Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.0/5 1,328 reviews

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Description

Hotel extras

  • Prime location on the Dasara procession near Mysore Palace. Iconic city views at your door.

  • Relax at our rooftop pool, spa and gym. The ultimate premium wellness retreat in Mysore.

  • Global dining at our two restaurants and rooftop bar with stunning Mysore views.

  • Proudly a Green Key certified hotel, leading sustainability in the Palace City.

  • A family-favorite with a kids' play area. Mysore's premier hotel now a pet-friendly hotel.

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,328 reviews

Customer review rating 0.5/5

Sudhakar J. Families - Confirmed reviews ALL

The reception person was not able accommodate a simple request of reducing occupancy for the second day from 2 to 1. He denied that software does not permit... There is only vallate parking and it is clearly written that management is NOT responsible for any damage or things kept inside the car. So car was never safe but had no choice to carry everything to hotel room and back. I guess the rating is rigged up and this does not quality 5 star rating.

Dear Mr Sudhakar, Thank you for sharing your feedback regarding your stay at Grand Mercure Mysore. I sincerely apologize for the inconvenience you experienced with your occupancy request and the reception staff's response. We strive to accommodate our guests' needs, and I regret that we fell short in this instance. Regarding the valet parking, I understand your concerns about safety. We do inform our guests about the limitations of our parking policy and appreciate your understanding in this matter. Your comments regarding our rating are noted, and I assure you that we value all guest feedback as it helps us improve our services. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Aslam S. Families - Confirmed reviews ALL

Overall a good experience. Comfortable stay. Great service. The staff were very good and made us feel welcome.

Dear Mr. S., Thank you for sharing your positive experience at Grand Mercure Mysore. We are delighted to hear that you found our service commendable and enjoyed your comfortable stay. Your kind words about our staff will certainly be shared with the team. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.0/5

Srinivas R. Families - Confirmed reviews ALL

Room was hygenic, in room dining was very slow, breakfast is rated at zero as hair was found in chutney and other dishes which we don’t expect in a hotel like grand mercure. We dint have breakfast even though it was included in the package. Recommend utmost hygiene in restaurant.

Dear Mr Srinivas R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and hygienic. However, we sincerely apologize for the issue you encountered during breakfast. Ensuring the highest standards of hygiene in our dining areas is a priority, and your comments will be taken into consideration to enhance our services. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.0/5

Avit D. Families - Confirmed reviews ALL

Overall a good experience

Dear Mr D., Thank you for sharing your positive experience with us. We are delighted to hear that you had a comfortable stay at Grand Mercure Mysore. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 0.5/5

Namrata P. Families - Confirmed reviews ALL

The lobby and front desk ppl were nice. The rooms were terrible. They had a bad smell and black mold in the shower

Dear Ms Namrata P., Thank you for your feedback. I regret that your experience with the accommodations did not meet your expectations. Your comments regarding the condition of the rooms will be reviewed with our team to ensure we maintain the highest standards for our guests. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Other web-users rate our hotel

  • 882 reviews 9.3/10 Location
  • 2,226 reviews 7.2/10 Room
  • 4,508 reviews 8.5/10 Service
  • 27 reviews 7.8/10 WiFi
  • 1,239 reviews 8.5/10 Breakfast
  • 1,226 reviews 7.4/10 Cleanliness
  • 817 reviews 9.1/10 Vibe
  • 642 reviews 4.6/10 Comfort

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