your visit memorable. We take pride in being steps away from Hammersmith Station, making it easy to explore the city. Your kind words motivate us to keep delivering experiences that delight our guests. We look forward to welcoming you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

friendly staff and location is perfect

Ocena na stronie TripAdvisor 5.0/5

Lorraine L Opinia zatwierdzona w TripAdvisor

the location here is perfect, close to the the subway station and everything is handy. the hotel staff Alex and Jeff is very helpful and friendly! a very pleasant stay here.

Dear Lorraine, Thank you very much for this kind review. We are thrilled you enjoyed your stay at Novotel London West. It’s wonderful you found our team so welcoming and that our location made exploring the area convenient. Having everything close by is something we know our guests value, and we’re happy it added to your experience. We’re particularly glad Alex and Jeff contributed positively to your visit with their support. Their dedication reflects our commitment to ensuring every guest feels well looked after. We hope that you will visit us again in the future. Kind regards, Anastasios Agiannitis, Guest Relations Manager

London experience

Ocena na stronie TripAdvisor 5.0/5

Samy A Opinia zatwierdzona w TripAdvisor

The location of Novotel west London is in centre and close to underground station.the breakfast was excellent and welcoming staff was awesome especially Alex.thank you for everything

Dear Guest, Thank you for your positive review. We are thrilled that your stay at Novotel London West was so enjoyable. It’s wonderful to hear you found our central location convenient and appreciated Alex’s welcoming service. Our team takes pride in offering a great start to the day with our breakfast selection, and we’re glad it added to your experience. We hope you had the chance to explore nearby areas like Kensington High Street, just a short walk away. It would be a pleasure to welcome you back in the future. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 494 Liczba opinii 9.4/10 Lokalizacja
  • 3 223 Liczba opinii 6.4/10 Pokój
  • 4 195 Liczba opinii 8.6/10 Obsługa
  • 68 Liczba opinii 5.8/10 Internet
  • 1 271 Liczba opinii 6/10 Czystość
  • 1 250 Liczba opinii 8.3/10 Śniadanie
  • 74 Liczba opinii 8.6/10 Strefa wellness

Zarządzane przez Trustyou

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