Mercure North Melbourne 4 gwiazdki

Ocena klientów (Ocena ALL) 3.6/5 Liczba opinii: 322

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Mercure North Melbourne - Image 1
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Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australia

Opis

O hotelu

Hotel Mercure North ma wszystko, czego potrzebuje nowoczesny turysta, w tym dostęp do szybkiego Internetu, kanały Foxtel, telewizor LCD HD, minibar, oraz klimatyzację sterowaną dotykowo.

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Lokalizacja hotelu

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

Pozycja GPS:-37.796678, 144.950534

Telefon
Faks +61 3 9329 9950

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.6/5  Liczba opinii: 322

Ocena TripAdvisor  3.0/5  Liczba opinii: 565

Poor Service....

Ocena na stronie TripAdvisor 1.0/5

KrisVenugopalan Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Key Card did not work - three times I have to walk up and down. Charged me for breakfast, though I had paid for breakfast when booking.

Dear Kris, Thank you for taking the time to share your feedback. I am sorry to hear your stay did not live up to your expectations, as our team works hard to provide an excellent custumer service experience to all our guests; please rest assured I have shared your comments with the relevant department heads. Additionally we have reviewed and refunded the incorrect breakfast charge to your account. We hope to be able to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Maintenance has been forgotten at this hotel.

Ocena na stronie TripAdvisor 3.0/5

Rosalind P Opinia zatwierdzona w TripAdvisor

Staff were friendly. Bed was very comfortable. Linen was clean. BUT- there were repaired holes in the bath that were rusting, painted tiles at the end of the bath where the paint was lifting off , shower panel separating - all serious health hazards; the shower taps would not stop dripping unless turned off so tight it took 2 hands to turn them back on, obvious dirt around the perimeter of the bathroom, the remote for the TV and air conditioner had flat batteries - reception gave me batteries to replace the flat ones, one power point looked as if it was burned / scorched. There was no information sheet stating the number to call for reception or any other assistance at the hotel. . Breakfast was barely warm with nowhere to place the food covers while selecting food. Food offering was reasonable. Chairs in the foyer were torn, Carpet in the foyer was threadbare. The lift was still about 10cm above ground level when the door opened- but does settle into place - dangerous tripping hazard. Location is easy for tram access to the CBD.

Very average hotel

Ocena na stronie TripAdvisor 1.0/5

juleseSyd Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I recently stayed one night here. I only chose it due to proximity to my work event. My first room allocated 134 was so loud as it's really close to Flemington Rd. Moved to 204. On Harker St. Noisy but not as bad. Definitely a very tired hotel. My room was missing one curtain only a backing on one side. Room service for a quiet Wed night. No Veggie burger at 6.15pm. Chicken burger option was not cooked so are around the chicken. Breakfast buffet. Ok. Coffee machine. Wouldnt recommend.

Dear juleseSyd, Thank you for taking the time to share your feedback. I am disappointed to hear your stay did not live up to your expectations and offer my sincere apologies. We will take your comments on board as we strive to constantly improve our customer experience, and we hope to welcome you back soon. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Good for young family stay

Ocena na stronie TripAdvisor 5.0/5

Col H Opinia zatwierdzona w TripAdvisor

Family getaway with 2 kids and Staff were very accommodating of our bits and pieces such as scooters and bags after checkout whilst we explored the city. Close to bus and trains, great spot with space for kids to adventure and not be surrounded by buildings.. zoo nearby.. awesome. Room service reasonably priced for the conscience and easy..

Dear colh855, Thanks for the lovely review! I am glad to hear your positive remarks and will be sure to share it with our team. We hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Cancellation

Ocena na stronie TripAdvisor 1.0/5

Sarah C Opinia zatwierdzona w TripAdvisor

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Dear Sarah, Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience. Unfortunately I was not able to locate a cancelled booking under your name, however please feel free to contact me directly on 03 9329 1788 should you wish to discuss this matter further. Additionally, we understand rates are higher during event periods as they fluctuate daily based on market demand, much like any other business. We appreciate you sharing your comments and hope to be able to welcome you soon with a discounted return offer. Regards, Anthony Caw General Manager Mercure North Melbourne

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 303 Liczba opinii 8.9/10 Lokalizacja
  • 562 Liczba opinii 4.1/10 Pokój
  • 407 Liczba opinii 8.3/10 Obsługa
  • 10 Liczba opinii 4.3/10 Internet
  • 299 Liczba opinii 4.5/10 Komfort
  • 215 Liczba opinii 4.3/10 Czystość
  • 165 Liczba opinii 1.5/10 Udogodnienia
  • 137 Liczba opinii 2.3/10 Klimat

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.