Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.0/5 1,311 reviews

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, India

Description

Hotel extras

  • Prime location on the Dasara procession near Mysore Palace. Iconic city views at your door.

  • Relax at our rooftop pool, spa and gym. The ultimate premium wellness retreat in Mysore.

  • Global dining at our two restaurants and rooftop bar with stunning Mysore views.

  • Proudly a Green Key certified hotel, leading sustainability in the Palace City.

  • A family-favorite with a kids' play area. Mysore's premier hotel now a pet-friendly hotel.

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Telephone
Fax +91 821 691 4500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,311 reviews

Customer review rating 0.5/5

Venkatesh G. Families - Confirmed reviews ALL

am extremely disappointed with my recent stay and the condition of Room 501 that was allocated to me. The room was clearly not fit for guest occupancy. It had a broken bed bench, broken balcony chairs, a damaged lounge chair, torn wallpaper in multiple places, and a shower area that flooded every time it was used. Despite these serious maintenance issues, I was made to stay in this room for two days and was charged in full, even after I clearly informed the hotel team that I was not willing to pay for a room in such poor condition. As a Platinum member, I expected a significantly higher standard of service and room quality. Instead, I felt completely ignored and taken for granted. Frankly, no responsible hotel manager should have allocated such a room to any guest. This experience gives the impression that both the hotel management and the Accor Group are more focused on revenue than customer satisfaction. What is most disappointing is not just the room condition, but the lack of ownership and resolution despite my repeated concerns. This has been one of the worst experiences I have had with Accor, and it seriously makes me question the value of my loyalty and Platinum membership. If further evidence is required, I request your team to obtain and review the photographs of Room 501, which clearly demonstrate the condition in which it was provided to me. I expect a formal response, an explanation as to how such a room was allocated, and appropriate compensation for this unacceptable experience. And breakfast was Terrible

Customer review rating 4.5/5

Ganesh B. Families - Confirmed reviews ALL

Excellent location and comfortable stay

Dear Mr Ganesh B., Thank you for your positive feedback regarding our excellent location and comfortable accommodations. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.0/5

Vidya M. Families - Confirmed reviews ALL

Well located and comfortable stay. Service at the resturant was commendable. Only recommendation is to have the tea time earlier.

Dear Ms Vidya M., Thank you for your kind words regarding the location and comfort of your stay at Grand Mercure Mysore. We appreciate your feedback about the tea time and will take your suggestion into consideration for future improvements. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Vinod J. Families - Confirmed reviews ALL

I would like to give maximum stars for providing excellent service .

Dear Mr. Vinod, Thank you for your generous feedback regarding our service. We are delighted to learn that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore & Ibis Styles Mysore

Customer review rating 3.0/5

Hemkaran S. Families - Confirmed reviews ALL

Overall good and comfortable rooms. Breakfast was very good. Worst checkin experience. Front desk person was little rude. No one escorted us to room. Bag reached room 30 mins after.

Dear Mr S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the breakfast and found the rooms comfortable. However, we regret the inconvenience you experienced during check-in and apologize for the delay with your luggage. Your comments will be reviewed to enhance our service. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Other web-users rate our hotel

  • 777 reviews 9.2/10 Location
  • 2,066 reviews 7.1/10 Room
  • 4,136 reviews 8.4/10 Service
  • 30 reviews 7.1/10 WiFi
  • 1,145 reviews 7.2/10 Cleanliness
  • 1,118 reviews 8.4/10 Breakfast
  • 751 reviews 9/10 Vibe
  • 586 reviews 4.7/10 Comfort

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