Mercure North Melbourne 4 étoiles

Note Avis clients (Note ALL) 3.5/5 614 avis

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Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australie

Description

Les plus de l'hôtel

Le Mercure North Melbourne dispose de tout ce dont le voyageur moderne a besoin : connexion Internet haut débit, Foxtel, télévision LCD HD, minibar et climatisation à commande tactile.

Nos hébergements

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Localisation de l'hôtel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australie

GPS:-37.796678, 144.950534

Téléphone
Fax +61 3 9329 9950

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

POLO CAFE

Le Polo Cafe offre un excellent rapport qualité/prix. Il sert une cuisine moderne, une grande sélection de repas pour enfants et des collations, le tout préparé à partir de produits frais locaux.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.5/5  614 avis

Note TripAdvisor  3.0/5  572 avis

Outdated and lacking in basic amenities

Note TripAdvisor 3.0/5

Connie F Avis TripAdvisor

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

Dear Connie, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologise for the inconveniences experienced during your visit, but we are pleased to hear that front desk our team provided you with friendly service. We hope to have the opportunity to improve your experience should you choose to visit us again in the future. Mercure North Melbourne Team

Less than average and no hot water.

Note TripAdvisor 1.0/5

Chris E Avis TripAdvisor

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Mercure North Melbourne - you get what you pay for.

Note TripAdvisor 3.0/5

charlene_veverka Avis TripAdvisor

Value for money hotel on the outskirts of the CBD. Stayed here specifically to be in this particular area for exhibition. Ample parking (though a bit tight). Room was clean enough and beds were comfortable. Wifi worked well and simple tea/coffee additions in the room. Shower/bathroom functioned without issues and good water pressure and the A/C heated/cooled the room efficiently. The hotel overall is fairly run down - old carpets, chipped cabinets, faded paint as well as a questionable elevator. But for all purposes of a quick weekend road trip for 2 female travellers it served its purpose without breaking the budget.

Dear Charlene, Thank you for taking the time to share your feedback. We are glad to hear you had a pleasant stay with us, and look forward to welcoming you back in the future. Regards, Mercure North Melbourne Team

Facilities were outdated and breakfast included in rate was terrible.

Note TripAdvisor 2.0/5

Mary G Avis TripAdvisor

Honest reviews are very important for travellers. It is fair to say that Mercure North Melbourne is definitely not a 4.5 star as shown online across the hotel platforms. I stayed here over the weekend and to be honest I was disappointed with the facilities. When travelling you rely on Reviews vs prices for the accommodations. This place was definitely not what they show in the pics. From the carpark to the rooms it was outdated including the room setups. I paid for breakfast to be included, the breakfast was below average...hot dishes they had served out eg. bacon, baked beans the cannisters were not even lit so the "hot" food were not hot but stoned cold...My honest review would be the pic are very deceiving vs rates and services being offered or advertised.

Dear guest, Thank you for taking the time to share your comments. While we wish you'd had a more positive experience, it is from feedback like this that we learn from and use to improve. We sincerely hope to welcome you back soon. Regards, Mercure North Melbourne Team

La pire chambre d'hotel jamais connue

Note Avis clients 0.5/5

Jb G. Professionnel - Avis confirmés ALL

Hotel vetuste / moquette usée, ascenseur qui semble être de service Chambre vetuste Pas de chauffage Pas d'early booking possible Accueil froid En bref très très loin des standards attendus en Hotel Mercure !

Dear Jeanbaptiste, Thank you for taking the time to share your feedback. We are sorry to hear your experience at Mercure North Melbourne did not live up to your expectations. Unfortunately as mentioned we are not able to guarantee a 7am early check-in unless the previous night is booked, reasonably in line with hotel operations. We apologise for any inconveniences during your stay, and hope to welcome you back to our hotel very soon! Regards, Gabriel Front Office Manager Mercure North Melbourne

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 319 avis 8.6/10 Site
  • 643 avis 4/10 Chambre
  • 464 avis 7.5/10 Service
  • 15 avis 3.8/10 Internet
  • 306 avis 4.9/10 Confort
  • 264 avis 3.6/10 Propreté
  • 202 avis 1.4/10 Installations
  • 190 avis 2.4/10 Ambiance

Dispensé par Trustyou

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