Mercure North Melbourne 4 gwiazdki

Ocena klientów (Ocena ALL) 3.5/5 Liczba opinii: 603

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Mercure North Melbourne - Image 1
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Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australia

Opis

O hotelu

Hotel Mercure North ma wszystko, czego potrzebuje nowoczesny turysta, w tym dostęp do szybkiego Internetu, kanały Foxtel, telewizor LCD HD, minibar, oraz klimatyzację sterowaną dotykowo.

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Lokalizacja hotelu

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

Pozycja GPS:-37.796678, 144.950534

Telefon
Faks +61 3 9329 9950

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

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Ocena ALL  3.5/5  Liczba opinii: 603

Ocena TripAdvisor  3.0/5  Liczba opinii: 571

Less than average and no hot water.

Ocena na stronie TripAdvisor 1.0/5

Chris E Opinia zatwierdzona w TripAdvisor

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Mercure North Melbourne - you get what you pay for.

Ocena na stronie TripAdvisor 3.0/5

charlene_veverka Opinia zatwierdzona w TripAdvisor

Value for money hotel on the outskirts of the CBD. Stayed here specifically to be in this particular area for exhibition. Ample parking (though a bit tight). Room was clean enough and beds were comfortable. Wifi worked well and simple tea/coffee additions in the room. Shower/bathroom functioned without issues and good water pressure and the A/C heated/cooled the room efficiently. The hotel overall is fairly run down - old carpets, chipped cabinets, faded paint as well as a questionable elevator. But for all purposes of a quick weekend road trip for 2 female travellers it served its purpose without breaking the budget.

Dear Charlene, Thank you for taking the time to share your feedback. We are glad to hear you had a pleasant stay with us, and look forward to welcoming you back in the future. Regards, Mercure North Melbourne Team

Facilities were outdated and breakfast included in rate was terrible.

Ocena na stronie TripAdvisor 2.0/5

Mary G Opinia zatwierdzona w TripAdvisor

Honest reviews are very important for travellers. It is fair to say that Mercure North Melbourne is definitely not a 4.5 star as shown online across the hotel platforms. I stayed here over the weekend and to be honest I was disappointed with the facilities. When travelling you rely on Reviews vs prices for the accommodations. This place was definitely not what they show in the pics. From the carpark to the rooms it was outdated including the room setups. I paid for breakfast to be included, the breakfast was below average...hot dishes they had served out eg. bacon, baked beans the cannisters were not even lit so the "hot" food were not hot but stoned cold...My honest review would be the pic are very deceiving vs rates and services being offered or advertised.

Dear guest, Thank you for taking the time to share your comments. While we wish you'd had a more positive experience, it is from feedback like this that we learn from and use to improve. We sincerely hope to welcome you back soon. Regards, Mercure North Melbourne Team

Definitely not like the other Mercure we have been to

Ocena na stronie TripAdvisor 2.0/5

Kylie F Couples - Opinia zatwierdzona w TripAdvisor

4 star hotel awesome we thought as we have been to four other Mercure around Australia and loved them but what a disaster this one is! First off we had to pay for parking, instead of the key pass to get us in and out we only got one token to exit, so had to go back to the reception every time if we need one. The room check in time was 2pm, we got there at 2:45pm and room was still not ready waited 15 minutes to be put in a totally different layout room. Which was less than what we paid for. Walking into the room, it looks cleaned, tv only had four channels, the rest required internet which we could not connect. The bathroom was absolutely bloody disgusting, the floor was sticky, the door would not close and the handle was half off the door. There was mould all round the bath/shower and bloody hair on the bottom of the bath. The toilet had piss on it, and hairs around the toilet. We will never be coming back this place!

Dear Kylie, We are disappointed to hear your stay did not live up to your expectations, and sincerely hope to be able to welcome you soon to the positive experience so many of our guests have grown fond of. We apologise for the issues encountered in your room and appreciate the feedback in our constant work for improving guest experience. Regards, Mercure North Melbourne Team

The worst accor experience I've ever had

Ocena na stronie TripAdvisor 1.0/5

225vvvvvvs Opinia zatwierdzona w TripAdvisor

Room walls seemed paper-thin - I got woken up by people checking in late at night. Not fun when you're trying to sleep! The room really needs some updating. There was this weird smell everywhere, but the bathroom was the worst. Pretty sure the drains need a good clean because there was a really bad smell coming up from them. The shower was a nightmare - barely any water pressure (felt like I was showering under a dripping tap), and getting the right temperature was impossible. It was either burning hot or freezing cold. The only positive was that the sheets and towels were clean, but honestly, that's just basic hotel stuff. I was trying to do a quick express checkout this morning but ended up wasting time because: The express checkout box was weirdly placed right on the reception desk Had to squeeze through the long check-in/out queue just to find it The box was so hard to spot, I almost missed it What's the point of having "express" checkout if guests still need to wait in the same line as everyone else? You've got such a spacious lobby - why not put the box in an obvious spot away from the queue? Maybe near the elevators or by the exit? I've stayed at a few Mercure hotels before and this was by far the worst experience I've had with the brand. Really disappointed with my stay.

Dear guest, We are sorry to hear your stay did not live up to your expectations and offer our sincere apologies. We hope to be able to welcome you soon to the positive experience so many of our guests have grown fond of. Regards, Mercure North Melbourne Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 318 Liczba opinii 8.6/10 Lokalizacja
  • 642 Liczba opinii 4/10 Pokój
  • 463 Liczba opinii 7.7/10 Obsługa
  • 16 Liczba opinii 3.5/10 Internet
  • 310 Liczba opinii 4.8/10 Komfort
  • 258 Liczba opinii 3.9/10 Czystość
  • 205 Liczba opinii 1.5/10 Udogodnienia
  • 186 Liczba opinii 2.5/10 Klimat

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