Mercure London Paddington 4 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 979

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Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE Clifton

  • Cztery sale konferencyjne dla 35 osób

  • Na miejscu restauracja w stylu bistro i całodobowe centrum fitness

  • Zaledwie dwie minuty spacerem od Hyde Parku w dzielnicy West End

  • Obok stacji Paddington, 15 minut pociągiem Heathrow Express od lotniska

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Lokalizacja hotelu

Mercure London Paddington

144 Praed Street, Paddington
W2 1HU LONDYN
Wielka Brytania

Pozycja GPS:51.516334, -0.174869

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

FRANKIE AND BENNY S

Restauracja Frankie & Benny's jest otwarta od 07:00, aby nasi goście mogli zjeść śniadanie, zanim obudzi się miasto. A na zakończenie dnia zapraszamy na miłą kolację.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.7/5  Liczba opinii: 979

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 459

This place is a hellhole

Ocena na stronie TripAdvisor 1.0/5

cornwall100 Opinia zatwierdzona w TripAdvisor

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

Compact and comfortable

Ocena na stronie TripAdvisor 4.0/5

Esme_Weatherwax Friends getaway - Opinia zatwierdzona w TripAdvisor

We booked a couple of small doubles last minute as a stopover on the way to Heathrow. I was pleasantly surprised by the room which had everything it needed, plus some lovely complementary touches. The bed was very comfy. Great location and the lady on reception was lovely. I wouldn’t take a small double for more than a couple of nights though. Overall 3.5 stars but I’ve rounded it up!

Dear Esme_Waetherwax, Thank you for your thoughtful review. We’re delighted to hear that you found our rooms to be compact and comfortable, and that you appreciated the complementary touches. Your kind words about our staff and location are greatly appreciated. We understand that you found the small double room to be a bit tight for a longer stay. Your feedback is invaluable to us as we strive to improve our guest experience. Thank you for rounding up your rating to 4 stars. We hope to have the opportunity to welcome you back in the future, perhaps in one of our larger rooms. Kind Regards, Imed Chikhaoui

Mold and unresponsive front desk

Ocena na stronie TripAdvisor 2.0/5

MarleneBoston Opinia zatwierdzona w TripAdvisor

Unhealthy experience. Stay away! Mold on bathroom floor tile that came off on the floor mat tile. Front desk tried to tell me it was dirty grout- Line that was ok? No fan in bathroom. We were in Room 302 and the rumble from the train was evident all evening- This was not a real problem.we asked the front desk to get us a cab for the next day at 6:30 am. They confirmed it was done. Cab never showed. Morning front desk told us there was no note so he did not call it in. Good thing my friend had an Uber app or we would have missed our trip to Bath. The location was excellent which was the reason I gave 2 stars instead of one but there sre lots of options at this price point so my suggestion would be try somewhere else.

Dear Marlene Boston, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the bathroom floor. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the tiles in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our front desk staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. We apologize for the inconvenience caused by the taxi not showing up as scheduled. We understand how important reliable transportation is for our guests and we will review our procedures to prevent such incidents in the future. We’re glad to hear that you appreciated our excellent location. We strive to provide a comfortable and convenient experience for our guests and we’re sorry that we did not meet your expectations in this case. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

Brown transferable grout? Or filthy room?

Ocena na stronie TripAdvisor 1.0/5

bagelobagel Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I’ve stayed here a few times and for the most part, it’s fine. Close to Paddington station for sure, which is why I booked it, however, on this occasion I was pretty disgusted with the state of my room. Everything started off fine, until the morning when I stepped out of the shower. My room had clearly only been superficially cleaned because I noticed quite quickly that the brownish “grout” between the floor tiles was quickly liquified by the dampness of my feet and stained the bath mat in distinct brown lines. I was pretty grossed out by this so mentioned it to reception. I was told that I shouldn’t worry because “it’s not what you [I] think it is” and that it is simply old grout that needs replacing. Confused, I asked why an entire room of grout would suddenly disintegrate on the slight amount of moisture , I was again told to rest assured that the room was perfectly clean. So not only had I stayed in a dirty room, my concern was completely dismissed by staff who didn’t even bother to go and check on the situation while I was at breakfast. Very unprofessional in my opinion.

Dear Bagelobagel, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the grout. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the grout in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

Good value but no frills

Ocena na stronie TripAdvisor 3.0/5

Matt J Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Plus points are the location and friendly staff. Rooms though are small and there is a tiny lobby and bar. Breakfast is via an attached Frankie and Benny's... Quite basic and hot food for us was lukewarm. Given it is central London the cost is very reasonable.

Dear Matt J, We appreciate your honest review. It’s great to hear that you found our staff friendly and our location advantageous. We understand that our compact rooms and the breakfast experience did not fully meet your expectations. We’re continually working to improve our services and amenities, and your feedback is invaluable in this process. Thank you for acknowledging our reasonable pricing for the central London area. We hope to welcome you back and provide a more satisfying experience in the future. Kind Regards, Imed Chikhaoui

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 008 Liczba opinii 9.5/10 Lokalizacja
  • 1 386 Liczba opinii 4.4/10 Pokój
  • 887 Liczba opinii 7.6/10 Obsługa
  • 15 Liczba opinii 7.5/10 Internet
  • 972 Liczba opinii 2.2/10 Komfort
  • 364 Liczba opinii 5.7/10 Czystość
  • 307 Liczba opinii 6.2/10 Dobra oferta cenowa
  • 263 Liczba opinii 2.7/10 Udogodnienia

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