Novotel London West 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 064

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1 Shortlands, Hammersmith, W6 8DR LONDYN, Wielka Brytania

Opis

O hotelu

  • 33 sale konferencyjne spełniające wszelkie wymagania organizatorów

  • Darmowa sieć WiFi we wszystkich pokojach

  • Świetnie wyposażone centrum fitness

  • 3 minuty spacerem od stacji metra Hammersmith

  • Kilka przystanków metrem od domu towarowego Harrods i Hyde Parku

Nasze pokoje

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Lokalizacja hotelu

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDYN
Wielka Brytania

Pozycja GPS:51.492115, -0.219759

Telefon
Faks +44 20 8741 2120

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 064

Ocena TripAdvisor  3.8/5  Liczba opinii: 5 606

Bedrooms too cold. Heating doesn’t work.

Ocena na stronie TripAdvisor 2.0/5

cliveg997 Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel bedrooms are unacceptably cold. Unfortunately the hotel location and car parking are perfect for my needs. This is my third time here and it will be my last. My son stayed here on my recommendation for location, he also complained about the cold room.

A decent place to stay.

Ocena na stronie TripAdvisor 4.0/5

Dan E Opinia zatwierdzona w TripAdvisor

A pleasant hotel not far from the tube. A pretty standard Hotel. No complaints. Food was of a good quality though there seemed to be some sort of DJ on in the bar that night so I gave that a swerve. Not far from riverside pubs. Good conference facilities and staff looked after us well.

Worst hotel

Ocena na stronie TripAdvisor 1.0/5

JkrC2 Opinia zatwierdzona w TripAdvisor

Worst hotel experience ever. Staff going on knocking on the door and forcing me to leave the proper as if we violated the rules or as if I have been a nuisance. They have no manners to deal with guests. Very dirty place and poor service. Outdated equipment. Please avoid going here if you can. The staff are mean, unprofessional, don’t know to be polite. Please please train your staff.

Pleasant stay, a few minor blips

Ocena na stronie TripAdvisor 4.0/5

Jeremy S Opinia zatwierdzona w TripAdvisor

Two day pleasant stay in a Premium Executive room on the top floor. Comfortable and peaceful, unfortunately only one coffee pod on first night and none on second. Also bath mat disappeared on second night - just annoying. Good breakfasts and friendly and helpful reception and bar staff.

Dear Jeremy, Thank you for taking the time to share your review. We are delighted that you enjoyed the comfort and tranquility of our Premium Executive room, along with the panoramic views from the top floor, designed to provide a serene atmosphere for our guests. Our dedicated reception and bar staff are also pleased to have contributed to a friendly and helpful environment during your stay. However, we regret to hear of the shortcomings regarding the coffee pods and bath mat in your room. While we ensure a high standard of amenities, it appears we missed the mark in this instance, and for this, we sincerely apologize. Nonetheless, we are pleased that our breakfast offerings met your expectations and that our staff's services enhanced your overall stay. Our Aroma Restaurant takes pride in serving a variety of breakfast options, from Continental to Full English/Irish, ensuring a delightful start to the day for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Ignored food allergy on two separate stays

Ocena na stronie TripAdvisor 1.0/5

James S Couples - Opinia zatwierdzona w TripAdvisor

The incompetence that we have experienced at this hotel is mind blowing. We had an issue with our last stay, where we were served dairy cheese on our pizza. They were told about a dairy and egg allergy several times when ordering. Even confirmed when the food arrived. It even said it on the receipt. Ate a slice and the taste seemed strange. Rang downstairs to room service and I was told it was dairy cheese by the kitchen. I could hear the chef in the background thought vegan cheese and dairy cheese was the same thing. We both became very ill and my asthma and eczema flared up badly. I felt like I’d need to seek medical attention but luckily I was able to relieve the tightness of my chest with my emergency inhaler and sitting by the open window. I was still very sick with diarrhoea, chest pains, migraine and aches all over my body. It ruined the event that we due to go to because we had to go home. I felt ill for about 3 days. I told the staff that not long ago, a young girl died from a dairy allergy and it’s a very serious matter. In the following days, I was told the chef and staff will be dealt with and this would never happen again. They offered me a complimentary nights stay in the future and several management told me they would make sure this wouldn’t happen again. I decided to take them up on this offer for an event this weekend we were attending. I must have had at least 5/6 management team members on an email chain before the stay. They were all corresponding with me leading up to the stay and said they would look after my meals and breakfasts. We thought we would add on a night, so we didn’t have to travel to the hotel in the morning. Manuel was able to take the price of the room down a little bit by taking the breakfast charge off. We checked in Thursday night and the staff member tried charging the wrong price for the room. They didn’t acknowledge me as a member and I had to dig through emails and show them that the rate was reduced. We weren’t even offered a welcome drink like we normally are. Eventually, they charged the right amount. The next morning, I saw another charge on my card and they somehow had charged me the higher rate, even though I used the chip and pin machine for the lower amount the night before. They refunded the difference which cleared a day or so after. Before we checked in, we were given a mobile number to ring to order our food and again was promised all eyes were on it to make sure everything was cooked correctly. On the Saturday morning, we rang the mobile number and ordered breakfast. The staff said they do vegan omelettes without eggs, so we ordered that with the usual stuff. We then got the food brought upstairs and started to eat it. The omelette tasted a bit strange and I rang again to confirm it was the vegan version and like last time, I heard the chef saying no it’s egg. The chef again thought that it was fine to use eggs even though they were told not to. The excuse we got from the staff was that the chef doesn’t speak English. This absolutely blew my mind! The irony wasn’t lost that this happened on the day that was complimentary because of the same issue! I became very ill. Chest pains, puffy face, diarrhoea, wheezy chest and coughing. The duty manager came up and asked if I needed medical assistance. I was so angry at them that this had happened again. I sent them away because I didn’t want them to do anything because they’d done quite enough. I emailed the whole chain of management and they decided to ignore my emails. They were clearly reading them because they had forwarded it to the duty manager. I appreciate that they may have not been working but if they’re able to forward the email, they could at least acknowledge what had happened again. They said they would be on hand during the stay and they were not. I was repeatedly on the toilet and emailed the duty manger to update him but said don’t come upstairs because I can’t get off the toilet. We checked out later than 12pm because I couldn’t move with all the aches in my body. He wasn’t around when we checked out and I didn’t want to wait because I wanted to go home. I emailed him again and now at 22:40pm, I haven’t had any reply or been told what the next steps are. We had booked a convention today which cost over £100 in total but we had to abandon it and go home. As I’m typing, I’m still wheezing with body aches and feeling unwell.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 200 Liczba opinii 9.4/10 Lokalizacja
  • 2 853 Liczba opinii 6.5/10 Pokój
  • 3 095 Liczba opinii 8.4/10 Obsługa
  • 61 Liczba opinii 6.3/10 Internet
  • 1 163 Liczba opinii 8.4/10 Śniadanie
  • 1 075 Liczba opinii 6.7/10 Czystość
  • 54 Liczba opinii 8.8/10 Strefa wellness

Zarządzane przez Trustyou

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