Novotel London Paddington 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 442

Novotel London Paddington - Image 1
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O hotelu

  • Basen, sauna i centrum fitness

  • Dojazd na lotnisko Londyn-Heathrow linią kolei Heathrow Express trwa kwadrans

  • 206 nowoczesnych pokoi oraz 11 pokoi przystosowanych do potrzeb osób niepełnosprawnych

  • 11 sal konferencyjnych z wysokiej jakości wyposażeniem i darmową siecią WIFI

  • Hotel znajduje się w odległości spaceru od Hyde Parku i parku Kensington Gardens

Nasze pokoje

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Lokalizacja hotelu

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
Wielka Brytania

Pozycja GPS:51.519046540144, -0.1825473208714

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

No.3 Restaurant

Witamy w restauracji i barze No.3 w hotelu Novotel London Paddington. Zapraszamy do stylowego, tętniącego życiem baru i restauracji serwującej kuchnię międzynarodową i kolorowe napoje.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 2 442

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 234

Certyfikat Doskonałości 2023

Dobra lokalizacja

Ocena klientów 4.0/5

Mateusz Rodziny - Opinie potwierdzone ALL

Hotel w dobrej lokalizacji, blisko stacji Paddington. Bardzo smaczne śniadania i dobra kuchnia, pomocna obsługa. Największym minusem pobytu był klaustrofobicznie mały pokój. Z pewnością wrócimy.

Dear MATEUSZ W., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Hotel with good service but below average rooms

Ocena na stronie TripAdvisor 3.0/5

Mason921 Opinia zatwierdzona w TripAdvisor

We stayed for one night tis month at the Novotel Paddington while in transit. The location is close to the Paddington Station (its best feature). While the service was good (especially Alex at the front desk), the rooms were very small and not suited for a family of 4. The pull out sofa bed covered the only free space in the room and the odd separation of the toilet from the rest of the bathroom only made things worse. Consider this hotel if you can get a great deal and prioritize proximity to Paddington Station.

Dear Mason921, Many thanks for your comments and feedback. The average space in our superior rooms are 25sq metres and designed to accommodate two adults and up to two children sleeping in a sofabed. In the future, you may consider reserving a suite, which is double the size (50sqm) of a superior room. We are glad to learn that despite the circumstances you and your family have enjoyed the visit to London and I hope that when the time is right, you will give us the opportunity to welcoming you again in our property or one of our sister properties in London. Kind regards, Paulo Bernini - Operations Manager.

No, not until Accor have spent some money and given this hotel an upgrade!!!!

Ocena na stronie TripAdvisor 2.0/5

Travel_Girl_Reviews Opinia zatwierdzona w TripAdvisor

The hotel is currently under external renovation. To be honest, it did not bother us and this is not the reason for my poor review. The renovations are from 9am - 5pm, Monday to Friday so if you are out and about, it will be fine. Check in: The check in is now a desk near to the front entry. It does not look like a check in, I thought it was a co-working space. What added to my confusion was a big advert for gin and tonics so I was confused that it was a reception. Check in was swift, no worries there. Room: We booked a family room. The room is tiny, we could not all move around at the same time so had to sit on the bed while my husband and kids moved around. I would say that it is suitable as a family room with children under the age of 6 years old. It was quite unnerving that while we were getting settled in the house keeping charged into the room (with no warning knock) and asked if we were checking out. It was confusing to explain that we were actually checking in! The bathroom is a disgrace. The shower leaks every time because it is so old the seal has gone and clearly it is not a priority for the hotel to fix it, otherwise they would. We went through a mountain of towels each day to keep the bathroom dry. So much for your sustainability initiatives Accor! One morning when walking to the door, an entire decorative panel fell off the wall. No-one was harmed, but that is the level of maintenance that is required. We asked for a lightbulb to be replaced a few times, but it was not replaced for our entire three night stay. There is nowhere to unpack clothes (except for the 3-4 hangers in the wardrobe) so we literally lived out of our suitcases for the four days. Restaurant: This is truly the worst part of the hotel. Truly horrific. We tried to have drinks and snacks one evening and each time we ordered we waited over half an hour for anything to arrive. The place was not busy, if you exclude the person that was vacuuming around us (at 8pm at night) there was nobody there so no idea why it was so hard to provide drinks and snacks. The breakfast is an absolute rip off and is not that great anyway. There are so many lovely places to eat close by that cost less and have nice food. We did not have breakfast in our rate so the reception / front desk told me to just go along and pay at the restaurant. We were greeted and seated in no time, but I literally had the staff member haggling me to pay while I was trying to serve up food for my children. Either ask for money upfront or allow us to pay once we have eaten! I don't appreciate being treated like a criminal. All in all, I don't think that our stay was value for money I am afraid to say. The location is great so it is a shame that the hotel has not been kept up to date by Accor. This sort of decor is years old and if I compare to Novotel in Europe, the UK hotels have been left behind. There is a nice bunch of shops near by if you need Sainsbury's, and other food outlets.

Dear Travel_Girl_Reviews, Many thanks for your comments and feedback. Our most sincere apologies for the circumstances experienced during your stay. We hope that when the time is right, you will give us the opportunity to welcoming you again at Novotel Paddington or one of our sister properties across London. Kind regards, Paulo Bernini - Operations Manager.

Great Service

Ocena na stronie TripAdvisor 5.0/5

Nurdane Y Opinia zatwierdzona w TripAdvisor

We went for a family dinner; the food and service were terrific, especially thank you very much to Muthu, Priyanka, Simran and Vaygan. The chefs were also excellent; thank you to Mico, Boi and Mike.

Dear nurdaney2024, many thanks for your review. We are delighted to learn how much have you enjoyed your dinning experience in our bar and restaurant. Mico, Boi and Mike were thrilled to learn they have contributed to that positive experience with the hope we will have the opportunity to welcoming you again soon. Kind regards, Paulo Bernini - Operations Manager.

Bring your ear defenders and hard hat!

Ocena na stronie TripAdvisor 2.0/5

John R Opinia zatwierdzona w TripAdvisor

Everything was great apart from the very loud noise of drilling and banging in my room. I couldn't get the rest I wanted after a long journey which I needed before I went out for the evening. The laissez faire response from the staff was unacceptable. They told me a notice of refurbishment works was advertised on their website. However it's not obvious! You have to open a window which appears amongst lovely advertising photography of the hotel. Even then, when you have read it, it says the works are "external" with no mention of how the works impacts on the rooms. I wasn't offered an alternative room and I would not have chosen to stay here if I was made aware of the deafening sounds of building works.

Dear U7992KNjohnr, Many thanks for your review and feedback. We are indeed carrying major renovations in the hotel facade, which should last until November this year. As you rightly said, this is explained in a message posted in our website stating that structural works in our facade are due to last until November 2024, and furthermore, in the sales T&C and reservation confirmation sent out we have also included the following information, - Hotel in renovation; Structural works on the exterior façade will take place from January 2024 until November 2024. Works are carried out from Monday to Saturday between 09:00 until 17:00. Limited outside view and excessive noise are expected during these working hours. Thanks again for the opportunity to clarify the matter and we hope that when the time is right, you will give us the opportunity to welcoming again, kind regards, Paulo Bernini - Operations Manager.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 463 Liczba opinii 9.6/10 Lokalizacja
  • 1 728 Liczba opinii 6/10 Pokój
  • 1 553 Liczba opinii 8.7/10 Obsługa
  • 31 Liczba opinii 6.9/10 Internet
  • 838 Liczba opinii 8.5/10 Śniadanie
  • 658 Liczba opinii 6.1/10 Czystość
  • 340 Liczba opinii 7.8/10 basen
  • 298 Liczba opinii 5/10 Dobra oferta cenowa

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