Mensagem informativa

Hotel Novotel Madrid Center 4 estrelas

Classificação clientes Avis 4.5/5 9.247 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

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Como funciona?
+ 22 Serviços

Extras do hotel

  • Quartos Familiares com WIFI e ar condicionado

  • Terraço recentemente reformado e ampliado. Ótima vista do horizonte de Madri.

  • Serviço de telemedicina com acesso gratuito a teleconsultas médicas.

  • A 5 minutos do parque El Retiro e a 3 km de Paseo del Prado

  • Aproveite o uso de um exclusivo smartphone "Handy" durante sua estadia.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Madrid Center

O Donnell 53
28009 madrid
espanha

Tel: +34912214060

Fax: (+34)91/5745601

Check-in a partir das 14h00

Check out até as 12h00

  • EMT TRANSPORTE :  28 26 C 2 O DONNELL

  • EMT METRO MADRID :  LINEA 6 O DONNELL

  • De avião

    MADRID BARAJAS A 12 km / 7,46 milhas

  • De trem

    ATOCHA A 3,6 km / 2,24 milhas

GPS:40.421618, -3.672168

Serviços de hotéis

EAT BAR

Atualmente indisponível

No Eat Bar by Novotel, desfrute de uma culinária com foco claro nos produtos locais, permanecendo fiel ao espírito cosmopolita de Madrid. O menu possui uma série de pratos simples, porém autênticos, em um ambiente tranquilo.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Buffet Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 30 Salas de reunião
  • Centro de negócios
    • Centro comercial com equipe de apoio
    • Centro comercial com autoatendimento
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 790 quartos
    • 16 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 790 quartos para não fumadores
    • 8 pisos
  • Idiomas falados no hotel
    • Inglês
    • Francês
    • Espanhol
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out expresso
  • Porter
    • Porter
  • Concierge
    • Concierge
Acesso à acomodação
  • Parking Custo adicional
    • No local
    • 350 vagas de estacionamento
    • Público
    • Estacionamento aberto 24/7
Bem-estar
  • Piscina do Novotel Madrid Ctr
    • Exterior
    • No local
  • Centro de fitness
    • No local
    • Solário/UV
Lojas/compras
  • Shopping
Família
  • Serviços para crianças
    • Clube Infantil para crianças de 6 a 12 anos
    • Clube Infantil para crianças de 3 a 6 anos
    • Clube Infantil para crianças de 0 a 3 anos
    • Área de jogos eletrônicos
    • Clube Infantil para crianças com mais de 12 anos
    • Clube Infantil para crianças de 4 a 6 anos

Nossas acomodações

Os quartos do Novotel combinam modernidade e elegância, tecnologia e mobiliário. Todos os quartos são equipados com WI-FI grátis, ar condicionado, minibar, TV de tela plana de 37", cofre, secador de cabelo e ducha de alta vazão. Selecione um quarto superior para a localização nos andares superiores do hotel e comodidades adicionais. Os quartos executivos oferecem exclusividade e conforto adicional durante sua estadia, graças a seu espaço, localização e detalhes distintos.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 22

  • Tamanho máximo: 800

  • Capacidade máxima: 1000 pessoas

  • Capacidade máxima para banquete: 600 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Madrid Center

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

9.247 comentários

Classificação no TripAdvisor 4.0/5

2.446 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Very good location

Classificação TripAdvisor 4.0/5

Patricia N 02/10/2021 Avaliação certificada TripAdvisor

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

The best hotel in the town

Classificação TripAdvisor 5.0/5

jfigueras2020 Family - 12/02/2020 Avaliação certificada TripAdvisor

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

Classificação TripAdvisor 4.0/5

Roger_NL_1976 10/02/2020 Avaliação certificada TripAdvisor

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

Classificação TripAdvisor 4.0/5

raviarora26 Family - 20/12/2019 Avaliação certificada TripAdvisor

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

Good hotel in centre of Madrid.

Classificação TripAdvisor 5.0/5

Hooman M Couples - 09/11/2019 Avaliação certificada TripAdvisor

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

Thanks for choosing us Hooman. We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Hope you had a wonderful stay and enjoyed a lot the hotel and the city. Come back soon! Best wishes from Madrid, @NovotelMCenter

Special sejour

Classificação TripAdvisor 5.0/5

Liviu2011 Couples - 05/11/2019 Avaliação certificada TripAdvisor

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Thank you Liviu2011 for choosing us, it was our pleasure to have you here. We hope to see you soon again, come to visit us when your back to Madrid. I will share you comment with our staff to let them know, they will really appreciate it. Take care and have a wonderfull day! NovotelMCenter

Good stay

Classificação TripAdvisor 4.0/5

Sivakumar632 Family - 03/11/2019 Avaliação certificada TripAdvisor

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need. Thanking you once again for your interest in the Novotel Madrid Center and looking forward to wellcoming you back in the near future. NovotelMCenter

Madrid 2019

Classificação TripAdvisor 3.0/5

wolfgangzingelmann Business - 16/09/2019 Avaliação certificada TripAdvisor

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

Good location near center of Madrid

Classificação TripAdvisor 4.0/5

MatthewB5696 Family - 05/09/2019 Avaliação certificada TripAdvisor

Hotel is a short walk from Retiro Park. It is also near metro stops and close to the highway which made for an easy drive to the airport. The room was small for a family of four but we only needed to sleep there which was fine. Finding a reasonably priced room for four in Spain can be difficult but the Novotel was great value for the location.

Thanks for sharing your experience, we are happy to know that you enjoyed your visit and liked our hotel. Have a great day

A Jewel in the Heart of the City

Classificação TripAdvisor 4.0/5

sam117117 Couples - 02/09/2019 Avaliação certificada TripAdvisor

The hotel is near perfect. Location is great, staff friendly, food fantastic. The rooftop bar and pool were a lovely leisure area in a suburban oasis. The only drawback was the poor WiFi. Needs improvement.

We try to improve our service everyday and be the number one for our customers. We try to make you feel like at home. So thank you for helping us and come back soon, it will be our pleasure!

Slow Response

Classificação TripAdvisor 3.0/5

afryer718 Couples - 28/08/2019 Avaliação certificada TripAdvisor

Well situated hotel, nice bedroom and bathroom. The rooftop bar and pool are lovely. Unfortunately, on the first night we had a problem with the air conditioning and a flashing light outside the bathroom. The technician attended and sorted the air conditioning and looked at the fuse box with regard to the light. During the night the flashing increased and led to my husband and I having an horrendous nights sleep. We reported this again and showed the receptionist a video of the problem, but on returning that evening the flashing continued. Again we had to report this. Eventually the problem was solved but we were extremely disappointed by the time taken to resolve this issue.

Contemporary hotel in a quiet area but near the center

Classificação TripAdvisor 5.0/5

Stay36482961297 Friends getaway - 16/08/2019 Avaliação certificada TripAdvisor

Contemporary style hotel in a quiet area with very friendly staff. Very clean with excellent amenities. Excellent buffet breakfast with lots of variety. Inviting rooftop bar for sunbathing or nightcap. Close to metro station and bus stop.

Modern hotel with excellent service

Classificação TripAdvisor 4.0/5

reto6065 Solo travel - 12/08/2019 Avaliação certificada TripAdvisor

This Novotel is one of the better ones I have stayed. First of all, the service is perfect wherever you go. Having a (rather small) pool is a big advantage in a city hotel and it was used by (too) many guests and ran out of sun lounges or even chairs. It is only open from 11 am to 9 pm so the early morning swim is not possible, can we change the opening times? Close by are a few eating places if you're not keen on hotel food. The buffet breakfast is "not to be missed". I'll come again.

Very satisfied

Classificação TripAdvisor 5.0/5

ksanae007 Family - 20/07/2019 Avaliação certificada TripAdvisor

Staff super friendly, delicious food, and comfortable clean room ... pleasant overall experience 👌 only minus parking 25euros extra cause no parking lock inside the hotel. But still very satisfied...

Thank you so much! We hope you enjoy a lot the city and hope to see you again back soon. Best wishes from Madrid, Lucía S. @NovotelMCenter

Always welcome at the Novotel Madrid Center

Classificação TripAdvisor 5.0/5

AlexBeltranFR Couples - 18/07/2019 Avaliação certificada TripAdvisor

I'm always very well welcomed at the Novotel Madrid Center. The hotel is really nice, modern, the rooms are very comfortable. They have a nice rooftop bar/swimming pool to chill out. The team is always very nice, attentive and extremely professional. I always stay there and never had a single issue. The location is really nice, close to Retiro Park by walking, Goya and O'Donnell Metro stations and also the commercial zone behind the hotel.

Thank you so much for your review Alexandre, it was a pleasure to have you here visiting Madrid. It´s great to know that you enjoyed our pool in the rooftop! Come back soon :) Kind regards from your hotel in Madrid, Lucía S. @NovotelMCenter

Business trip in Madrid

Classificação TripAdvisor 3.0/5

laurentbromet123 Business - 13/07/2019 Avaliação certificada TripAdvisor

Nice location, kind employees, taxi station at the hotel. Big infrastructure: many tourists ( buses) , noisy breakfast but really nice however. My room was very noisy (above big street even if 5th floor.

Thanks for sharing your experience Lauren We will take good care about these things. Hope to see you back soon. Best wishes from Madrid, novoteMcenter

One of the nicest Novotel

Classificação TripAdvisor 5.0/5

zajawka Solo travel - 11/07/2019 Avaliação certificada TripAdvisor

It is a very nice hotel in a quiet zone of Madrid. The rooms are large, beds comfortable, all in good conditions. There is a fantastic terrace with a small pool and super friendly service. I always stay there if I can.

OH YEAH!!! Thank you Zajawka, we love to read reviews like yours, thanks a lot for sharing. Here you have your hotel in Madrid, come back soon. Best wishes, Lucía S. @NovotelMcenter

Well located functional hotel

Classificação TripAdvisor 4.0/5

Domenico S Family - 25/06/2019 Avaliação certificada TripAdvisor

Very good location, close both to commercial (Barrio de Salamanca) and green (Retiro, Fuente del Berro) areas, with plenty of good restaurants in the neighborhood. Functional structure and rooms. Very good service from arrival to check-out. Rich breakfast, with wide range of good quality drinks and food.

Dear Domenico, We very much appreciate your review regarding to your stay at Novotel Madrid Center. It is always a pleasure to receive positive feedback. Come back soon! Lucía S: @NovotelMCenter

disappointing

Classificação TripAdvisor 2.0/5

Dommanget P Couples - 23/05/2019 Avaliação certificada TripAdvisor

Is this really a Novotel ? Regarding the bill, yes. Otherwise, no! Probably too many clients to care... insuffisant water pressure for showering (during the whole week). Curtains too short too cover a small window still narrowed by a pillar (in a "superior" room on the 6th floor). Breakfast service disorganized over the weekend. Nice desk people but with so very few services to offer. aso.

Thank you for the time spended in your sincerely words. On the other hand, we are sorry to hear that you were not satisfied with the service you had during your stay, it will be considered and shared with our team. Kind regards from Madrid, Lucía S: @NovotelMCenter

Very good

Classificação TripAdvisor 5.0/5

Hollos2014 Family - 25/04/2019 Avaliação certificada TripAdvisor

Excellent location, near to the metro and bus stations. First class breakfest with fresh fruits, fruit juces, capsel coffee, different pasteries and hot meals. The personals are very polite and helpfull.

OH YEAH! Thanks a lot for your review. Best wishes, Lucía S. @NovotelMcenter

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